- Service & Repair
For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership. Search through our extensive selection of new and pre-owned vehicles. Request a price quote on a new vehicle of your choice. Visit our departments. Our friendly, professional staff will exceed your expectations for personal service. Enjoy prompt, quality service from our Service Center. Make an appointment or order parts online.
8 out of 8 people recommended this dealer.
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I was just shopping around for a used Envoy in the are and came across several in my budget. I emailed 2, but Roger from Cole Valley replied to me very quickly and was genuine. We emailed back and forth several times, without any pressure to give any personal info, which he always responded very quickly. Once I felt comfortable enough I filled out an online application for financing which even then was a zero-pressure sale. Chris, Cole Valley financing officer, did an amazing job of getting me my terms for financing the Envoy. Once I made an appointment to see the vehicle, it was pretty much a done deal. It was represented and descripted well on cars.com, even though the color was incorrect :) When I arrived at Cole Valley, I was greeted well and felt very comfortable about making my purchase with Roger. He made it a zero pressure sale from start to finish. I would highly reccomend Cole Valley to anyone. The only reasons that I didn't give perfect stars is because I felt that the facility was a little to open and not private enough. Also, I felt like my trade in value was a little low on my truck. But I sill took the deal because of the incredible customer service from Roger and Chris at Cole Valley Chevrolet!