BMW of Bakersfield

BMW of Bakersfield

5400 Gasoline Alley Dr, Bakersfield, CA 93313

New 888-902-7206
Used 877-379-6315
Service 888-740-1820

#1 Luxury Dealership in Kern County, 2014

Average Ratings

4.6 out of 5.0
74 out of 80 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 28 reviews
5.0 out of 5.0

Anita Johnson

by from Bakersfield, CA |

I appreciate the whole team at BMW, they are great. I have only had two bad experiences out of 15 years I have been dealing with them, that's a great record.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service, clean facilities

by from Bakersfield, CA |

Ease of scheduling an appointment, "customer first" attitude, friendly atmosphere, knowledgable personnel, clean, I know I've missed a few things. Overall better than excellent!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great dealership, Customer friendly

by from Bakersfield CA |

BMW Bakersfield is a wonderful dealership to go to. I went there to buy my car and also servicing. The whole team is great and customer friendly. Jose Serna is an excellent sales person. I am impressed with his support, he goes above and beyond to get the customer satisfaction. I would definitely recommend friends to BMW Bakersfield.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Bakersfield, CA |

Everyone at BMW is always welcoming and very friendly. We were asked if there was anything that we needed and offered water or coffee while we waited for my car to be serviced.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

BMW of Bakersfield responded to this review

May 28, 2014

Chantel, thank you so much for sharing your experience at BMW of Bakersfield with everyone! It is our commitment to ensure quality customer care by providing comfortable, friendly and professional service to our guests. I am pleased to know that our staff was able to achieve this with you. If there is anything more we can do for you please come back and see us at any time. Sincerely, Alex Kargaran,GSM


5.0 out of 5.0

Great service

by from Bakersfield, CA |

I tell everyone I know that purchases a BMW to request Aris for all of their maintenance appointments. This past week, as he has for the past 6 years, he provided very attentive service, keeping me updated a few times a day and giving me all of the options for making my service streamlined and no hassle for me. Aris is the best!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

BMW of Bakersfield responded to this review

May 23, 2014

Rochelle, thank you for this amazing feedback and for sharing your wonderful experience with everyone! I am very pleased to hear that our consistent professionalism and great customer service has earned us your repeat business. We can't wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Sincerely, Alex Kargaran,GSM


5.0 out of 5.0

I feel at home when I talked to Maria and Ron

by from Bakersfield,CA. |

I just want to say" Thank You" to Maria and Ron, you guys are the best- BMW Bakersfield Dealership...John in service is right on point. Thank you so much

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

BMW of Bakersfield responded to this review

May 23, 2014

LaDonna, thank you for recognizing Maria, Ron and John's efforts with this amazing feedback. It is always our commitment to provide the best sales and service experience to all of our guests. I will be sure to pass along your praises to them. If there is anything else that we can do for you, please feel free to contact us or stop by anytime. We also encourage you to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Alex Kargaran,GSM


5.0 out of 5.0

Aris was great.

by from Bakersfield |

I was really impressed on how Aris took care of my visit. Washing my car was a good last impression.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

BMW of Bakersfield responded to this review

May 19, 2014

We appreciate your input, Rodrigo! I'm glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us anytime! We also encourage you to follow us on Facebook and Twitter for monthly news and coupons. Sincerely, Alex Kargaran,GSM


5.0 out of 5.0

Great service, wonderful staff

by from Bakersfield, ca |

The staff was super friendly and very helpful. They went out of their way to make sure everything was done and was done fast.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

BMW of Bakersfield responded to this review

May 19, 2014

Nelson, thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left BMW of Bakersfield satisfied. If you ever have additional questions or need a service, we are more than happy to lend a hand, and don't forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Sincerely, Alex Kargaran,GSM


5.0 out of 5.0

Excellent Service Experience

by from Bakersfield, California |

My service advisor, Aris Caceres is always very helpful, courteous, and attentive. He goes the extra mile to explain the service(s) being performed on my car and answers any questions I may have very competently.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

BMW of Bakersfield responded to this review

May 15, 2014

Margaret, thank you for leaving this glowing review! We appreciate your feedback and are happy to hear that we were able to meet your needs. We would love to work with you again. We also invite you to find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Sincerely, Alex Kargaran,GSM


5.0 out of 5.0

Trust those who know...

by from Bakersfield, CA |

We recently took our vehicle due to a rattle noise in the car, we thought it was coming from one of the doors. The dealer said they did not think this was true but rather that it seemed to come from something that might have been lodged in the floor vents. I was very skeptical when they said this, but sure enough, out came out a makeup mascara that was trapped in there. You guys really know your stuff. Thank you.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

BMW of Bakersfield responded to this review

May 15, 2014

Gustavo, thank you for sharing your feedback. I'm glad to hear that you were completely happy with our service experts. Don't hesitate to reach out to us if you have any further questions or needs. We also invite you to follow us on Facebook and Twitter for access to our monthly specials. Sincerely, Alex Kargaran,GSM


(1-10 of 28 reviews)