Maplewood Toyota

2873 Maplewood Dr, Maplewood, MN 55109

Used 651-482-1322

Average Ratings

3.6 out of 5.0
15 out of 22 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    11-20 of 22 reviews
5.0 out of 5.0

I had a great experience buying my car with Yee.

by from faribault |

Yee Vue has provided me with a great service beyond my expectation. I would 100% recommend my family and friends to come to Mapplewood toyota. Thank you Mr. Yee Vue and all Maplewood Toyota.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

One bad apple

by from St Paul, MN |

I have purchased two new Toyotas in the past few years. I have been satisfied for the most part, but when a serious issue arose, I was sadly disappointed. I recently had an issue on the road that made travel very difficult. I contacted the dealership numerous times enroute but could not reach the GM or the service manager for assistance. When I returned home and brought the vehicle in for necessary repairs, the service manager seemed indignant. The vehicle has 34,000 miles and I purchased the "Platinum Extended Warranty" yet the service manager seemed determined to discredit my concerns. In the end, the problem I had on the road has not been repaired which seems odd in that I received a notice from Toyota acknowledging the issue and extending the warranty prior to this incident. I'm not interested in mud-slinging and I believe for the most part that Maplewood Toyota is a step above many dealerships. However, I will not purchase another vehicle from a dealership that condones the treatment I received from the service manager.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Very good buying experience

by from St.Paul |

Went in to buy a used 2012 RAV4 found on cars.com, but ended up buying a new 2012 RAV4. The sales rep was very helpful in explaining the features and helped me weigh various aspects of the two options, including special offers available for each. Once I chose the new one, he was happy to match price with the competition. I went back to buy after the weekend and the buying and financing process were really smooth and I was very happy to drive off with the new plates readily made available.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Pain-free car buying experience

by from Chisago Lakes, Mn |

I have purchased many cars over the last 35 years. This is my first Toyota. I have had a variety of experiences at car dealerships ranging from very good to very bad. This dearship ranks near the top. They were very helpful and very low pressure. When I said no to anything, they accepted my answer. That is very rare at most car dealers. I also paid a fair price. I highly recommend shopping at here.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Internet

by from forest lake, mn |

All though I never came to the dealership, I was looking online and sent a request of information on a truck that was on the lot and the sales woman responded back with all the answers to my question right away. I kept working with her over the phone as she would give me updates on the trucks that were coming in on trades. I ended up finding a truck at a different dealership. I am greatfull for all the work she did for me, and whenever i am in the market for anoter truck I will be contacting this dealership again

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome help!

by from sauk rapids |

I'm still undecided.. but plan to buy befor winter. Looking at a use rav 4

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

On line.. dealers.

by from sauk Rapids |

Just wanted to send a short note avout this dealer... Great! They are in tune to help you at a whim... They also help in finding your best interests and help you line up a vehicle that is compatible to your lifestyle. thanks for the help!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Used Car at Maplewood toyota

by from Mpls, MN |

I would have like to give these guys a shot at selling me a car, but they did not have the inventory to suite my needs. The sales people were very helpful and apologetic that they could not meet my needs. Overall, I would try again, especially since they seemed to really search hard for what I was looking for,

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Maplewood Toyota Buying Experience

by from Fargo, ND |

I recently bought a used vehicle from Maplewood Toyota Scion. I would have to say that the buying experience was very plesant. There was no pressure to buy a vehicle the day I visited, nor was I limited to the car I asked about on cars.com. I went there to look at a 2011 Toyota Camary, but ended up puchasing a 2012 Scion Tc after is was all said and done. Low pressure sales make a great experience! My next car will definatly be puchased from Toyota Scion.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Unhelpful salesperson

by from St. Paul, MN |

The salesman with the "lazy eye" never bothered to introduce himself, and did not act helpful. Acted like he was doing me a huge favor to walk out of the A/C and onto the lot to show me a car. Not at all impressed. I'll go to Burnsville dealership instead, even though this one is closer.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Maplewood Toyota responded to this review

September 5, 2012

Thank you for your feedback, we will use this as a training exercise to get better at what we do, it's by customers letting us know that we can improve. thank you for your feedback


(11-20 of 22 reviews)