Volkswagen of Orchard Park

3524 Southwestern Blvd, Orchard Park, NY 14127

New 877-800-2024 New877-800-2024
Used 888-898-4837 Used888-898-4837
Service 888-902-8223 Service 888-902-8223

Our family-owned VW dealership is located in Orchard Park, NY and has been serving the Buffalo and WNY!


Average Ratings

3.6 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 17 reviews

Featured Review

5.0 out of 5.0

great car and service

by from Hamburg NY |

Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner during the extended repairs. The sale price was unbeatable anywhere around, but I went here because my parents and brother have had cars from here and we've all had a great experience overall.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Waste of time.

by from Elma N.Y. |

Don't waste your time here,you can get more help from any other V.W. dealer

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Not Applicable
    Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Volkswagen of Orchard Park responded to this review

March 2, 2016

Hi Ron, My name is Jeff Durett and I am the sales manager at Volkswagen of Orchard Park. I am very sorry to hear that you had a bad experience at our store and would like to know more about what happened. I can be reached at 716-662-5500 or jdurett@vwofop.com. I would appreciate your feedback. Thank you!


1.0 out of 5.0

poor customer service and knowledge

by from Angola N.Y. |

This place was of no help in finding a car, salesman didn't know very much about the Passat I was interested in or much about any of the other cars.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Not Applicable
    Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Parts is parts!

by from Orchard Park NY |

I've been using this dealership for my parts purchases for years and I will continue to do so their knowledge and experiance and friendliness is what brings me back everytime thanks guys! ps wheres my 2016 VW bus!!!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service

by from Tonawanda NY |

I love the friendliness of this dealership. My wife has another manufacturer brand from across the street and their enthusiasm is lacking to say the least. Scott has been taking care of me for several years (even though I bought elsewhere) and after referring me to (Rob? Ron?) Brown in sales last month, I'll definitely be buying here this year and not "further north". Thanks guys!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome!!!

by from Angola NY |

Traded in my gas leaking cavalier for an awesome used Avenger and I love it! Kim really helped me out with my first ever vehicle loan, even though my insurance is through the roof cuz of my age :( but Robert hooked me up with lots of test drives and service fixed a minor issue right away after I bought it. I only wish there was a used Golf or GTI when I was there!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

i love my beatle!

by from buffalo, new york |

bought a bug form here what a wonderful place! we met so many nice people. thanks robert

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Michael D

by from Orchard Park, NY |

I've been buying cars from VW of OP for over 10 years now. Everyone from the parts, sales and service departments have been nothing short of great. I have numerous stories I coiod ramble on out but, I wont. I have always purchased and serviced my families cars here and I will continue to do so.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience all around

by from Buffalo NY |

Months ago I sat down with Rob Browning, after being to several other big name dealerships. After only a few moments I knew this place was where I was buying my next car. He was patient and knowledgeable and as other employees walked by they would smile and wave. I absolutely love my certified Jetta and am looking forward to coming back for my new GLI!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly staff and great service

by from Buffalo |

I went into vw of orchard park and my salesman Joe Diebold did a great job helping me find the exact car I was looking for. Everyone was extremely friendly and very helpful. I was glad I made my purchase at this dealership.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 17 reviews)