Tom Kelley Cadillac

811 Avenue of Autos, Fort Wayne, IN 46804

New 888-343-5481 New 888-343-5481
Used 888-347-9808 Used 888-347-9808
Service 888-358-8259 Service 888-358-8259

Fort Wayne's Premier Cadillac Dealer


Average Ratings

4.7 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  21-30 of 49 reviews  
5.0 out of 5.0

Service that creates Loyalty

by from Fort Wayne, IN |

Just outstanding. I have worked with Chuck previously and went in to see him again. He and the entire team at Kelley Cadillac are just outstanding. John and the Service team are also incredible. Loyalty is created by great service. The team at TK Cadillac goes above and beyond. Based on previous experiences, when it recently became necessary to find a new car...there was absolutely no question where I was going to go. Quite frankly, there was never even consideration given to going anywhere else!!

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

good service, clean facility

by from Fort Wayne,IN |

I took my car in to have the tires checked and was informed that there was a recall for engine idle and a computer update for hvac system. I think the service was great, but I'm still noticing a slight miss when stopped at light while in drive.

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  • Customer Service
  • Not Applicable
    Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Recall Experience

by from Fort Wayne, IN |

My recall service took less than an hour, less time than I had expected. The service man even took time to help with the seat setting problem I was having.

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and facility

by from Ft Wayne, IN |

Greeted promptly, waiting area is warm and inviting, service was prompt, my car was washed and vacuumed and checking out was quick and easy. Kelly treats their customers perfectly!

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service at Kelley but not w/waranty covr

by from Fort Wayne IN |

Kelley did a wonderful job as usual - we were disappointed to find out that the underbody skid plate that came loose driving down the interstate was not covered by waranty though, and very expensive to get fixed. Should never happen and should be covered by waranty.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service

by from Ft. Wayne.IN |

The staff are awesome and work as a team to ensure customer satisfaction. Thank you for making my life easier.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Kelley Cadillac puts customer experience first.

by from Fort Wayne, IN |

Tim always takes great care of my situation and ensures everything is completed in a timely manner. Both John and Tim help answer any questions necessary and, as simple as it may seem, know me be name. They make customers feel important and welcomed. Great service advisors, speedy service, accommodating staff.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

SRX purchase

by from Fort Wayne, IN |

I enjoyed working with Jason Alt. He was very informative and not pushy at all. All the employees were very friendly.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

warranty service and elective service items

by from Ft Wayne In. |

All required service was performed plus several elective ones. Service was timely and efficient. Navigation screen brightness could not be verified but was noted for future reference.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Fort Wayne, IN |

As soon as I pulled in there was someone there to greet me and they are very friendly. Since there was a couple of hours of work they offered a car for me to drive and that was a quick process.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(21-30 of 49 reviews)