Suburban Chevrolet

Suburban Chevrolet

12475 Plaza Drive, Eden Prairie, MN 55344

New 888-747-2729
Used 866-414-5431
Service 888-874-1031

A dealer for the people

Average Ratings

4.7 out of 5.0
222 out of 235 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 236 reviews

Featured Review

5.0 out of 5.0

Very fair and respectful process

by from Lakeville, Mn |

A very open, fair and respectful process. Suburban put its best offer forward on both the new vehicle and trade. Very appreciated.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Suburban Chevrolet responded to this review

May 5, 2014

We are happy to do it. Thanks for sharing, Joseph! If there is anything else we can assist you with please let us know. Best, Craig Anderson - General Sales Manager canderson@suburbanchev.com

5.0 out of 5.0

Excellent, friendly service

by from Richfield, MN |

Service is excellent at Suburban. Surprised at Chevrolet that chrome finish was peeling off of passenger side door (which is not used that often) and plastic "brackets" had to be ordered, but that is not Suburban's fault. More plastic being used in way too many places in my opinion.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Experience!!!

by from New Hope, Mn |

friendly service dept , my original sales rep Jason remembers me each tie I come in, I make a point to greet him when I am there. Never have had a less then excellent experience at Suburban!!!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Friendly Staff

by from Chanhassen, MN |

Customer service on this visit was good. The only complaint I have is that on my previous visit there were parts that were supposed to be warrantied. Lack of communication regarding the status of the parts. Still not clear if they have been ordered.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

First vehicle purchase and now a loyal customer!

by from Maple Grove, MN |

As a recent college graduate, I was very nervous about making my first big 'adult' purchase. Suburban Chevrolet made the foreign process of buying a new car seem not as scary for someone my age. Troy Schultz, my salesman, spent more than the necessary time to ensure I fully understood all the parameters that went into buying a vehicle. If I wasn't understanding something, he was more than willing to explain it in a way that I understood. I can honestly say I would not feel as comfortable and happy about my vehicle purchase if it wasn't for Troy. He truly went above and beyond his role as a salesperson. On my way out, Adam Tiedens, one of Suburban Chev's mechanics, noticed I didn't have an antenna and quickly got one put on for me. Talk about GREAT customer service. I highly recommend this dealership! I don't have much car shopping experience to compare it too, but I don't even need it!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Eden Prairie, MN |

Great service both from a technical and customer service perspective! They even noticed i needed a new windshield and set me up with a windshield replacement company!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suburban Chevrolet responded to this review

August 26, 2014

Brad, we love hearing about customers that have a great experience at Suburban Chevrolet and we are glad you are one of them! It's encouraging to know that we were able to accommodate all your needs. Please feel free to contact us if you have any questions about your vehicle. Best, Craig Anderson- canderson@suburbanchev.com


5.0 out of 5.0

Great service, excellent customer service

by from Eden Prairie, MN |

Adam is a definite asset (as are all of your employees whom I've encountered, from the front desk, to the service manager and service desk assistant). He dropped me off at home and picked me up when the work was finished on Saturday. I didn't catch the guys name who worked with me on Thursday, but he was also quite helpful and nice, in addition to the service desk personnel. I'm very comfortable bringing my car into your shop. Everyone is very nice and professional and always good at keeping me in the loop. They also got my oil change done quickly on Thursday and fixed my HVAC actuator and short in my right front door lock very quickly on Saturday. I appreciate the service.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suburban Chevrolet responded to this review

August 26, 2014

Hello Lisa and thank you for your kind words! Adam is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we will be sure to pass along your kind words to the rest of the staff. We look forward to servicing you again in the future! Best, Craig Anderson- canderson@suburbanchev.com


5.0 out of 5.0

Service is the shining star at Surburban Chevy

by from Edin Prairie, MN |

Service is the shining star of your dealership. Treat these guys well. I would recommend when a salesperson is selling a car they introduce the customer to someone in service to let them know what to expect.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suburban Chevrolet responded to this review

August 23, 2014

Peter, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best, Craig Anderson canderson@suburbanchev.com


4.0 out of 5.0

signal light problem

by from eden praire, MN |

nick was very helpful in explaining the problem and how to correct it. He seemed to be very concerned and understanding

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suburban Chevrolet responded to this review

August 23, 2014

Thanks for your awesome review John! I'm very happy to hear that Nick was such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! Please let us know if there's anything else we can do for you. Best, Craig Anderson canderson@suburbanchev.com


5.0 out of 5.0

Fast Service

by from Minnetonka, MN |

I was surprised by how fast the service was. I was told it would take a couple of hours and I was out of there in less then an hour and a half.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suburban Chevrolet responded to this review

August 13, 2014

Thanks April for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Best, Craig Anderson canderson@suburbanchev.com


5.0 out of 5.0

Great Service

by from Eden Prairie, Minn. |

The guy who waited on me was awesome. He was very attentive and answered my questions. He even added my name to the account since this is my car, not "Frank's". Maybe you could send the next survey to me. Thanks, Stephanie

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suburban Chevrolet responded to this review

August 12, 2014

Thank you for writing such an awesome review about your experience at our dealership! Suburban Chevrolet's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Best, Craig Anderson canderson@suburbanchev.com


(1-10 of 236 reviews)