Bergstrom Cadillac of Madison

Bergstrom Cadillac of Madison

1200 Applegate Rd, Madison, WI 53713

New 888-486-2434
Used 866-264-4261
Service 866-348-5634

Where You Get A Great Deal More!

Average Ratings

4.9 out of 5.0
44 out of 44 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    11-20 of 44 reviews
5.0 out of 5.0

Randal Green, PhD. - Professional Educator

by from Janesville, Wi |

From the General Manager, Finance Department, and Sales, everyone was extremely professional , courteous, and sincere. I will recommend people to Bergstrom Cadillac - Madison. Thank you.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Madison, WI |

Everything was fine with the service, but my '13 XTS has noisy breaks and apparently Cadillac knows about this, but they do not yet have a fix. As an owner of a new luxury sedan, it is embarrassing and disappointing that they do not yet have a fix. Hopefully it comes soon.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Madison WI |

The staff is always friendly and accommodating. I also appreciate them checking when my warranty ended and making sure I get in for a check before it expires.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Super sales team Mike Kennedy and Maxwell Miller

by from Deforest WI |

I was extremely pleased with the sales team of Mike Kennedy and Maxwell Miller. Unfortunately, I did not appreciate how we were treated by the finance manager, Vance (don't know his last name). Vance needs a course in guest service treatment.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

great service and knowlegdable

by from Madison, WI |

As soon as we walked in the door we were greeted and felt very at ease. The staff was very helpful and knowledgable. Will shop there again and again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My DTS

by from Madison, WI |

CHRIS MY SERVICE TECH IS A GREAT GUY. HE IS ALWAYS WILLING TO WORK WITH ME ON MY PROBLEMS AND KEEPS ME UP-TO-DATE AS TO THE STATUS OF MY CAR. GLENN!!!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and very clean facilities

by from Madison, WI |

They diagnosed and fixed my oil leak in a very short time and made me much more relaxed as I thought there was a big problem with my car and there wasn't. I have always had great sevice and been able to get my car in and whatever I needed done rapidly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Madison WI |

The staff is always very courteous and service done on car is timely & reasonable. Able to make the appointment the day before. Service was done very quickly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Rewarding Dealer Experience

by from Madison, WI |

I was missing one of the owner's manuals from our newly purchased 2013 Cadillac from your dealership. At my request, Chris Eifert ordered the manual and made sure that we received it. Chris also assisted us with some warranty work on our 2010 SRX and saw that it was completed to our satisfaction. It's always a pleasant experience visiting your dealership.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

great customer service

by from madison wi |

Mike was very helpfull when I called to get an estimate and made a special effort to say hi when i dropped off my car.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(11-20 of 44 reviews)