- Service & Repair
At GRAND SUBARU we provide the highest level of customer service, through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience, whether you are looking for a new vehicle, pre-owned vehicle, online specials, need parts or service, or would like information on Subaru products and services. Do not hesitate to call or email us.
16 out of 26 people recommended this dealer.
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by Dale N
The wife and I wanted to downsize and replace two low mileage 2008 vehicles with a new 2013 Subaru Outback 2.5i Limited. We actually stumbled upon this dealer by accident after reading some positive customer reviews. We thought why not give them a try. Bill Nealis was great to work with via the internet. He arranged a price that no other Subaru dealer could touch. The only fly in the ointment was selling them my two trades. Getting fair market value for one trade is tough enough but two trades is difficult. The initial two offers for my two trades were quite low. Ryan, the sales manager, contacted me and we narrowed the gap to a price that satisfied me and that I felt was fair to them. My wife and I drove up Saturday morning in terrible weather. The new Subaru was perfect and ready for delivery. Bill and Ryan were very accomodating. John, the finance manager, had our paperwork ready. He offered us a Subaru extended warranty as he should at an attractive price and we accepted. Normally I wait and buy the warranty later, but you know everyone has to eat and the price was fair. Finally it can be said, I sold cars for 22 years and have worked in a dealership in every capacity except as a parts manager and in the bodyshop. I am now a senior loan officer at a credit union where I have managed our dealer indirect program for 12 years. In that time, I have known many very good dealers and sadly some not so good dealers. The staff at Grand Subaru, represented their store, their brand and themselves in a very professional manner. The buying experience from start to finish was exceptional. Not all dealers can reach that level. I would easily recommend Grand Subaru.