Ancira Volkswagen

6125 Bandera Rd, San Antonio, TX 78238

Used 210-681-2300

Average Ratings

4.9 out of 5.0
395 out of 399 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 406 reviews
2.0 out of 5.0

Can You Find the Used Car

by from SAn Antonio TX |

Well, let me start by saying my time is valuable. When I first walked in the sales person was very helpful, until he found out I was interested in a used Jetta. He then went off to find the vehicle. After a while he returned and handed the wife and I over to another sales person. Because he had another client. I asked the second sales guy where is the car? I have to go get it. After a long while he returned and said the car was in bay being serviced. And you can?t go back there. I pointed out the sign say?s ?Only if you are escorted. I just wanted to see if this is the style of Jetta I was interested in. Then he had to go ask his manager if it was ok for us to see. This took even longer. My wife and I was headed to our car when we was approached by another sales person. He asked what the issue was, I explained to him we just wanted to see the car. After a while our sales guy returned and said it was ok for us to go see it. Finally we was able to go back and see the car. Guess what he couldn?t find the car. It wasn?t where he said it was. The car was never in the bay it was parked outside!!!! After finally seeing the car, my wife wanted me to buy a new car. Now the sales person wanted to be helpful. Have a seat and we will find you a car. We wasted so much time, I was feed up and decided to look on-line. If I find the car I want, I may be back. But I will think twice before I return to this place!!!!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Victor Rivera a true asset as Ancira salesman!

by from San Antonio |

Mr. Rivera was great to work with. He is very knowledgable of the vehicles he sells, and passes on that information in a way that you don't need to be a mechanic to understand. He was helpful every step of the way to include making sure make ready was completed as promised. He is very friendly, and professional at the same time. I would recommend him to anyone looking to purchase a car from Ancira Volkswagon. He is NOT pushy, which is a pleasant change from the usual hard sell salespeople, but he makes himself available during the decision making process. He introduced me to the Service staff, who also seemed quite friendly. At age 60, I have purchased many new vehicles, and feel Mr. Rivera is by far the best customer friendly saleman I have ever met. There likely needs to be improvement in customer care on the part of the sales managers and finance people who seem to be insulted when you refuse their offers, then rush you out the door after that like children who don't get their way. .

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 28, 2014

Thank you for the great review about Victor Rivera. He is a great part of our team here at Ancira Volkswagen in San Antonio, TX. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

Joe Mejia

by from San Antonio, TX |

I wish your staff had more Joe Mejia...he is awesome .....my last purchase was my 5th Volkswagen from Anrica Good people...awesome service....why buy anywhere else....keep it up...Roberto S.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 28, 2014

Thank you for the great review about Joe Mejia. He is a very important part of our team here at Ancira VW. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

Used Golf R

by from San Antonio |

I attempted to buy a Golf R from Ancira VW in February. The car was purchased from another dealer and shipped to Ancira. Upon arrival I noticed that the car was was not in perfect condition, and so I refused the purchase ( the car had previously been damaged and repainted... Terrible repair job). I was told by the sales manager that the car would not be sold to any of their customers because Ancira does not deal in sub par volkswagens. I noticed the car listed online in Ancira's inventory a month later and unfairly gave them a negative review. Shortly thereafter I received a phone call from Ancira where they reassured me that they do intend to return the damaged vehicle. The car was listed in their inventory because of the way their system is set up but I was told the car was not for sale. I cannot locate my previous negative review to have it removed, I assume it's already removed per my conversation with Ancira. The damaged car is now for sale at the previous dealer. Sorry for jumping the gun on a negative review. This establishment uphold the highest standards for themselves and their customers. I have never dealt with a dealership that holds the highest levels of integrity such as Ancira. My apologies to the team of Ancira Volkswagen and to Chris Brown ( one of the best salesman in the industry).

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 28, 2014

Thank you Simon for the great review on Chris Brown and our team here in San Antonio, TX. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

Outstanding Customer Service!!

by from San Antonio, TX |

My husband and I recently purchased a 2014 VW Passat. We cannot say enough good things about our salesman Wes Weschenfelder at Ancira Volkswagen. He went above and beyond our expectations. He was kind, patient, helpful, knowledgeable and friendly. He showed us several different vehicles and did not appear rushed or bothered. I originally wanted the CC model and ended with the Passat TDI SEL and my husband and I are extremely happy. I told my husband Wes is the best car salesman I have had and I am not a young person and have owned several vehicles. When we picked up the car, Wes took about an hour to explain all the interior features with language that was easy to understand. Thank you Wes and Ancira, you have won us over!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 5, 2014

Thank you for the great feedback on Wes. He is a very big part of our team here at Ancira Volkswagen in San Antonio, TX. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

Purchasing a Land Rover LR2

by from San Antonio Tx |

Great customer service and attitude very consistent and helpful for the selection of vehicles and quality of person to person help. I did have a few problems with the car within the first 3 days of purchase. Needed warranty info and still trying to get help with that,

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 5, 2014

Thank you Cody for the good feedback. Let us know if we can help in any way. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

Chris is great!

by from La Grange, TX |

Just bought a used vehicle at Ancira and our salesman Chris Brown was nothing short of awesome! :) Thanks for everything Chris.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 5, 2014

Thank you Leanne for the great review on Chris Brown. He is a very important part of our team here at Ancira Volkswagen in San Antonio, TX. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

My most outstanding car buying experience

by from San Antonio, TX |

Thank you to Ancira and especially Chris Brown. Chris was most helpful and friendly and really made this my most pleasant car buying experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 2, 2014

Thank you John for the wonderful review on Chris Brown. He is a big part of our team here at Ancira Volkswagen in San Antonio, TX. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

Great service

by from Spring Branch, Tx |

I really enjoyed dealing with Chris Brown when purchasing my new car. He was very knowledgeable about all the features of the car and answered all my questions. Purchasing the car was an easy, non-pressure experience. I have used this dealership for several years and have been very pleased with their service.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 1, 2014

Thank you Judy for the wonderful review on Chris Brown. He is a very major part of our team here at Ancira Volkswagen in San Antonio, TX. and I am very happy when we hear from our customers when they get treated very well as I believe everyone should be treated. It's one thing to buy a car, but another when you are driving away in your new beautiful vehicle and realize that it was a very pleasant experience. Thank you again for the kind words about Chris and please let us know if we can help in any other way for you or your families needs. Darrell Dixon VP of Ancira Volkswagen


5.0 out of 5.0

SAM LOPEZ

by from San Antonio, Texas |

My second vehicle from ANCIRA and once again, a pleasure doing buisness with. Sean Galligan was very helpful and was very professional and knowledgable on my wifes new Volkswagen PASSAT. The whole process was quick and easy. Thanks Sean Galligan

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Ancira Volkswagen responded to this review

April 1, 2014

Thank you Mr Lopez for the great review on Sean Galligan. He is a very big part of our team here at Ancira Volkswagen in San Antonio, Texas. Darrell Dixon VP of Ancira Volkswagen


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