Herb Chambers Porsche of Boston

Herb Chambers Porsche of Boston

1172 Commonwealth Ave, Boston, MA 02134

New 877-285-4739
Used 866-440-4191
Service 877-438-1185

Average Ratings

4.4 out of 5.0
6 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews

Featured Review

5.0 out of 5.0

Amazing experience, great deal, A+ service

by from Swampscott, MA |

We had amazing experience at Herb Chambers Porsche of Boston. Specifically we were really happy with general manager Ian Miller. Out of all negative experiences we had previously on dealerships this one was the easiest smooth and most pleasant. As business owners and regular consumers we would recommend him and this dealership to everyone we know. The way business is handled at this dealership should be done everywhere else. We had specific requests, for once we felt like someone prioritized us and our wishes and listened to what we wanted rather then sell something we didn't want or need. Did not have buyers remorse! Very happy customers, hope to come back to Ian again!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Herb Chambers Porsche of Boston responded to this review

May 30, 2014

Thank you, Zina! Your kind words are truly appreciated. We are fortunate to have a great team of folks who really understand what exceptional service is. We appreciate your business and look forward to serving your automotive needs for many years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston

5.0 out of 5.0

Perfect experience

by from Boston, MA |

I had an amazing experience at Herb Chambers Boston. My dealer is Chris Brustas who was very nice and patient to show my everything i want. Even though my order took around 3 months, i was satisfied with my new car when i first saw it a few days ago!! I will recommend this dealership to my friends and families. Generally, full credit to Chris!! Awesome!

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Herb Chambers Porsche of Boston responded to this review

June 28, 2014

I'm thrilled to hear Chris was able to provide you with such a great experience while visiting our dealership! I sincerely appreciate you taking time to share your encouraging words and I'll be certain to share them with Chris. Thank you for choosing Herb Chambers Porsche and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston


5.0 out of 5.0

First Service Visit, Excellent Experience

by from Hopkinton, MA |

I purchased my Cayenne from HC Porsche of Boston and was due to the first service. Scheduling of the appointment was very easy and didn't have to wait long for availability. Was met by very friendly valet staff on arrival and Davit (service advisor) was waiting for me and was pleasantly surprised when he remembered me from the time I purchased the vehicle (months ago). I waited for my car and Davit stopped by a couple of times to update me on the progress. The waiting area is pretty comfortable and clean. I also was able to check out the new Porsche Turbo S that recently arrived and was in the show room. While looking around, Ian Miller, the new GM, stopped by to say hello. Ian and Melissa next door at HC BMW are the only two dealers that I have ever experienced having the GM take a personal interest in their customers. My vehicle was finished and returned to me, the check out process was very convenient and within a few minutes I was back on my way. Really appreciate the personalized attention they give you when you arrive for something as simple a routine service appointment. Grats, Michael Stephenson

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Herb Chambers Porsche of Boston responded to this review

June 18, 2014

Thank you, Michael, for the kind recommendation. It's an honor to hear you speak so highly of our dealership as a whole. We value your business and look forward to assisting you with your automotive needs for many more years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston


5.0 out of 5.0

Great Service!

by from Boston, MA |

Every time I come in for service Joe and Ian are there to help. I always get a loaner and free car wash. I will buy my next Porsche from them, and would highly recommend you do as well.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Herb Chambers Porsche of Boston responded to this review

April 30, 2014

I truly appreciate you taking the time to share your experience with Joe here at Herb Chambers Porsche of Boston. We value your business and we look forward to serving your automotive needs for many more years to come! Kind Regards, Ian Miller General Manager Herb Chambers Porsche of Boston


5.0 out of 5.0

Great Expierence

by from Boston |

I went and purchased a new Boxter recently and received the best service imaginable. If you are looking for a Porsche go to Porsche Boston.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Herb Chambers Porsche of Boston responded to this review

February 1, 2014

Thank you for taking the time to share your experience with us. I'm so glad to hear how happy you are and that our team was able to assist you with your new Porsche Boxter. On behalf of our entire team here in Boston, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Ian Miller General Manager Herb Chambers Porsche of Boston


1.0 out of 5.0

Bad Experience with GM Ian Miller

by from Minneapolis, MN |

I purchased a 2013 Porsche 911 Turbo Cab used and Porsche Certified with 4500 miles on it. The negotiating process was okay but with slow response times from sales people. As I was buying this 100K plus vehicle sight unseen I inquired telephonically and via email as to it's condition and was assured it was "showroom ready and only needed detailing". When it was delivered (at 9:30 at night) the car was covered with deep rain spotting and bird droppings. I had paid for a covered carrier so this was unexpected and unacceptable. I also found several deep scratches on the bumper which were not disclosed to me by the dealership. I was also only given one key for the vehicle when the purchase agreement clearly stated two keys as part of the purchase. I contacted Ian Miller the General Manager for Herb Chambers Porsche of Boston and brought all the above to his attention. He agreed to have a key sent to me (on several occasions) and to have the vehicle detailed and scratches painted at my local Porsche dealership and the he would pay for and coordinate with my local dealership. To date several months after the fact I am still waiting for my key and my local Porsche dealership has been unable to receive payment from Herb Chambers Porsche after many attempts to do so. In addition, I overpaid for my registration and I am due a refund from Herb Chambers Porsche but even though Ian Miller has told me several times he would do so I am still awaiting the check. If you choose to do business with Ian Miller and Herb Chambers of Boston please do so with eyes wide open. Do not give them ANY money until all has been delivered to your satisfaction. I attempted to resolve this through Porsche Customer Commitment and it appears to have fallen on deaf ears. BEWARE!

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Herb Chambers Porsche of Boston responded to this review

January 15, 2014

Todd, I appreciate you taking the time to share your concerns. We value feedback, as it's important that we know how our customers feel. I apologize for any miscommunication or inconvenience we may have caused you, as that certainly was not our intent. It seems the lines of communication could have been a lot clearer between us and your local dealer in Minnesota, we never intended for you to be involved in a payment dispute between us and your Minnesota dealer. We strive to ensure that every customer is 100% satisfied with their experience and it appears we fell short of that goal with you, and for that I apologize.


5.0 out of 5.0

Herb Chambers Porsche of Boston

by from boston |

I haven't owned a Porsche in many years and walked into Herb Chambers Porsche on Commonwealth Avenue in Boston.I bumped into a guy named "racetrack rick" who got me so excited about driving a new Porsche 911 that I had to go on a test drive. He introduced me to Mark who took me for a drive and I forgot how great these cars are.I later met Marissa who took care of my paperwork and helped me with the details of purchase. This was the best car buying experience I have ever had. Thank you Herb Chambers Porsche

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Herb Chambers Porsche of Boston responded to this review

July 6, 2012

Hello Marko, Thank you very much for taking the time to review Herb Chambers Porsche of Boston. I appreciate the kind feedback for the entire team here. It was our pleasure meeting you and helping you select the new Porsche 911. We also appreciate your business and look forward to being able to assist you again in the future. --"Racetrack" Rick Scourtas, General Manager, Herb Chambers Porsche of Boston


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