Don Thornton Cadillac, Inc.

Don Thornton Cadillac, Inc.

3939 S Memorial Drive, Tulsa, OK 74145

New 888-277-4612
Used 888-861-4846
Service 888-898-1956

Don Thornton Cadillac is the #1 Cadillac dealer in NE Oklahoma with the highest customer service in the region

Average Ratings

4.3 out of 5.0
10 out of 13 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 13 reviews

Featured Review

5.0 out of 5.0

Repeat customer

by from Tulsa |

No problems what-so-ever, great financing when I purchased. No complaints. When I need a new car I will definitely buy fro Don Thornton Cadillac.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

3.0 out of 5.0

Good at selling, not good at simple repair

by from Broken Arrow, OK. |

It was a good experience with sales personnel when we bought our SRX here 3 years ago. Since then, the most simplest of a problem could not be fixed properly by the service department. A leak in the cars windshield ( and front headlight) washing system has been ongoing for two years! First visit did not fix the problem, as both the second and third visits have not. Service rep asked today if the problem had reoccurred....I said there was still a leak in the system and they needed to fill it up again. Rep did not ask if they could attack a repair again....(maybe because I commented that I now had NO confidence in their service people to solve this problem). If there were another Cadillac dealer in Tulsa I would go there. They can change oil (heck, I can do that), but simple repair, under warrantee, is a no go!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Don Thornton Cadillac, Inc. responded to this review

June 28, 2014

James, First of all, we sincerely apologies for any recurring issue with your vehicle. It is our endeavor to fully address and resolve all customer concerns as quickly and efficiently as possible. We also aim for nothing short of Complete Satisfaction with each customer interaction. In the rare instances that we do not meet or exceed our customer's expectations, we gladly welcome constructive feedback as to where we have fallen short. Please understand that we do value you as a customer and hope you will give us the opportunity to reinstate your confidence in our team. Please call 918-665-3420 at your convenience to personally discuss the issue with our service manager. Thank you, Tom Bloomfield General Manager


4.0 out of 5.0

Didn't buy there this time, but would in future

by from Wichita, KS |

I had intended to make the drive to Tulsa to see a vehicle I'd located on-line at Don Thornton, but the salesman emailed to let me know that it didn't have all the features we were looking for. I appreciated him letting me know before I made the trip. He offered to be on lookout for us for a van with the features we wanted. I would consider this dealership in the future.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Customer Service

by from Tulsa, ok |

Excellent Customer service at Don Thornton Cadillac, I would recommend them.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Out $2,800 after 2 weeks and car is still not fix

by from Tulsa, Ok |

I took my car to Don Thorton because it was shaking and the engine light was flashing. After the first week they charged me $2,758. Picked it up, drove it one block and engine light was still flashing and car was still shaking. Took it back, left it there another week, picked it up after I was told they were 100% percent sure is was fixed this time. As soon as I got on the freeway engine light started flashing again. After two week and almost $3,000 my car is still not repaired, and now has a damaged tail light that it did not have when I took it in. I was told a mechanic was driving it home at night. I dropped it off with a full tank of gas and got it back empty. Have left messages for a manager, but have yet to hear a response. Waste of time and money.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Don Thornton Cadillac, Inc. responded to this review

May 24, 2013

Hi Liz, We at Don Thornton Cadillac are thoroughly committed to customer care and satisfaction. We sincerely apologize for any frustration and inconvenience associated with your repair. We always strive to exceed customer expectations with each visit to our showroom, or service department. We strongly encourage you and all of our guests to promptly inform us if we fall short of your expectations, or when we can improve your overall experience. We will always place your Completed Satisfaction as our highest priority. Please call 918-665-3420 to speak with Lanny Maples directly regarding this matter. Sincerely, Tom Bloomfield General Manager


5.0 out of 5.0

We are treated very good

by from Claremore, Ok |

Bought here it was a great process. Very helpful.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

We are treated very good

by from Claremore, ok |

Bought here it was great

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

We are treated very good

by from Nowadays, ok |

Everybody is friendly, nice and helpful if you have any wuestions.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

We are treated very good

by from Nowadays, ok |

Everybody is friendly, nice and helpful if you have any questions

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

Example: Great service, clean facilities

by from Bartlesville, OK |

Loved them until service issues. Two weeks to a month out for regular service if you need a loaner.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Don Thornton Cadillac, Inc. responded to this review

January 25, 2013

LindaK ? We regret that you were not happy with your recent dealings with Don Thornton Cadillac. We take pride in our excellent customer service. Our loaner vehicles are available by appointment, you will need to pre-arrange the loaner vehicle with our service department. In the future please call our service manager Lanny Maples, he will be more than happy to set up an appointment for you to receive a loaner. Again, our customers are very important to us and we always want to ensure complete satisfaction. We look forward to the opportunity to earn your satisfaction. Don Thornton Cadillac


5.0 out of 5.0

Great Job!

by from tulsa, ok |

The staff at Don Thornton Cadillac do a great job with customer service. They always offer me Cadillac water when I am in the service department.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 13 reviews)