Gross Chevrolet Buick GMC Inc.

Gross Chevrolet Buick GMC Inc.

1011 Commerce Dr, Black River Falls, WI 54615

New 877-779-6841
Used 877-754-7473
Service 877-438-4994

"Home of the no hassle price"

Average Ratings

4.1 out of 5.0
13 out of 15 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 15 reviews

Featured Review

5.0 out of 5.0

great place to go

by from osseo wi |

i just wanted to say i have bought a lot of cars in my life and i cant say i have ever been treated better than randy tollefson and the folks at gross auto in black river falls wi.he was very freindly and helpful and made the buying process as simple as it gets. my hats of to him and will go back to see randy again when im in the market.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great Experience

by from Black River Falls, WI |

Jon was very nice to work with. He answered our questions and was very informative. We really appreciated his friendly approach and expert knowledge.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service.

by from Pigeon Falls, Wis |

I had my car serviced as part of the certified used car program. A sales rep from the dealer who lives near me picked it up in the morning and returned it at the end of the day.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Melrose, Wisconsin |

Very friendly service staff. They had all paper work ready when I arrived and provided me with a very nice loaner vehicle to use.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very satisfied customer

by from Taylor,WI |

I have been using Gross Motors for many years and have really been helped every time. From the purchase to the service they really do know what it is to be of service to a customer.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Gross Motors

by from Black River Falls, Wi |

Good as they always are. Lent me a car even though I was only having an oil change so I could keep an appointment.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very well

by from Black river falls wi |

Everyone was friendly, also was more than happy to let me use a loaner vehicle for the half hr it took for them to do what they needed to do

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Good service, unable to solve problem

by from Black River Falls, WI |

We could not get on to our On-star and after the dealership tested it out, we still can not get on to On-star. I understand it is an ATT problem. We hope that once they get it worked out--we can have an extention to make up the time that we were not able to use it.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Gross Chevrolet Buick GMC Inc. responded to this review

May 8, 2015

James, thanks for your feed back. We are still working on solving the connection issue in Black River Falls area. It should be resolved soon.


4.0 out of 5.0

service

by from black river falls wis |

the only problem was they only contacted my cell phone witch dosent always work. I wish they would have left a message on both my numbers

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

love my yukon

by from osseo wi |

i dealt with randy tollefson on a gmc yukon 2011 model. i was very happy how i was treated and how nice and easy he was to work with and how he got us a very good price. will go there again for sure. my hats off to them.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Disappointment

by from Wisconsin Rapids, WI |

I hate to be rude, I'm usually a very understanding person, but I fell in love with a vehicle on the site, and sent out an email requesting more information on the vehicle since it was about 2 hours away from where I live. I got one email back saying the person was out of the office and would contact me back. Never heard back. Sent another email to a different associate there, and got nothing back. Its very disappointing, I love the vehicle but really makes me not want to purchase a vehicle from this company considering it is taking so long just to get ahold of someone.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-10 of 15 reviews)