Pat O'Brien Chevrolet West

Pat O'Brien Chevrolet West

25100 Detroit Road, Westlake, OH 44145

New 888-904-0815
Used 888-901-3558
Service 866-594-7623

PAT OBRIEN CHEVROLET YOUR REGIONAL SUPERSTORE HOME OF THE UPFRONT GUARANTEE

Average Ratings

4.8 out of 5.0
31 out of 34 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 34 reviews

Featured Review

5.0 out of 5.0

Very Impressed

by from North Ridgeville, Ohio |

I had to take my car in for service due to a recall. The staff at Pat O'Brien was very kind and considerate. They treated me like I was purchasing a new car. In the future when I decide to get a new car I will go there, due to the fact of the customer service that they have. Awesome group!!!!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

Excllent service an Pat O'brien Chevy West

by from Westlake, Ohio |

Outstanding dealership. Excellent service in purchasing a 2015 Silverado. The salesmen knew their products very well and answered all my questions.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The Best! As usual

by from Cleveland ohio |

This was the 10th car my family has gotten from them and it was great as usual. Everyone is great and helpful. Kevin is the man.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome service!

by from Cleveland, Ohio |

I experienced great customer service! Rob helped me through the whole experience ! He was never pushy or demanding. I felt very comfortable with him! He made our dreams come true! We wanted a purple truck and that's exactly what I wanted! I would recommend someone to Pat O'Brien West and ask for Rob!!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great selection and friendly service

by from Strongsville, OH |

My wife and I took my 2014 Chevy pickup in for an oil change, and while there we inquired about programs and offers on their Equinox models. I told Kenny our budget and basic options, he matched it up with several models in stock that fit our budget with none of that "high pressure" sales tactics.. I ended up leaving that evening with a fresh oil change in my pickup and my wife traded up to a new 2015 Equinox! The service technician even tracked me down on the sales floor to give me my keys back when the oil change was complete. I couldn't be happier with the sales staff and service technicians at Pat O'Brien. Thank you!

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Westlake, Oh |

Was looking for an SUV for an SUV for awhile an could by find the right one for my family. It never was like in the pictures or there was always a problem with it. Went to Pat O Brian to check out an SUV, and my sales guy, Tony De Jesus, was honest with me which is what I was looking for from a sales person; someone I could trust. Didn't buy the SUV I went to look at, but their honesty gain my trust in his dealership, and Tony look for other options for me that were in my budget plan. We were there for hours, and ended up finding the perfect SUV for me, and my family at a great price that was in my budget, and with no problems to it. Thanks Tony, great guy to work with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Westlake, Oh |

Was looking for an SUV for an SUV for awhile an could by find the right one for my family. It never was like in the pictures or there was always a problem with it. Went to Pat O Brian to check out an SUV, and my sales guy, Tony De Jesus, was honest with me which is what I was looking for from a sales person; someone I could trust. Didn't buy the SUV I went to look at, but their honesty gain my trust in his dealership, and Tony look for other options for me that were in my budget plan. We were there for hours, and ended up finding the perfect SUV for me, and my family at a great price that was in my budget, and with no problems to it. Thanks Tony, great guy to work with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Sales Experience

by from Lakewood, OH |

I leased both my Chevy Cruze and my wife's Chevy Equinox on two separate occasions from Pat O'Brien Chevrolet. Josh Davis handled both of our cars and made the experience easy and stress free. Great customer service and I will not hesitate to continue getting our cars from them. Thanks again!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Choose another dealer

by from willoughby, oh |

This dealer is very shady and should be avoided at all costs. Both the sales and the service side are very poor. Our vehicle was recently taken in for a recall and for a rear door seal to be looked at for repair. Upon receiving the vehicle back, there were numerous dents in the B-pillar and cracked/chipped paint. The dealership, their management, and customer service have all been less than helpful. Their suggestion, "use your insurance". When the vehicle was taken in previously for warranty issues, they replaced a door speaker for a rattle when there was a TSB out for the window switch panel...obviously the door speaker did not fix the issue and the car had to go back in. Another time it went it for a clunking noise under warranty and they supposedly replaced the struts...the clunking noise is there again and the car has less than 30,000 miles. There are some very questionable practices and a lot of lying happening at this dealership. If you care for your vehicle at all, take it somewhere they will treat it the way you would want it to be treated.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Pat O'Brien Chevrolet West responded to this review

April 14, 2015

With the limited information provided we can not tell who this customer is however, please contact the management team. We would be more than happy to address this issue. Please call us 440-899-8888 Pat O'Brien


5.0 out of 5.0

Excellent Customer Service

by from Bay Village, OH |

Pat O'Brien Chevrolet West is always courteous and professional. They always make sure the customer is satisfied. Very accommodating. No pressure. Kamal Rida and Reggie Langhorn are excellent sales people and take good care of me and my entire family. Service Department is excellent as well.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best dealership I've ever set foot in.

by from Rocky River,OH |

When you think their is no hope and you can't get into a car ? Stop in here and believe me when I say they will make It happen for you. They have the best finance guys I've ever met. They managed to get my rates on my loans at a rate I didn't even think was possible. They are extremely honest and will let you know their true opinion and give you the run down of a smart buy and a bad buy To me this is something important when buying a car. It's not your typical "common let's get this guy in a car and shove him on the door and move to the next". They find the right car that fits you and your family. When it comes to the service department it doesn't get any better. If you have an issue and you feel it's something that really should have been covered, they'll get it done. Sense of humor from the employees is there and that's a plus in my book and it's not a strictly business, oh common and buy a car already car environment. I deal with Rob on the sales for and Brian in service and I stay loyal to them and even toss there cards to my friends because frankly they've gained my trust. I've sent friends in here my sister just purchased a car here and now my farther will be going here in the next couple weeks for a Chevy Tahoe. When you don't want to leave because your having so much fun with your salesman and finance guy ? Say's a lot about how fun a dealership can be. This is the place to go. Hands down!!!.. I made the mistake of buying a car elsewhere previous to coming to Pat Obrien and guess what ? I'm still in dispute with GM about the dealership and how they lied about there warranty. You won't have this problem here, HONESTY!!! and make it right type dealership. Take my advice stop in there/

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


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