Davidson Automotive Group

(4.8) 5.0 70 Reviews

18579 US Route 11, Watertown, NY 13601


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 70 reviews
5.0 out of 5.0

Great Serv ice, friendly, knowledgeable

by from Watertown, NY |

Said they would take care of me and delivered. vehicle was ready when promised and did an excellent job. Would recommend to a friend.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Buick Lease

by from Watertown, NY |

I love Mary Fultz! She is the best sales person that I have had the opportunity to work with. Davidson's is lucky to have her. P.S. I am thrilled with my new Buick :)

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fast Service!

by from Watertown, NY |

The waiting area was very packed so I became worried about a lengthy wait time but luckily I experienced the quickest oil change ever! Thanks

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Brownville, NY |

I was very happy with my visit. It didn't seem to take long for my service to be done. Everyone was very nice to me.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Recent service experience with Davidson

by from Watertown. New York |

Your service people are great they respond quickly and are always friendly and know me by name. Love the car wash after the service.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent and fast service

by from Watertown, New York |

It was easy and fast! As soon as I pulled into the bay a service representative greeted me immediately, showed me where the waiting lounge was located, and ensured I was familiar with the area! Very professional and courteous! Job well done!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Service

by from watertown, ny |

I took my truck in to get it detailed for free as the service department has been difficult to deal with and my salesperson has been exceptional and wanted to make it right for me so arranged for this detail. I was told it would take 6-6.5 hours, I asked for the first appointment as I have an hour plus drive each way and I needed to be back by a certain time. This was agreed on the phone with the service department. I arrived, they tried to charge me, I told them no it wasn't happening, Sandy confirmed that it was free. I told them I needed to pick it up at 2, which gave 6.5 hours. At 2pm, or a bit before I got a call stating it was going to be another hour to hour and a half, I explained that this was unacceptable, I was told it was because of the dog hair. I showed up at the dealership, went right to my salesperson, Mary, she spoke with the service department manager who was also great. Mary took care of this, went and got my truck herself and has been able to keep my business with Davidson. Next summer when I go to buy a new vehicle, I will return to Davidson, but only because Mary is brilliant and great to work with...she is what is keeping me coming back. there.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great service friendly atmosphere

by from Natural Bridge New York |

My wife brought our 2015 Silverado in and was very impressed with the extra attention that they paid to the vehicle when it only went in to get the new key fob programmed! Thanks for the great service!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Everything went smoothly

by from Watertown NY |

I am very pleased at the quality of work done at Davidsons. I had a leaky cab light and expected them to just put silicone under it and call it good. They went a step further and replaced the whole cab light.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

QUICK AND CONVENIENT

by from WATERTOWN NY |

WE ARE GETTING READY TO TAKE A TRIP FOR 1 MONTH AND IT WAS GETTING CLOSE TO OUR OIL CHANGE. I STOPPED IN ON MONDAY MORNING AND THEY WERE ABLE TO DO MY OIL AT 3:00. I LIVE ABOUT 45 MINUTES AWAY SO IT WAS GREAT THAT THEY COULD HELP ME.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 70 reviews)