BMW of Southampton

This review is not in relation to the awful experience I have had with my vehicle, during the time of my lease. Although things have been falling apart and broken on the car, since I took it home. It is most definitely a lemon. This is in reference to the incredibly rude and unprofessional interactions I had with a member of their sales department, Robert. A light it on in my car, again, that shouldn't be. And my lease is due to end. I have never leased a car and I am very unfamiliar with what to do now, at the end. Additionally, this location sold me the car under the pretense of they would come pick it up from my house to service it, when needed, as a perk. Not once during my time with the car, has that actually been an option. Anytime I have called to make an appointment, there were waiting lists months long. When I called again today to have something done, I am told they don't offer this service as a personal choice since Covid. I would have never purchased a car as far away as Southampton, had this not been an option to me. I feel duped. I spoke to two different people telling me they decided to stop doing it. I called somewhere else and they also said they won't do it because I've never been to that location before. Robert, at my just asking him "what now," and what's that," and explain that I was just told "no" to the valet service and he is telling me "yes," told me that I am argumentative and condescending (projecting much?) and when I tried to respond with "I am just repeating what I was told..." he hung up on me. Unfortunately, this has been my typical BMW experience throughout the entirety of the lease. My service advisors have been fired, quit, etc.. multiple times during the lease. The behavior is disgusting as is the way BMW has chosen to handle customers and present themselves. You would NEVER think this was a higher end company...maybe it's not anymore and that's an idea of the past. Who hangs up on someone?! An angry 12 year old maybe - not a professional adult that is there to provide customer service. I cannot wait to turn this lease in and be done with this company for good. After calling back to speak with a manager, I was not put in touch with one and told one would call me back. It had been 5 hours and this location has closed for the night. Clearly customer service is not a priority.

"Never ever ever!!! I had my X5 in at the end of November..." Never ever ever!!! I had my X5 in at the end of November for routine service. After having it for a week and 2 grand later, I got it back. No loaner. In addition to the routine tune up I was told I had a fuel injection issue. The dealership couldn't figure it out and had to go to BMW NA to find out how to fix it. I assume they got that right, the jury is still out. Here's the real issue. I figured while having the car in for service and having it for multiple days, they might think to check the brakes. WRONG! Within days of the service the front brakes began making a horrible grinding, crunching, squealing, head-turning, ear splitting noise. I called immediately and ended up leaving a voicemail message because they're closed on Mondays. I also tried to make an appointment for service online but that was over 3 weeks away. On Tuesday I was able to reach my service rep, after numerous calls. I was told that I could drop it off if I wanted to but basically they wouldn't look at it until the end of the week, more likely the week after. When I told the advisor it sounded as though the brakes were dangerous to drive, the advisor was not concerned. I asked if they could take a quick look and see if it would be okay to drive, The answer was NO!. No concern whatsoever. I asked if I could get a loaner. NO! This all seemed rather incredible for a car company that bills themselves as extremely concerned with safety. No matter how much I pressed they wouldn't agree to look at the car. I also have to say this is my third BMW and most likely after this it will be my last. Georgica Service had been recommended to me for a classic car I own so I called them and explained the issue. They said that sounds dangerous, bring it in, we'll take a look right away. The brakes were metal to metal, dangerous and needed to be replaced immediately. They were done by the end of the day. No more BMW, definitely NO MORE BMW Southampton.

Purchased a new car over the internet just prior to the pandemic and could net pick up the car for six weeks. The sales department was very understanding an assisted when I arranged for carrier transport. Car arrived in perfect condition. Paperwork was simple and quick. Would do it again. Price was fantastic.

I own several BMW’s including the new 2019 Competition BMW with that said I have been a loyal BMW customer for years. Competition BMW and Habberstad Have been my go to dealers for years. This time I needed a BMW for my daughter as it was her birthday and didn’t see anything that I was interested in at Competition so I contacted Southampton BMW. Scott answered the phone and said he didn’t know what they had was busy and needed to call me back. He contacted me about a loaner 440 they had and asked me to come down there to see the car and so they can see one of my M5’ s I was trading in. When I arrived Scott said that the car was not there it’s was given to someone Couple days ago who was getting their car serviced. This is after I drove 45min to get there. My wife and I were disappointed because we planned to give this to my daughter on her birthday. We then had him print out the profile of the car so we can wrap it up and give her that. This took place on a Thursday. Scott stated that he would have the Sat and possibly could have it prepped for pick up Sat but if not definitely Monday. I stated we worked on Monday Sat would be better. He said he would follow up with me Sat to let me know. I spoke with him on Friday he said they would have the car tomorrow but still not sure if it would be ready Sat but would call me in the morning for update. Sat came no call from Scott. I waited till late afternoon because if we were going out there we needed to know. I called into the dealer another salesmen said Scott wasn’t in he was at a funeral. How did he not know Friday Night he had a funeral Sat? Any way either way fine. I left him a message then spoke with finance manager. She stated the car was there but they needed to take it out of loaner status lol and prep car. Monday came no call from Scott. I waited again till late in the day. Called in again Scott said the car was not there. And he didn’t know when it was going to be there this is after he knew it was a gift and gave my daughter the profile as we discussed it with him and assured us he would have the car. I contacted the General Manager to see if he could leverage his influence to get the car back since Scott wasn’t able to. The General Manager apologized and said he would get the car back and his sales manager and Scott would call me that evening. Never received a call, next day no call either. I contacted the General Manager again he called back and said they should have called you and he will call them on there cell again. Next day both sales manager and Scott off again no call finally On Wed after no calls back I called in and spoke to another sales guy he said yes they have the car here. I call yet again to find out are they preparing the car. Still no call from Scott or sales manager. General Manager calls leaves message now saying looks like Sat. I leave Scott a message stating he has not called me back he is keeping me in the dark and it’s over a week. Scott still doesn’t call back. I then cal again finally get Scott in the Phone Friday and he stated the will be ready Sat 4pm because he is leaving at 5. This is now over a week 9 days for them to get a car and prep it. He then calls me Friday night on speaker phone and asks did we have a time set for Sat? I’m thinking are you kidding me. I said earlier the better he then stated 1 pm I said ok. Sat morning he emails be can you confirm you are no longer interested in this car we have other people interested. I ask him what triggered him to send this email and he states I didn’t get insurance binder and insurance companies are closed in Sat. This guys is out of his mind. I said no insurance companies are not closed on Sat. This is a guy in the car business I called the insurance company and sent him bins within 30 min. This is guy is the exact person who gives the used car salesman the name greasy loser. Have some pride in your work and develop integrity. No apology nothing worst experience

