Hoffman Nissan

Hoffman Nissan

46 Albany Turnpike, West Simsbury, CT 06092

New 888-364-5906
Used 888-222-7604
Service 888-607-7842

Driven By Trust

Average Ratings

4.5 out of 5.0
21 out of 24 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 24 reviews

Featured Review

5.0 out of 5.0

Great Service, Great People !

by from Waterbury, Ct |

I went to Hoffman Nissan and had a great experience. I was treated with respect and my representative was very friendly and fair. They took my trade in and gave me a great deal on a certified used car. They even fixed a dent for me before I bought it. Overall great experience definitely will be returning for any future purchases.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Pretty Upset!

by from Wolcott, CT |

Purchased a used truck from them and I have a bad rattle in the sunroof. Was told to bring it up there to get it serviced under the warranty but after the 40 min. drive I get a call that I will have to pay and bring it to one of there other dealerships! Not good customer service here people! Take the money and run somewhere else!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Hoffman Nissan responded to this review

June 20, 2014

Dear Upset Buyer, We sincerely apologize for the frustration you had during your recent visit. Our General Manager, Billy Genereux, wants you to be assured that we will take care of this repair issue for you. There was a lack of communication about this and we sincerely apologize. We stand behind our product and service and want you to know we are on top of this. You will be receiving a call from Mr. Genereux right away.


5.0 out of 5.0

Mark K... Great Follow through!

by from Queens, NY |

Just picked up a Murano Crosscabriolet through an E-bay ad for my wife. Initially spoke to Billy (Sales Manager) settled on price and was then handed over to Mark K. Mark was a pleasure to work with. He communicated well, kept me up to date and made the process easy. I drove two hours up from Queens, NY, got some lunch, and headed back home. Definitely would buy from them again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hoffman Nissan responded to this review

July 9, 2014

Hello EMF, We sincerely appreciate that you chose Hoffman Nissan despite living two hours away from our dealership. We trust your wife is loving her Murano! Thank you for your feedback regarding your experience of working with Billy and Mark through the purchase process. Any time we can assist in the future just let us know. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


5.0 out of 5.0

A dream of a car buying experience

by from Avon, CT |

My title says it all! It could not have been easier. Mark Kline provided not only myself, but my parents as well a TRUELY EXCEPTIONAL car buying experience. This was my first lease and I could not have asked for a better experience. The service was A+, fast, friendly, selfless and truely focused on the customer. Based on this 1 time soley, I would be a return customer for life. Hopefully down the road they can get me into a much sportier Nissan!! Thank you Mark, Kirk and the gentlemen that helped us with the quoting process. You all were superb. 20 stars * * * * * * * * * * * * * * * * * * * *

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Hoffman Nissan responded to this review

May 7, 2014

Hi MRJ, Thank you very much for choosing Hoffman Nissan! We are so pleased to hear you had an exceptional experience when you came in to meet with Mark and Kirk. We will be sure to continue to provide outstanding service to you when you bring your vehicle in for service as well. Please feel free to reach out to us any time if you have any questions about your lease as this is your first time leasing. We are here for you! Thanks again for choosing Hoffman! Kind regards, Susan Lane, Reputation Management, Hoffman Auto Group.


5.0 out of 5.0

Worth the trip.

by from Webster Massachusetts |

I drove ninety minutes to see a specific car here. The salesperson, Adeno, was polite, efficient, and got me all the information I needed in a timely manner. What struck me was that they practiced NONE of the usual dealer tactics. I haven't bought a car yet, but felt these guys deserved a good review.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Good image, performance at or below average.

by from simsbury, CT |

Hoffman should have tires in stock for the vehicles they sell. I am sure image is very important to Hoffman but for us consumers, or at least me, performance as a dealer is more important. Town fair tire was able to solve my problem in a 2 minute phone call all the while waiting for a return call from Hoffman service about finding a new tire for my new car with 2600 miles on it that I bought from them. I had to call Hoffman back to tell them I am all set because I did not want them to "order" a tire for nothing. Now I do not expect anybody to bend over backwards for me. But I do expect the dealer who wants my business to be able to service my car with a well stocked parts dept. Having a PAIR of tires of the sizes and brand of tire on the cars they sell only seems like common sense to me. I really do not think I will be returning to Hoffman for service or sales even though they are in my backyard. I think a new management team should be an option. Your facilities are beautiful.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Marlborough, CT |

I had a great experience here! They were kind, helpful and went above and beyond for me. I am very happy with my purchase and would recommend this dealership to anyone.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Dealership!

by from Avon, CT |

My experience with Hoffman was nothing but great. Paulette and Justin went above and beyond for my purchase of an Altima! They brought the car to my place of work for a second test drive. They repaired all cosmetic issues on the car before I took it home at no extra cost to me. They also brought the car to me once the repairs were finished. Everyone was readily available for any questions I had and I was left with a great buying experience. Thanks Hoffman!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Stay Away

by from Canton, Ct |

Lied to, cheated and put off. They let me drive for 10 days unregistered and uninsured. Then they laughed about it. Refused to deliver what was advertised and what was promised until I spent hours raising a stink. Checked my aftermarket Warranty that I paid the dealer for and the warranty company told me the policy had been suspended due to non payment. On further investigation, it turned out that they signed me up for a far lesser policy than I had been sold. The dealer once pressed resolved that situation as well. Repeated calls to upper management were never returned. Today while at coffee I ran into someone that was just going through the exact same crap. To date 2 months after purchase I still have not received what was promised. I would strongly recommend that you pass on Hoffman and find a more honest dealer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience from beginning to end

by from East Granby, CT |

Found a 2012 Murano on the lot that had a fairly loaded package with features I might not have added if they weren't already present. Hoffman Nissan gave me a great trade-in on a Honda Odyssey and a wonderful discount to make room for their new 2013 models. The staff was courteous and very well informed about their product and gave me as much time as I wanted to test drive the product (which I did twice). They even offered to let me take the car overnight if I wanted to really try it out.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly service

by from Avon,CT |

I was impressed with the friendly (low key) service and atmosphere and the fact that Paul went out of his way to make sure I left happy. Everything was explained thoroughly and was accomplished in a timely fashion.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Hoffman Nissan responded to this review

January 2, 2013

Sharak, thanks for reviewing us! Your feedback is of the utmost importance in helping us improve our customer's experience. Drive Safe -- Randi Haney, Public Relations Manager, Hoffman Auto Group


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