Tom Wood Nissan

Tom Wood Nissan

4150 E 96th ST, Indianapolis, IN 46240

New 866-837-6672
Used 866-305-3441
Service 888-460-9628

The Car You Want, The Way You Want

Average Ratings

4.1 out of 5.0
15 out of 19 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 19 reviews

Featured Review

5.0 out of 5.0

Easy to Work With, Great Customer Service

by from Indianapolis, Indiana |

Buying Process/Customer Service: Positives: Came in with a price in mind for the 2011 Nissan Rogue (fully loaded) and they were able to negotiate a price near that mark as well as get me a better rate for my auto loan. Patient, friendly. Worked with me after-hours to get the car off the lot that night (versus the next day) after purchase. LOVE LOVE the free car washes that come with buying a car from the 96th St location! When I came in to have a touch-up, the staff was waiting for me in the bay area, knew my name and why I was there, and greeted me with friendly smiles. I called to ask a question about something in my car and I didn't have to wait but 10 seconds for someone to answer the phone and give me a direct answer. Negatives: I would have appreciated more follow-up following the purchase from one or both of the sales people I worked with. Quality of repair: Positives: Not noticing the minor scratches on the car in the dark until a few days later, I requested a touch-up and the staff was very quick and responsive via email in getting me in to have them touched up/buffed out before the holidays. They made the biggest scratch almost non-existent. Negatives: They failed to touch up some of the other very noticeable scratches around the car, so I will need to take it in for a second touch-up. Facilities: Positives: Free coffee, ESPN, comfy seating, and granola bars while I waited for a touch-up. Everything very clean and orderly. Negatives: None.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Left has a Happy Customer

by from Lapel, In |

I recently contact Salesman Zach Moore about a 2006 Chevy Uplander. I was given a deal that would have been hard to turn down and would recommend him for any New or used car Purchases

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Bait and switch ?

by from Indiana |

Offered a very good deal followed by "oops! I misunderstood what my manager said the price was". Followed by more haggling. Finally found another car, same features we wanted, agreed to split the difference. When we went to get the checkbook from our car the price magically went up $1K because the manager wouldn't agree to the price the salesman and I agreed to. Classic bait n switch practices and poor business experience.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Tom Wood Nissan responded to this review

July 11, 2014

We're sorry that you were unhappy with your experience at Tom Wood Nissan. Customer service is very important to us, and we strive to make sure that everyone leaves our dealership satisfied with their visit. We understand that there might have been a miscommunication regarding parts of your deal, but please know that our entire sales and management staff work hard to ensure that all aspects of the vehicle selection, pricing, and finance processes are up-front and honest. Again, we're sorry that your experience was unsatisfactory. We will take your feedback and use it to better assist our customers in the future.


1.0 out of 5.0

Try somewhere else

by from Carmel, Indiana |

If you like doing business where you are quoted one price by the sales person and then at the last moment have the general manager walk in to say he will never sell a car for that price then this is the place for you. It is the old way of selling a car - basically bait and switch - hoping that since you have so much time invested that you write the check out of frustration. We didn't. One more thing - don't give them the keys to your car, they are held hostage so you can't leave.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Tom Wood Nissan responded to this review

April 19, 2014

Hello Dutch, I'm sorry that you had a bad experience with us. Us at Tom Wood Nissan strive ourselves on customer service. That is our number 1 priority. Please let me know if there is anything I can do personally.


3.0 out of 5.0

Good dealer

by from Indianapolis Indiana |

Spammed my email just because I asked about a car and I only got very minimum info on the cars I inquired about. Kept telling me to come in come in

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

Quick to respond to my inquiry

by from Indianapolis in |

Good respond time just not real informative kinda pushy to make me come in when I just wanted info.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

2013 Nissan Altima Lease

by from Indianapolis, IN |

My salesman for my first ever lease was Jeff Maifert. He was very patient in the process with me as I was in contact with multiple dealerships. I ended up choosing Tom Wood and Jeff because of how quickly he responded to my emails, and the deal they offered was unbelievable. My only complaint would be about the business manager; Patrick. He was very persistent in the signing of all the contracts and the explanations of them all were very quick and misleading. I understand that this is typically the norm within the auto industry, there seems to always be hidden prices/ info, etc.. and I found a gem in Jeff, but Patrick made my overall experience o less satisfactory. Had I been able to work with Jeff the whole time, I would have been more satisfied and I feel the info would have been explained more clear. Overall though, I am EXTREMELY satisfied with my vehicle thus far, and I am so grateful that Jeff helped me in this process to make it as simple as possible.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good experience

by from Indianapolis, In |

Great service people. Brett was the one I dealt with for an oil change. He then told me that the car needed to be aligned. The alignment machine was not working right so he called me on Monday and set up an appt. for Thurs. at 10. Everything worked well and I was in and out in no time.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Overall good impression and ease of buying.

by from Indianapolis, IN |

Tony Cook met us in the lot and was very helpful and knowledgeable. He was low key and didn't pressure us at all. The buying process was painless and they were flexible in the negotiation. It just happened that there was a SUV there that had everything we were looking for and it was a done deal. Everyone was helpful and polite....it was a good experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Delivery

by from Bloomington, IN (Purchased inIndianapolis, IN |

Quick, repsonsible and effective sales, issues and resolutions to my purchase of a Nissan X Terra. Folow-up questions and issues were handled professionally through a staff that that was knowledgable with a "Can Do" spirit. Any and all questions and issues were taken care at the time and a very efficent pace. Best Regards, Britton Luther P.E.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nissan Ultima 3.5 SV from Tom Wod Nissan in Indy.

by from Indianapolis, Indiana |

Had a good experience. I knew the car I wanted and the equipment and contacted the dealer via internet. told them I wanted a no Bulls _ _t deal and that I was also shopping other Nissan dealers. The salesman did exactly as I requested, priced the vehicle I wanted and we did the deal. Happy to have new car in garage and the buying process behind me. the dealer was great but the car buying experience can be a pain in the neck. Tere are dealers who play games and conduct business in bad ways. To Wood was NOT one of them. everything was straight up and there were no surprises!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 19 reviews)