CarMax Plano

(3.5) 4 Reviews

4448 W. Plano Pkwy., Plano, TX 75093

Average Ratings

3.5 out of 5.0
3 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
3.0 out of 5.0

Looked at CX9 and others

by from Plano |

I got immediate service but they did not have any cars I was interested in. I was looking for a replacement for my 2003 Pontiac Montana. All the new crossovers and minivans have less room and worse fuel economy so I decided to get it repaired and keep it.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

CarMax Plano responded to this review

July 9, 2012

Leroy, I'm sorry to hear that you weren't able to find what you were looking for on our lot. I am sure you could find exactly what you're looking for on our website, CarMax.com, though. We have over 25,000 cars available for browsing 24 hours per day and almost any car can be transferred to the location nearest you. I hope this helps you on your hunt for a new vehicle! ~ Austin


4.0 out of 5.0

Good Experience

by from Dallas |

Buying was fairly painless and quick. I had shopped and shopped for awhile and found a vehicle in another city. They transferred vehicle free of charge so I could see it first hand and test drive it. After seeing and test driving I bought the car. Thanks CarMax.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Plano responded to this review

April 26, 2012

You?re welcome Robert and thanks for the great review! We?re glad that the whole process was easy and painless. Enjoy your new car!


2.0 out of 5.0

Almost the worst I have ever dealt with

by from Kingston, Ok |

The car I went to see was in terrible condition. They offered thousands below NADA for a trade. They did not even try to make a deal work. Never will deal with carmax.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

CarMax Plano responded to this review

January 31, 2012

@CKTbrew, I'm sorry you weren't happy. We'd like to look into this. Would you mind calling our Customer Relations team at 800-519-1511? ~Britt


5.0 out of 5.0

BOUGHT A MINI COOPER S

by from DALLAS, TX |

EXCELLENT APPRAISAL OF OUR LEXUS TRADE-IN AND GROOD PRICE AND LOW MILEAGE ON OUT PURCHASE. A BIT OF A HASSLE WITH OUR FINANCING THROUGH STATE FARM BANK BUT ALL WORKED OUT JUST TOOK SOME EXTRA TIME

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Plano responded to this review

April 29, 2012

Thanks for the great review, Texaspalmers. We?re glad that everything worked out in the end and that you had a good experience. Hope you?re enjoying your new car!


(1-4 of 4 reviews)