Mercedes-Benz of West Chester

Mercedes-Benz of West Chester

5897 Mulhauser Road, West Chester, OH 45069

New 888-678-1969
Used 888-496-3671
Service 866-570-1909

Average Ratings

3.9 out of 5.0
5 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews
2.0 out of 5.0

Terrible Buying Process

by from Cincinnati, OH |

Salesman provided useful information and the finance team was impossible to negotiate with whether on purchase price or a trade in. I wouldn't waste your time here. I found it very insulting.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

smooth buy

by from middletown, ohio |

Great to deal with. Great deal on the car,awesome salesman,only downfall was a terrible offer for my trade in.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Classy, even when buying a used non-Mercedes

by from Lebanon, OH |

Went in to purchase a used Honda Odyssey and although I wasn't purchasing a Mercedes, they made me feel valued and were very down to earth. Would highly suggest purchasing from them.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience, best place to purchase a G-wagen

by from Charlotte, NC |

I found a G500 in the color combo I wanted on cars.com and exchanged a few messages with RJ Horning who answered all of my questions. A day later my father and I were on our way to Cinncinnati with a check. We saw a reds game, woke up, test drove the G. I bought it with a 3 year warranty and drove it back to NC. Im writing this review over a year later because I am still pleased with my G500. Today I stumbled upon a G55 at Mercedes Benz West Chester and thought, someone is in for a wonderful time.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

very hospitality, and nice customer experience

by from West Chester Ohio |

the representative is very hospitality and being very nice to me

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service!

by from Cincinnati, Oh |

I have called on the phone many of times and always have gotten great help!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

What a Joke.

by from Cleveland, Ohio |

I was trying to purchase a pre-owned Lexus LS430 that this dealer posted on cars.com. At first they responded normally, but then got weird. The salesperson( RJ) could barely answer any questions and after a day became non-responsive. I was trying to purchase from out of town, and his delays ruined my entire weekend plans to travel. It was an easy cash deal. No trade-in or financing, yet they still couldn't handle it. What a crappy experience. Just like the Mercedes I used to own. Grade: Incomplete or F

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-7 of 7 reviews)