Tom Kelley Cadillac

Tom Kelley Cadillac

811 Avenue of Autos, Fort Wayne, IN 46804

New 877-864-9589
Used 866-396-9736
Service 888-494-9116

Fort Wayne's Premier Cadillac Dealer

Average Ratings

4.9 out of 5.0
41 out of 41 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 41 reviews

Featured Review

5.0 out of 5.0

Service that creates Loyalty

by from Fort Wayne, IN |

Just outstanding. I have worked with Chuck previously and went in to see him again. He and the entire team at Kelley Cadillac are just outstanding. John and the Service team are also incredible. Loyalty is created by great service. The team at TK Cadillac goes above and beyond. Based on previous experiences, when it recently became necessary to find a new car...there was absolutely no question where I was going to go. Quite frankly, there was never even consideration given to going anywhere else!!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Kelly Cadillac our Dealer of Choice

by from Fort Wayne , Indiana |

John Rittenhouse is tops! He did the work required in no time as usual plus washed and cleaned the car. Also and importantly, John mentioned we had 51+ on the odometer and we are no longer under warranty maybe I should think about it. I asked John for the name of a salesman he respected he gave me the name of Chuck Roth. We bought 2014 SRX on Friday. If John hadn't mentioned the 51K I never would have thought of changing cars. John is a valuable asset. Peter D Smith

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service

by from Fort Wayne , in |

Tim Bohn and mechanic found problem with Strut and axle boot. Repair of these items Brought my car back to 200% Excellent job.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great customer service, but slow service

by from Fort Wayne, IN |

I had to wait for my vehicle & waited 3 hrs! Oil change, replace front splash shield & resurface rotors. I then left & heard a loud screeching noise coming from the front left brake. The noise wasn't there when I went in. I then had to return to Cadillac to have this fixed.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service at a reasonable price

by from Fort Wayne, IN |

I brought our 2010SRX in for an oil change and a 50K checkup. After about an hour wait John told me it would be a few hours longer and gave me a car to continue my errands. Note I hadn't asked for it John suggested it which I thought was very nice. I picked up my car several hours later, all the work had been done, John gave me a complete report of what was replaced, flushed etc. I have always made sure to bring the car to John as I know I will get top rate treatment at a fair price. Peter D Smith

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, understanding service writer.

by from Fort Wayne, IN |

John Rittenhouse got my car in and out in a very timely manner and the cost for my small repair was very reasonable.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2008 CTS

by from Fort Wayne, IN |

Tim Bohne and the rest of the staff are always great to work with and are truly professionals in what they do. Thanks again for another outstanding experience with servicing my CTS.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

SATISFIED CUSTOMER

by from Fort Wayne, Indiana |

Friendly greeting, knowledgeable service writer and competent mechanics fixed the problem that was causing the service engine to come on.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience

by from Fort Wayne IN. |

Great salesman and Staff. This is not the first time we have used Kelley for a car. Each time has been a pleasant experience. Car had the appearance of a new car when delivered. Thank you Tom Kelley Phil Bennett

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Customer Service
Buying Process
Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great customer service and communication

by from Fort Wayne, IN |

Awesome! Was updated often on what was going on and when I would be getting my car back. Local pick up and delivery service is very much appreciated!!! Loaner was very nice as well!

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

They have a very clean and maintain facility.

by from Fort Wayne, IN |

Kelley has always treated me extremely well. They are warm patient, honest, and there are many other adjectives to describe them. I feel like family.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 41 reviews)