CarMax Independence

19010 East Valley View Parkway, Independence, MO 64055

Average Ratings

3.1 out of 5.0
8 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  11-18 of 18 reviews
2.0 out of 5.0

Lowball bid on my car

by from Independence |

I took my immaculate vehicle to Carmax to have an appraisal done with the possibility of selling it to them. They bid $3500 less than what I had anticipated and said that if they purchased my car that they would only mark it up $1000 or so from their offer. So, I went out and looked and they had cars with TWICE the mileage of mine with far less options for MORE than what the salesman said they would list my car. When I questioned him on this obvious issue, he simply said they were buried in those cars and would be keeping them for another 6 months before moving them next year. What a joke! All I ask is that Carmax come clean and admit when they are going to take my like new vehicle and mark it up $5K without doing more than a quick clean(since my car had been meticulously detailed on a regular basis as well as just before taking it to Carmax). Anyway, I asked for my keys back and listed my car and sold it on Craigslist for $4500 more than their offer to the first person that looked at it within 48 hours after listing it. If your planning on selling your vehicle, don't take it to Carmax unless you have exhausted all avenues and are desperate for money immediately. On another note, I did buy a vehicle from Carmax and sold it for $21K less than my purchase price 30 months later. They bid $24K less than I bought it from them. The buying experience was at least pleasant I will admit.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

CarMax Independence responded to this review

November 15, 2012

Hi there, I am sorry to hear that you were not happy with your appraisal experience. Thank you for taking the time to give us your feedback we are always looking to improve. Hope you enjoy your new ride. ~kelsey


5.0 out of 5.0

Pleasantly Suprised

by from Merriam, KS |

I always said I would never buy from a "no haggle" dealer. I have always felt that this favors the dealer more then the buyer. After dealing with CarMax in Merriam, KS, I have changed my mind. The whole buying process was totally laid back and painless. The car was well priced and the staff was pleasant and professional. Not only did we get the car we wanted at the price we wanted, but they took care of the hassle of getting the car registered and picking up our new plates for us. This saved us from having to take a day off from work and deal with the DMV ourselves. They even paid for the state inspection. I'm telling everyone I know how happy we are with our purchase at CarMax.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Independence responded to this review

April 19, 2012

MoparMan70, thanks for the wonderful review! It's nice to hear from customers like you who had a great experience with us and enjoyed the car buying process. Enjoy your new car!


1.0 out of 5.0

Very disappointed With Entire Process

by from St. Louis, MO |

I was more than a little surprised to arrive and be shown a dirty car. Dirty on the inside and dirty on the outside. Who sells cars that don look somewhere close to their best? Is this a Carmax policy? I commented about this and my saleman said it would be taken care of before I left. It wasn. The car got a quick wash and apparently was not dried as there were water spots all over it. The dirt on the floor mat that I pointed out was still there and the area next to the driver left foot was just plain dirty. The seats were dirty. I spent several hours cleaning the mats and interior, but I can tell you the time it took to wash the car and clean up those very noticeable dirty areas was not lengthy. I consider the way in which the car was first presented to me and the way in which I drove away in it to be insulting and rude. But my biggest complaint has to do with what occurred with my trade-in. I used the Carmax appraisal tool to determine the range of the value of my car. I entered the model, year, mileage and VIN and was told the value was between $12K and $17K. The accompanying conditions described a Poor car as having mechanical and/or cosmetic problems and that significant repairs and overhaul may be needed. An Average car has normal signs of wear and tear and may need considerable reconditioning and some mechanical repairs. A Very Good car The car I brought in had only 37,XXX miles on it and there is no question it met the conditions in the Very Good category. An authorized Mercedes dealer appraised the car the day before and offered to buy it and told me it needed one additional interior scrubbing and it could be put right on their pre-owned car lot. They offered more than the $14,000 that Carmax offered and said while I should be able to easily get $18,500 for it, they would sell it for $21,000. So what did the Carmax appraiser use as the basis of low-balling his price? He showed us why he was sure the car had been in an accident or had at least been repainted. While the Carfax showed no accidents, I had no way to dispute what he was saying since I did not own the car in its first two years. The appraiser said armax will have to provide a mandatory disclosure to potential buyers about this defect and that will reduce what Carmax can charge Oh really? If Carmax has such a policy that it must disclose any defects or conditions when selling a car, then where was the disclosure on the car I bought for the satellite radio that was not in working condition? That right, when I activated the radio with Sirius they spent about 90 minutes with me trying to get the satellite radio to work and they finally said the radio is defective and would need to go to a dealer. I took it to a Mercedes and they have already spent three days on this repair and it has to go in again. WHY WASN THIS DISCLOSED TO ME? Want another example of inconsistency in how I was treated? How about the scratches in the driver window where the lockbox was hooked onto the car. Who is going to pay to replace that window? They are small scratches, but they are right the lock box was taken on and off the window and no doubt, they came from the heavy metal box. WHY WASN THIS DISCLOSED TO ME? The car FAILED the emissions test required to obtain a license plate. Mercedes is also working on this with no solution to date. CARMAX CLAIMS IT INSPECTS ITS CARS BEFORE SELLING THEM. WHERE WAS THIS DISCLOSURE AND CORRESPONDING DISCOUNT FOR THE CAR I BOUGHT? What about the manuals? Only when I asked about this was I told that Carmax will pay to provide the manuals. What if I hadn asked? This dealership is almost 4 hours from my home and my wife was very angry that she had to drive the car I brought to trade, all the way back home by herself due to the lowball offer Carmax made. I was intrigued by the Carmax concept for years, but after doing business with them, my advice is to stay away.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

