CarMax Columbus Sawmill

(3.3) 4 Reviews

2700 Farmers Drive, Columbus, OH 43235

Used 614-799-6541

Average Ratings

3.3 out of 5.0
2 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
5.0 out of 5.0

Great experience - Columbus, OH

by from Columbus, OH |

Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Columbus Sawmill responded to this review

September 18, 2012

Hi there! We are so glad you had a great CarMax experience. We appreciate that you took the time to give us valuable feedback. Enjoy your new car! ~kelsey


5.0 out of 5.0

2011 Ram 1500

by from Newark, OH |

By far best dealer experience I've ever had with car dealership. Never pushy and was as friendly as you could ever ask for. Two thumbs up!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Columbus Sawmill responded to this review

August 7, 2012

Wow - two thumbs?! Thanks for taking the time for writing this rave review! We surely appreciate it. ~bridget


1.0 out of 5.0

want a job?

by from colmbus,oh |

the salesman was way too enthusiastic about how much he loved carmax, and what a great equal opportunity employer they were and thought I would make a great saleswoman. I was there to look at cars! Couldn't wait to get out of there, and very hesitant to go back.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

CarMax Columbus Sawmill responded to this review

February 19, 2012

We're sorry you felt this way. We tend to get excited from time to time about working at CarMax. Thanks for your review, we will share your feedback with our Columbus team.


2.0 out of 5.0

loan options

by from columbus,oh |

did not offer other means of financing more like a rush job to me, seem like he was trying to get me in and out basically this guy was just trying to get his hours in for the day

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

CarMax Columbus Sawmill responded to this review

November 16, 2011

We are so sorry to hear that you did not have a good experience. We will be sure to pass along your review to management at the Columbus, OH store. Thank you for your review.


(1-4 of 4 reviews)