Franks GMC

325 Orient Way, Lyndhurst, NJ 07071

Used 201-806-1466
Service 201-806-1466

Average Ratings

4.6 out of 5.0
14 out of 15 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 15 reviews
1.0 out of 5.0

Not happy

by from Newark, N.J. |

Although the jury is not out yet, my company's 2008 Trail Blazer has been there for 2 weeks now. The latest news is that parts haven't arrived yet. That's only from a third party since we don't get any returned calls. Prior to that, we only heard that it was being worked on, but they didn't know what was wrong. Again, that was from a third party. It's hard to be optimistic that it will be repaired properly in the end. I can only hope. It's nice to see that they've been great for everyone else though.

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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

They are the best service and dealer ever!!!!!

by from Kearny NJ |

I had Mercedes cars for few years. The service was good but the price was very expensive. I got my Acadia 2014 in Union GMC dealer so I went for service there few times. I had appointment to change my oil at 10am. One hour later my car was still where I left it. Usually oil change takes there 4 hour. The service people are so rude and they don't care about anything. Then I came to Franks service. Big differents. They are so nice here and fast. They took me home and the car was done before time. I can say that Franks service is even better than mercedes service and the price is perfect.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Customer Service....

by from Belleville, NJ |

Always a pleasure....Mark G. goes over and above for his customer, and I appreciated all he did. I have recommended Franks to my friends who are looking to purchase a new SUV. All the employees of Franks are polite courteous and respectful of the customer. Service department is excellent, also..

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent customer service

by from Lyndhurst, NJ |

very freindly and knowledgable staff best experience ever to buy a car, that is why I was a returning customer.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience at Franks Truck Center

by from Lyndhurst, NJ |

Mitchel Casner made it so easy and painless to purchase the Terrain. I been to so many dealers...I could honestly say i thought no one could beat Globe Mercdes. You guys did !!! Great experience.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service and environment!

by from Rutherford, NJ |

It's a great environment. Frank's attention to detail is extraordinary. Frank and Mitch worked well together to walk us through the entire process. We are very happy with our choice.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Dealership

by from Livingston, NJ |

Mitch was great to deal with. There were no hidden fees and he continues to ensure I am happy with my purchase and the process.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Frank's GMC

by from Lynchurst, NJ 07032 |

Mitchell Casner answer all of my questions. I have purchase many cars in my life... this was the best ever. Thank you

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Kudos to Frank's GMC

by from Ridgefield Pk, NJ |

I don't know where my head is latley but I thought my 1st service appointment for my new Acadia was on Monday but found out when I arrived that it was actually for Tuesday. They were great about it and serviced my vehicle anyway. Car was done quickly while I waited. They were polite and very customer service friendly!! Now I have 2 great experiences with Frank's, my salesman and the service!!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Dealership!!!

by from Lyndhurst, NJ |

Mitch Casner was extremely helpful throughout the process. He was very straightforward and easy to deal with. After I bought the vehicle, he spent a lot of time showing me all of its many features; and he has been very responsive to questions that I've had. I would definitely recommend Frank's GMC to others.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 15 reviews)