Bergstrom Imports of Oshkosh

Bergstrom Imports of Oshkosh

3245 S Washburn St, Oshkosh, WI 54904

New 877-468-2919
Used 877-685-1374
Service 888-481-3369

Where you get a great deal more!

Average Ratings

4.9 out of 5.0
568 out of 574 people recommended this dealer.
Customer Service
Buying Process
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  1-10 of 576 reviews

Featured Review

5.0 out of 5.0

Very Helpful!

by from Oshkosh, WI |

Salesperson met us at the door and was helpful and informative without pressuring us. He was knowledgeable about the vehicle and took the time to make sure we knew how to use all of the features.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Legacy Drives like a dream.

by from Gladstone, MI |

Gail Dix was very informative A great help with setting up all the horns and whistles on the new Legacy

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Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Very Disappointed. Literally... A Waste Of Time.

by from Wausau,WI |

To start off when we tried calling the 1-877 # to inquire about a used car we seen on their website; it takes at least 3 tries to get through. Finally we talked to "Ma" and inquired about a car that was listed as "Coming Soon". She had to talk to her "Inventory Manager" and would call us back. She called us back to let us know that this car just came in and they still had to look it over and get the details on it yet. She said she would call us back within the next day or two. A week passed and we never heard back from her. Later we seen the car and it's info. listed so we decided to make the 2 hour drive to go see it but first we called to make sure it was still available. Again, after 3 tries of getting through w/ the 1-877 #, we talked to "Je" who put us on hold to check w/ her "Inventory Manager". "Je" returned to tell us that they had a big sale going and they were really busy but the car was still available and that we should call her when we got there. We said we were leaving now and would be there in 2 hours. (This was Wednesday, March 18th.) We got there 3:00 and called "Je". She told us that she would have "Jo" meet us in the parking lot. Salesmen walked by us for 25 minutes and no one stopped to ask if we needed help. While standing out in the parking lot we seen 1 car drive through during their "busy sale time". "Jo" never showed up so we went into the building to see if we could find someone to help us find "Jo". As we walked in the building we notice salesman everywhere but not a single customer. Some salesmen were busy visiting in groups, while others were busy eating the complimentary popcorn and cookies. One salesman told us to have a seat while he looked for "Jo". After we sat there for 15 min. a different salesman came to us to tell us "Jo" was not there today; he had the day off. We then explained to this salesman that we were here to see this particular car. He told us that car sold days ago and someone else had stopped earlier that day to see that car also but they no longer had it. We then expressed our frustration because we had just drove 2 hours and even called before we left to make sure it was here. (Remember....they even checked with the "Inventory Manager") He offered us different vehicles but we politely declined because we were looking for this specific model. His reply was "Sorry....would you like a cookie?" Then to top it all off....after our 2 hour drive home. We walk in the door only to find a message on our answering machine. It was "Ma" getting back to us with the details on that car we were inquiring about.... During our ride home I tried calling the 1-877# to express my disappointment of this whole situation......you guessed it I couldn't get through. So, I decided this would be the best way to let them know about our experience with Bergstrom Imports of Oshkosh. Suggestions for Bergstrom Imports of Oshkosh on Washburn Street: 1.) Don't list a vehicle until it has been looked over and you have all the details on it. 2.) Check into your 1-877 used car line...it is not working properly. 3.) Improve your "Inventory Manager" system...it is not working properly. 4.) Enforce Superior Customer Service, it should be #1.

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Customer Service
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Not Applicable
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Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service

by from Oshkosh, WI |

Repairs were diagnosed and completed correctly. Very much appreciated. In addition, we are most impressed with the service on our immediate return for a sensor lit on dash. When told we need to do our school pick up, people literally ran while working on the car. That demonstrated company standards with actions-speaking volumes above their usual polite words. Very much appreciated.

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Customer Service
Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Impressed with salesperson

by from Appleton, Wi |

Damone was AWESOME! He was recommended by my husbands friend who works at your Victory Lane location for those wanting To buy Subaru. He had a passion for the brand and I felt he cared. He wasn't high pressure.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Perfectly Professional

by from Oshkosh, WI |

Always friendy and perfectly professional service. Love getting a car wash too. I get the same level of service with every visit.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

excellent service and nice facilities

by from Oshkosh, Wisc |

people gave the time we needed with good explanations and time with the new car showing the various systems. If there was a question about a point, someone else was consulted.

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Why Would You Go Anywhere Else?

by from West Bend, WI |

We love working with Kevin Cunningham. This was the 9th car our family bought from him! He is really good at what he does; he works to find what we're looking for, knows just what we need and want, and has a great personality that is just enjoyable to work with. Everyone there who we've dealt with, from phone reception to service has been outstanding. Hope I never have to buy a car anywhere else!

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

A GREAT Business

by from Fond du Lac, WI |

Excellent service, excellent staff to work on and service my vehicle. Very friendly and inviting waiting area. Prompt attention by all associates. Bergstrom Honda has my highest regard . Thank you everyone.

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Customer Service
Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

friendly employees, clean, great service

by from De Pere, WI |

I did business with Mark Bielfuss last year in the purchase of a Highlander. I was so pleased that when I was looking for a Lexus I immediately called Mark and he found exactly what I wanted. Love the car and doing business with Bergstrom.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service

by from Oshkosh, WI |

Tim & Tony are excellent employees in the service department. Somehow my vehicle got pushed back in the service line up, but I had time to wait and was given a complimentary oil change and batteries for key fobs. Was certainly not expecting that and was very pleasantly surprised. Bergstrom in Oshkosh is a very pleasant facility and exceptional staff!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 576 reviews)