I have been a customer of this dealership for many years. On October 16, 2018 I received email from BMW of North America advertising the release of a new model X7 and preorders were now open. I proceeded to pay my $1,000 deposit and have chosen BMW of Southampton as my dealership of choice. Soon thereafter, I received email from the dealership, specifically Michael Ambrose who initiated working on this order. Due to many issues with their order website, unclear specification and what exactly will be available or what not, I decided to cancel my pre-order and wait for a normal production. I requested a refund as I was legally entitled. My cancellation was acknowledged and I was promised a refund. Refund never came in. After several attempts to resolve the issue, I contacted American Express (original payment method) and they provided a temporary credit pursuant on the outcome of the dispute with a merchant. Once BMW of Southampton received their dispute paperwork, the committed a fraud by producing a copy of check that they claimed was sent to me, further claiming that it was their alternative refund payment. American Express has accepted this proof and therefore I was again charged $1,000. This dealership essentially won the chargeback by fraudulent means. To this day the problem is not being settled and I am still out of $1,000. Thus, I assume the legal process is the only solution. The main point is however, this dealership (as stated by one of their employee) has many lawyers on their payroll and it is their practice to litigate rather than honor their obligation especially that most people do not really care about such small amounts in this enclave of rich and famous. So, it seems that you need to be very careful in dealings with these group of people.

My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!

I purchased a Mini Cooper from this dealership and had an excellent time with the sales department - they are very pleasant and easy to deal with - everything you would expect from the Mini brand. The problem with this dealer is any support or assistance you receive after purchase. I have polled friends who have had the same experience. I suspect much of the poor service experience comes because you are merged in with BMW customers next door, and it basically appears that once positioned against a BMW driver, as a Mini driver, they can't be bothered to provide any level of customer support. What really burns is their continued push of how much they "care" about your experience - asking you to rate them well, and asking for your feedback if you had anything less than a stellar experience. I've had multiple bad experiences (waiting for hours with no help, lack of parts, poor communication, bad attitudes, etc) and have told them I wasn't happy and never heard back from them despite their assurances that they wanted to hear about any bad experiences anyone may have had. Basically, I love the car and wouldn't question buying a mini again, but no way I would EVER purchase a car from this dealer again - it's really sad.

My wife and I bought two cars from BMW/MINI of Southampton. Our initional experience with walking into BMW of Southampton was of a total customer service experience from the salespeople to the management. Everyone took the time to assure us of our trade value and accommodating our needs for an X5 that I was in the market to lease. With some negotiation on both sides we were able to come to an amicable agreement that we were very happy with. During our time there my wife spoke with another lady who is a customer of the dealership who was awaiting the completion of a routine service of her MINI convertible and because it wasn't this woman's first MINI she was overjoyed about the car. On her recommendation we walked over to the showroom where we found a whole new car buying experience. It was fun, the environment was exciting and I never was more comfortable in buying a car before in my life. We had knowledgable staff and lots of laughs and even played a game of pool. I got to say we found a dealership that is just totaly awesome and it feels good when they remember your name when you come back to visit for first service visit. I just sorry I didn't write this review earlier but the memory is one I'll never forget!

I was treated like a second class citizen. The salesperson left after the test drive for over 15 minutes and when I tracked him down, he stated he had other customers that were picking up their cars and did not have the time. I asked if business was that good that he didn't need my money. I traveled over 2 hours to test drive the car which was being used by the manager. The car was dirty inside and out. The salesperson seemed bothered when asking him for a price on my trade-in and he didn't even know the price of the car that was advertised. I made him an offer for the car and he stated that he wouldn't even present that to the manager, even though he asked for my name and number he also stated, don't expect a call. I have purchased many BMW's and Mercedes in my lifetime and have never been treated so poorly. I would not recommend this dealership to anyone. Horrible customer service. I am also going to send a letter to BMW's headquarters to register a complaint against this dealership and the way they treat their customers.

Best experiance Ive ever had buying a car. Best prices around by far.