Barton Birks Chevrolet Cadillac

Barton Birks Chevrolet Cadillac

800 Auto Park Place, Newburgh, NY 12550

New 877-477-8018
Used 888-866-4129
Service 888-209-8622

UNDER THE FLAG IN THE NEWBURGH AUTO PARK

Average Ratings

4.9 out of 5.0
67 out of 68 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 69 reviews

Featured Review

5.0 out of 5.0

Happy Customer!

by from Wappingers falls, ny |

My husband and I weren't planning on buying a car just yet. But we found one we fell in love with and our sales rep Blake made the process fun and painless! It was a great experience and I highly recommend anyone looking to buy to go see him. A very warm and friendly atmosphere overall at Barton Birks.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Barton Birks Chevrolet Cadillac responded to this review

March 10, 2014

Thank you for your kind words...it is a great achievement for us when a customer is compelled to comment on our service...Jay Barton

5.0 out of 5.0

Great dealership!!

by from Highland mills, NY |

The sales associate was excellent, he answered all my questions in a timely manner. They treated me well and I would definitely buy another vehicle their. First-class dealership with first rate customer service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Newburgh, NY |

Our sales associate Randy M. was excellent. Everyone worked with us to get us the deal we wanted. The entire experience left us completely satisfied.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Loved my Experience with Barton Birks

by from Newburgh, NY |

Randy, my salesman was very professional and knowledgeable about the vehicle I was interested in. He really made my purchase a pleasant experience by addressing all my concerns and helping me get the vehicle I wanted at a reasonable price.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Barton Birks Cadillac

by from Newburgh,NY |

Barbara treats me not only like a salesperson but a friend,she does her best to help me and looks out for my best interests.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

The best sales and service in the business.

by from Pine Bush New York |

The best sales and service in the business. Everyone at the dealership are always ready to assist and help the customers in anyway they can.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Barton Birks Chevrolet Cadillac responded to this review

July 12, 2014

It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we met your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Best regards, Jason Barton, Sales Manager, jbarton@bartonbirks.com


5.0 out of 5.0

Car Repairs

by from Newburgh, NY |

Pleasant and friendly. Still waiting for recall parts to come in to fix car, I have my car to use until then.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Barton Birks Chevrolet Cadillac responded to this review

July 12, 2014

Lizka, we would like to thank you for your kind words. We feel our service department is what makes Barton Birks Chevrolet Cadillac special. Reviews like yours help us to make sure we're meeting the needs of our customers and we are glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, Shane Garzione, Asst. Service Manager, sgarzione@bartonbirks.com


5.0 out of 5.0

Barton Birks is amazing!

by from Newburgh, NY |

Dennis is always great to help diagnose what is wrong with my car and fix it as soon as possible. He is always willing to get me in to get my car fixed even on short notice. My family has been buying cars from Barton Birks since the 1980s, and I wouldn't buy a car from anywhere else.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Barton Birks Chevrolet Cadillac responded to this review

July 12, 2014

Jessica, we're glad to hear that your service visit went so well. I'm very happy to read Dennis was of such help to you. It's always great to hear from our customers and we appreciate you taking the time to give us this great feedback. Thank you for your loyalty and for continually choosing Barton Birks Chevrolet Cadillac for your vehicle needs. Kind regards, Shane Garzione, Asst. Service Manager, sgarzione@bartonbirks.com


5.0 out of 5.0

Welcoming & Competent Sales & Service Staff

by from Cornwall, NY |

Greeter and sales staff personable and available for assistance without adding undue pressure to purchase. Good people make your organization.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Barton Birks Chevrolet Cadillac responded to this review

July 12, 2014

Thank you for taking the time to write about your experience with us, Anthony! At Barton Birks Chevrolet Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that our staff was able to meet your expectations. Don't hesitate to contact us if there is anything else we can do for you. All the best, Jason Barton, Sales Manager, jbarton@bartonbirks.com


4.0 out of 5.0

Financial / buying experience

by from Newburgh, ny |

Electronic check policy doesn't facilitate smooth or timely transaction. Inconvenience to the customer. Should be accepted, at least from reliable banks (ie USAA). It's 2014.. Get with the times and your competitors.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sales and service , "Great"

by from New Windsor, N.Y. |

It is the third time we have purchased a vehicle from BartonBirks(total of 5 vehicles) and we were treated very well.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Barton Birks Chevrolet Cadillac responded to this review

July 12, 2014

Thomas, it was a pleasure to read about your third car buying experience at Barton Birks Chevrolet Cadillac. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! All the best, Jason Barton, Sales Manager, jbarton@bartonbirks.com


(1-10 of 69 reviews)