CarMax Independence responded to this review

April 6, 2012

RickG, we're so sorry to hear about all the trouble you have had with CarMax. Would you consider giving our Customer Relations team a call at 800-519-1111? We'd love to talk to you more about your situation. Thanks for your review.


4.0 out of 5.0

Good shopping for Used experience

by from Leavenworth County |

Tried to find a used Kia Sorento at different Kia dealerships in the environment. Carmax offered me the best service compared to the others. Friendly and helpful staff and no incompetence like at some other places. All in all to recommend without hesitation

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Independence responded to this review

March 14, 2012

Thanks for the wonderful review, Asterix. We?re happy you found the Kia you wanted and that our staff made the process easy. Glad to know our service is one of the best out there. Enjoy your Sorento!


1.0 out of 5.0

What a Joke

by from Blue Springs MO |

Well, were to start, I went and had my car appriase 500 below what I expected. I found a SUV I liked and ran the credit app...my rate came back 7.17% on a 5 year loan, and drum roll...8.25% on 66 months, and then the salesman had the nerve to tell me how great that was, well I applied for my own credit and a 60 month loan I got 3.65%!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

CarMax Independence responded to this review

February 15, 2012

Caraxed out, we are sorry you had a bad experience at CarMax. We want to look further into this. Please call our Customer Relations team at 800-519-1111 to discuss your situation. Thanks for your review.


5.0 out of 5.0

Low Key

by from Lees Summit |

Very relaxed, no pressure. 2 purchases @ this location.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Independence responded to this review

January 7, 2012

ChryslerFan, thank you so much for your continued support, and your review!


5.0 out of 5.0

Very Professional

by from Kansas City |

Everything was done very professionaly. The five day money back guarante was a great option since I bought the car from out of state and they shipped it to Kansas city. Under the thity day warrenty Carmax has fixed anything I have found that needed to be repaired with no hassel. They give service normally not found at used car dealerships.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Independence responded to this review

April 29, 2012

Thanks for the great reply, Sports Car Enthusiast! We?re always glad to hear about how happy our customers are with our services. Hope you?re enjoying your car!


3.0 out of 5.0

Wanted to sell, don't bother if your car has miles

by from Kansas City, MO |

We wanted to sell our car. It has 106k miles, I understand that this makes it less desirable but their offer was insulting at half of KBB.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

CarMax Independence responded to this review

November 22, 2011

Nathan, we are sorry that you were unhappy with your appraisal price. Please remember that we take many different factors into our appraisal prices such as mileage, interior and exterior condition and if the vehicle has been in any kind of accidents.


(11-18 of 18 reviews)