Infiniti of Hoffman Estates

Infiniti of Hoffman Estates

1075 W. Golf Rd., Hoffman Estates, IL 60169

New 888-895-1664
Used 877-404-0246
Service 888-250-2906

#1 Infiniti Certified Pre-Owned Dealer in the Midwest! Largest Inventory, truly a one-stop shop!

Average Ratings

4.1 out of 5.0
15 out of 19 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 20 reviews
1.0 out of 5.0

No good follow up

by from Portland, OR |

I bought a used luxury vehicle from the dealer and actually had to fly in from west coast. The price negotiation went well and so did the actual purchase and they worked the financing for me. That's when the surprises started. They had not mentioned that there is only one set of keys, standard is 2 keys - always. There were dents and scratches that they had not mentioned at all. The last part and actually worst was that they had hidden the fact that the tire monitoring system sensors were missing - standard equipment but the warning light comes only after you have driven several hours. They never followed up on getting the second key or getting me the sensors that are part of the vehicle. I tried to contact several times and nothing.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

GREAT Car Buying Experience

by from St Charles, IL |

The team at Infiniti of Hoffman Estates did a great job throughout the entire car buying process. Geno was willing to work with us until we found the right vehicle that met our requirements. Highly recommend stopping and talking to these guys before you buy a car, they are truely their to help.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great dealership

by from Schaumburg IL |

Dave Gibson is awesome when it comes to purchases! Everyone else is also nice and super helpful... Buying a car here doesn't take all day.. These guys get you in and out.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic customer service

by from Hoffman Estates |

Called before hand to let them know what I was looking for, and everything was set up by the time we got in. Mick and Mark were both great and have nothing but good things to say about the car and customer service provided.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Poor follow up!

by from Chicago, IL |

We purchased a car there, the customer service was average when we bought the car, BUT "crickets" after we signed all papers they still have not provided or contacted us about the car mats. I have sent letters, emails, and phone calls and NO response. Do not count on them to do what they said they would do.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Good job

by from Chicago, il |

Very nice experience. Would have given 5s but the used passat I bought only came with one set of keys.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Repair experience

by from Elgin il |

Jason Izzo is very helpful every time I come in for service..he alway give me updates about my repair status,

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

oil change

by from Huntley, IL. |

no appointment oil change and inspection went as smooth as possible.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service and care

by from Na |

Excellent and professional service and care.from the moment to check in and check out you are treated as a valued customer.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

experiencer

by from Norridge, il |

Sales. Finance. Service and technicians were Nd are very courteous. service representatives always explained work required and kept me up to date with its progress. Loaner cars are always clean insixe and out.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 20 reviews)