Stoops Automotive Group

Stoops Automotive Group

4055 W Clara Ln, Muncie, IN 47304

New 888-254-7616
Used 888-836-3528
Service 866-920-0213

Driven to be the Best

Average Ratings

4.9 out of 5.0
62 out of 64 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 64 reviews
5.0 out of 5.0

Stoops Rocks!

by from Fountain City IN |

We were very happy with the overall experience of purchasing our new Jeep! Pat Bowen took care of us from beginning to the end and did a great job! Gave us more on our trade in than expected and stayed in contact with us the entire time since we lived out of town. Couldn't be happier!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Beware

by from Muncie |

This dealership is only looking out for themselves. Beware! They put an ad up for the vehicle I had been looking for but no real info about the vehicle, only that it had just been traded in so I contacted them for photos, miles etc. All I got in response was the price and color. So I decided to just go and look at it. When I got there it was being serviced and I was told I would be able to test drive in about 2 hours so waited and kept checking in with the sales person. After an hour in a half the repairs were done I was told it was sold. It's pretty horrible that when an customer is interested in the vehicle they sell it to their employees instead. Horrible customer service. Beware!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Our experience buying a car with Stoops

by from Muncie, IN |

We were treated fairly and with courtesy. Richard is a good salesman and Randy is ever-so-friendly, too.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience!

by from Summitville, IN |

Terry was a great salesperson. He was very knowledgeable and didn't use high pressure. He helped locate the color we wanted and made sure we knew all about the vehicle and dealership for follow up service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Staff - Excellent sales experience

by from Elwood, IN |

Every effort was made in locating the car we were looking for. The sales experience was without flaw. The staff went out of their way to provide a positive new car purchase experience and for my wife and I they succeeded. Thanks !!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

extremely nice, understanding

by from muncie, IN |

Got a new truck, price was good, gave me good price on trade, excellent service a++

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very comfortable time

by from Muncie, IN |

We made our pep car arrangements through Stoops. As always they were very friendly and courteous and made our experience very pleasant.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Stoops Automotive

by from Indianapolis, IN |

Great service as always! The staff is friendly and always eager to serve our needs. I have purchased at least 6 new cars from Stoops and have never been disappointed with the car or the service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service friendly people

by from Muncie, IN |

Always friendly and very helpful from the time we enter the facility until we leave. Thanks.

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Not Applicable
Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service at this dealership

by from Muncie, In. |

Always have great service at this dealership. I am always taken car of with courtesy car service as it relates to taking me to work and picking me up.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 64 reviews)