Bennett Motors

Bennett Motors

26 9th St S, Great Falls, MT 59401

New 888-315-0879
Used 888-645-3570
Service 888-847-0859

Average Ratings

4.5 out of 5.0
20 out of 24 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 24 reviews

Featured Review

5.0 out of 5.0

Subaru Lover

by from Great Falls, MT |

I love my Forester and the service I get. It is always done with the most friendly people I have ever dealt with!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bennett Motors responded to this review

May 25, 2012

Thank you Subaru Lover! I appreciate that you noticed our staff and are enjoying your Subaru Forester. It is the highest compliment when our customers will tell their family and friends that this is the place to buy and service their vehicles. We look forward to seeing you at your next maintenance appointment! Cari Yturri, Owner

1.0 out of 5.0

NEVER AGAIN!!

by from Great Falls, MT |

I bought a 2004 Chevy Silverado from Bennett Imports a few months ago. The dealership claimed they had replaced the water pump, the front brakes and a couple of other things. I was also told that the DVD player worked. Less than a day after driving it off the lot the "Check Engine" light came on. I had the code read and it indicated an exhaust issue, specifically the Catalytic Converters. I replaced all the O2 sensors, hoping that was the issue. Unfortunately, it was not. I spent almost $1,000 replacing the converters. This was definitely an issue before I bought the truck and should have been made aware of it by the dealership. When I called and spoke to Bob, the sales manager, I was told he would look into it and call me back. Still waiting for that call, Bob!!!! The DVD player also did not work.........that was approximately $300 to fix. The spark plugs and wires were so worn out that the tip of almost every spark plug was gone....approximately $200 there. Only put a few thousand miles on the truck and it is currently at the repair shop getting the front brakes replaced, along with all 4 shocks. Never seen a set of brakes wear out that quickly.........must have been a poor replacement job, huh Bennett?? I didn't expect the dealership to repair everything that was wrong with the pickup. I did expect them to be upfront about the issues though so I could adjust my offer accordingly. My parents and I both bought several vehicles from Bennett. Not sure what has happened to this dealership, but they won't have to worry about ever getting my business again!!!! Too bad someone sidestepped the owner when I called and specfically asked for her to call me back. Guess whatever legal business she was swamped with is far more important than honest customer service.

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Worst Experience Ever

by from Great Falls, MT |

Actually 0 stars or negative would be more fitting. Started out promising with them staying late to help us out since we had to work until 5:30pm every day. However, we came in with a $250-300 budget and little by little they kept adding on until we were at almost $400. The salesman and financier seemed straight forward and honest when they said they were giving us a huge break by upping the value of our trade in over what it was really worth, however, I found out afterwards that they upped the purchase price of the vehicle to make up for the overvalue of the trade-in. We completed the deal and were supposed to get $500 cash back, but after weeks of being told the check was in the mail, I finally went to the dealership and was told I owe them $800. This was also after we received a call from a credit company saying that we were late on paying our car payment for the trade-in Bennett had taken from us. Bennett simply said that the pay off amount for the trade in was more than they expected and so they hadn't paid it off yet and we would have to give Bennett the extra money to make up for it. When we refused to give them any money, saying it was their responsibility to make a quick phone call and get the exact pay off amount, they brought out a slip of paper from among the stack of papers we were quickly ushered through without being given any opportunity to read saying we were responsible for any difference in the actual pay off amount. Finally after all of this, when we went to register the vehicle Bennett had not sent over the title to the treasurer because they didn't have the title to the trade in yet. So right now we're driving around with fingers crossed that we don't get pulled over until Bennett gets around to paying off the trade in and getting the title so we can register the vehicle. Also after all that the USB port in the car doesn't work and there are numerous scratches and dings on the car that the salesman said they would be happy to fix for free if we brought it back which has not been done.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

satisfied

by from Great Falls, Mt |

I bought a used envoy from bennett and service engine light came on as i drove off the lot so i turned around and spoke with john the lube foreman and he was very helpful in finding someone to help me. I ended up dealing with keith in the service dept and he was able to get me taken care of. In between talking to those 2 i spoke with 3 other people who just werent very good with customer service they couldnt answer my questions or even point me in the right direction one of them was one of the shop foreman. Overall i am satisfied i just think they need to work on their customer service with some of the employees.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bennett Motors responded to this review

August 31, 2012

Dear Satisfied, Thank you for your review. I appreciate that you pointed out what didn't work as we would have expected because we are always improving. I am glad that John and Keith were able to resolve the issue with your Envoy. They are both very knowledgeable and have great expertise. We look forward to seeing you at your next regular check up! Until then, I hope you enjoy the drive. Cari Yturri, President and Owner Our Mission: Bennett Motors serving our customers with heart for the next 100 years.


