Steve Schmitt-Brubaker

1 Galaxy Lane, Litchfield, IL 62056

New 866-739-9664 New 866-739-9664
Used 866-560-9666 Used 866-560-9666
Service 866-744-8958 Service 866-744-8958

Four generations of customer satisfaction.


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 47 reviews

Featured Review

5.0 out of 5.0

great experience

by from Lawrenceburg, In |

We were in search of a SUV, and we were so thrilled with Steve Schmitt and Blake Bircher.. We purchased and then we cam back and purchased a car.. They went out of their way to make us happy .. I recommend them to anyone,, they will gout of their way to make you happy with your new purchase and when you come in for service

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Steve Schmitt-Brubaker responded to this review

November 23, 2015

Thank you for taking the time to create a Cars.com review for our dealership!


1.0 out of 5.0

Bad customer service if you're from out of state

by from Dallas, TX |

First off, I live in Dallas. Found a car I really liked here, so I emailed to check on availability. They responded the next day and stated they did have the car. Great! Since I'm out of state and can't just pop in to check the car out, I emailed back asking for more detailed pictures and some general questions. Almost two days go by and I don't hear anything so I email again. They apologize and say they were extremely busy. I understand, dealerships can get busy. I finally get some pictures, but not all the ones I asked for and they didn't answer all of my questions. So I email back again to get what I was looking for. After another slow response I finally have all of the information that I need and decide I want the car. So, now would be the right time to start negotiations, right? Wrong. After over a week of trying to get information about the car, my salesman (Mike Zippay) says that the price that's listed is the price. They would come down ~$1K if I didn't want the car certified. The website stated the car was already certified. It would have been nice if they stated off the bat that this was a take it or leave it price dealership. I wouldn't have wasted over a week of my life trying to buy this car had I known that.

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    Buying Process
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Going above and Beyond

by from Bethalto, IL |

My daughter was in the market for her first new car and after visiting a different dealership was directed to litchfield where Greg Bruckert was very helpful - however, the car my daughter was trying to buy was actually in Highland and the promotion ended today - Greg made it possible for us to take advantage of sale and with Evan's help worked out the financing that night - both having to stay late but neither acted at all like that was a problem - we even drove home a different new car until Greg could get the real car from Highland and will then bring car to my daughter - awesome customer service - would recommend everyone to check them out

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

GREAT POEPLE

by from EAST SAINT LOUIS, IL |

HI MY NAME IS MELINDA SCOTT-JONES AN I PURCHASE A WHEELCHAIR VAN FROM THEM, AND LET ME SAY MY HUSBAND AN MOTHER-IN-LAW AN I WALK INTO THIS BUILDING,AND THE MOMENT WE WALK IN IT WAS NOTHING BUT KIND,NICE, POLITE, AND HELP WE HAD A WORKER THAT WE WAS DEALING WITH NAME MIKE ZIPPAY, AND MY HUSBAND WAS ON THE PHONE WITH HIM FOR ABOUT A WEEK SO HE SAY COME IN FRIDAY AN WE WENT THERE AN HE MADE SURE WE LEFT WITH THE VAN WE WANT IT MY HUSBAND IS DISABLE AN THEY HELP TO THE END TO WERE WE WAS ABLE TO DRIVE AWAY IN OUR NEW VAN SO THANK TO EVERY ONE AT STEVE SCHMITT-BURBAKER Y'ALL IA AMAZING

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

GOOD SERVICES

by from EAST SAINT LOUIS |

I WANT TO SAY THANK YOU TO MIKE ZIPPAY FOR ALL THE HELP THAT HE DID FOR OUR FAMILY MY HUSBAND REALLY NEED THE VAN THAT WE RECEIVE FROM THEM AND MIKE WENT ABOVE AN BEYOND TO HELP US, AN WITH ALL THE HELP WE SAY THANK YOU AN WE WILL BE BRINGING OUR FAMILY TO VISIT AN TRY TO GET A CAR FROM Y'ALL LET ME SAY IF YOU EVER WANT TO PURCHASE A VEHICLE I RECOMMEND THAT YOU TRY THEM OUT THEY HAVE GREAT HOSPITALITY AND THEY WILLING TO DO ALL THEY CAN TO HELP YOU

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dean was great.

by from Roodhouse IL |

Dean and Evan were great to work with. Overall the dealership was easy to work with, they had the car I bought shipped from Highland to Litchfield so I wouldn't have to drive so far to see it.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good service, very friendly staff

by from Litchfield, IL |

The service we had was very good, they know the cars. It was also clean and the staff was friendly and helpful. I would send people to the dealership looking for a car.

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Gillespie |

Nick was my salesperson. He knew exactly what I needed before I did. Very satisfied with my purchase

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Personable sales force

by from Morton IL |

Found the used car online and drove 2 hours to get it. Everyone very friendly and all worked quickly to complete the paperwork so I could be on my way. Would make the trip again!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service! Great people!

by from Litchfield, IL |

I just bought a Cadillac SRX and couldn't be any happier. Nick Smith made everything super easy and fast. By far the best salesman I've ever had to deal with. I recommend talking to Nick when you consider buying a new or used car.

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 47 reviews)