Big Star Ford

Big Star Ford

17717 South Freeway 288, Manvel, TX 77578

New 888-520-6857
Used 888-607-9176
Service 888-710-1224

Big Star Ford... You Drive. We Listen.

Average Ratings

3.5 out of 5.0
4 out of 6 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews
1.0 out of 5.0

New name same tactics

by from Friendswood, TX |

I was told "done deal" on the phone and when I arrived, they were trying to squeeze another $500 out of me. Typical bait and switch routine. Buyer beware, new name, same old tactics.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

not happy

by from rosharon tx |

not happy because we got a truck they told us we could have a bed cover now they will not give us the bed cover the salesman james is a person that does not care about a customer he just wants the sale no more

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

service department

by from Pearland, TX |

Service department is very honest, they don't charge ridiculously high prices like other dealerships. I'm always in and out in no time. Everyone is very friendly and professional and its close to my home.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Big Star Ford

by from Pearland, TX |

This is only my 2nd time here so I cant leave a very thorough review but I can say that from what I've seen the staff is very competent and respectful. I hate going to places and people try to rip me off because I'm a female and they assume I dont know anything about cars. I come here because its worth it to have actual Ford technicians look at your car if you have Ford. I used to get my service done elsewhere but now I come to big star.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

excellent service

by from Pearland, TX |

I love this dealership. Everyone is very friendly, great customer service and follow up. I come here for service / oil changes. I'm going to be coming back some time soon to buy a car for my wife.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

big star

by from Houston, TX |

I bought my car from here when it was Southern Ford. New name but still quality service. They treat me like family even though its been a while since I bought my car. I like these guys.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-6 of 6 reviews)