5.0 out of 5.0

Regular Service

by from Great Falls, MT |

They always handle everything very professionally and courteously!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bennett Motors responded to this review

July 2, 2012

Thank you for noticing! We take customer service to heart. We look forward to seeing you again, Cari Yturri


5.0 out of 5.0

Quick Service

by from Great Falls, MT |

I brought my car into the service dept to have the problem looked at. The service manager promptly made a appointment with the service technician for evaluation and part replacement.The car was given a service inspection while in for repair.I was concerned about the cost of the repair.The service manager promptly researched the problem and told me the repair was under a life time warranty. The dealership provided transportation to and from my work location. When the car problem was fixed I got a call from the service manager offering another transportation ride. The car was parked outside in front of the dealership when I arrived so I didn't have to wait for it to be brought around.The service personnel took my car through the car wash so I had a clean car when I came to pick it up.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bennett Motors responded to this review

July 2, 2012

Dear Subaru Lover, We are so glad that you took the time to comment on your service appointment. Our departments work hard to provide the very best in customer service. I'm also glad you appreciated the free shuttle while your vehicle was in service. We look forward to seeing you again for your next maintenance appointment. Cari Yturri, Owner


5.0 out of 5.0

35000 maintanence

by from Fairfield MT |

Excellent, friendly, prompt service.. I appreciated the transport to and from while waiting for my car to be serviced.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bennett Motors responded to this review

May 27, 2012

Thank you for taking the time to submit your review. I'm so glad you took advantage of our free shuttle service while your vehicle was in for the 35,000 mile maintenance. We look forward to seeing you next time and will continue to earn your 5 star review! Thank you, Cari Yturri, Owner


5.0 out of 5.0

Polite, Prompt, Productive

by from Belt, MT |

This dealership has always considered our needs important and treated us with respect.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bennett Motors responded to this review

May 27, 2012

Thank you for noticing our dealership! We work very hard to earn your 5 star review. I especially appreciate that you considered us polite, prompt and productive. We look forward to seeing you for your next maintenance appointment. Cari Yturri, Owner


5.0 out of 5.0

Very Quick Service

by from Great Falls, MT |

I've just moved back to Great Falls and needed the 15000 mile service on my Subaru. I stopped this morning to make an appointment. I was able to have the work done immediately and they finished to meet my schedule. I wasn't impressed with the customer bathroom, though. It definitely needs an upgrade.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bennett Motors responded to this review

May 17, 2012

Thank you for noticing our quick service and welcome back to Great Falls! I'm so glad you stopped in for an appointment. We agree, it is time for an upgrade. We are working towards breaking ground on the new building downtown. Until then, we hope to see you for your next maintenance. Again, welcome home! Cari Yturri, Owner


5.0 out of 5.0

Service Lives

by from Great Falls, MT |

My experience at Bennett Motors was excellent, from the friendliness of the staff to the knowledge of their individual jobs. The dealership is a small one that caters to excelent customer service. I received a call saying that upon inspection it was determined that my vehicle needed a wheel alignment, so I gave verbal permission for the alignment to be completed. When my car was ready for me, I received a call, and the check out process went very smoothly with the clerk explaining to me the One to One benefits that I had received. I will continue taking my car to Bennett Motors for ongoing service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Bennett Motors responded to this review

May 19, 2012

Wow! Thank you for noticing the hard work of our staff. I'm so glad that you used your one to one benefits. Remember that on line shopping builds your rewards account. Just go to www.bennettmotors.com, click on the one to one logo. Log into your account and go shopping. Again, thank you for telling us about your 5 star experience. We look forward to seeing you at your next maintenance appointment. Cari Yturri, Owner


5.0 out of 5.0

Excellent Service

by from Great Falls |

We purchased our 2011 GMC Truck from Bennett and always take it there for routine maintenance and service. It is such a pleasure to get a clean vehicle back when we pick it up.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bennett Motors responded to this review

April 3, 2012

Thank you for noticing our experienced and diligent service technicians. I'm glad you appreciated your clean vehicle. We know you had a choice when you purchased your new GMC truck. Thank you for choosing Bennett Motors! We look forward to seeing you for your next routine maintenance visit. Cari Yturri, President


(1-10 of 24 reviews)