A couple of weeks I went to go get an oil change at the Infiniti dealership that was near the Lexus of Merrillville. I had been in an Infiniti IPL Coupe for about two years. I knew my next car had to be a sedan since my daughter is getting taller and a coupe is not cutting it. As I was driving home I decided to drive in and check out the vehicles they had on the floor. Mind you, I was in an Infiniti Lease that was scheduled to end the following summer. When I got to the dealership I was able to walk the floor without feeling pressured. I spotted one of the new Lexus GS350 F-Sports. Bill Parish was one of the sales consultants working the floor. I told him that I was just looking since I was still in a lease. Even with that, Bill took the time to answer all of my questions. I was surprised to have someone take the time to answer my questions on a Saturday afternoon when I clearly stated I had a year left on a lease! Bill then asked if I wanted to take the car out for a test drive. We took the test drive and when we got back he asked that he could run some numbers to see if he could present me with an offer that would get me out of my lease early. Instead of making me wait around that evening, he said he can take down all of my information and would call me on Monday. Again, I was happy not to feel pressured to stay and do the whole back and forth. I received a call on Monday as promised. Bill presented me with the offer they could give me to move out of my lease. We communicated back and forth that day over text and phone calls. By the end of the day Monday, Bill and I came to an agreement. I told him that I would have a short window to pick up the vehicle on Tuesday since I had my daughter's softball game that evening. Bill did a great job of coordinating everything from his team. I was there less than 2 hours. In that time Bill and John Desmet, in the Finance Department, worked out all of the paperwork details and I had Rick Coven, in the Tech Side, walk me through some of the neat features on the vehicle. Being able to get everything done so quickly allowed me to drive home in a new Lexus and surprise my daughter. She is in love with the new GS! I was on my third Infiniti and was looking to stick with Infiniti for a fourth vehicle. The great work by Bill and the Lexus of Merrillville team made moving into the Lexus family easy! The car was a big drive as well! I live over an hour drive to this dealership, with many other Lexus dealerships closer. I will recommend the Lexus of Merrillville location and team to all of my friends and family. Thanks Lexus of Merrillville Team, especially Bill Parish!
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