Capitol Mazda

Capitol Mazda

980 Capitol Expressway Auto Mall, San Jose, CA 95136

New 877-267-6096
Used 888-264-0565
Service 888-249-2807

DGDG.com - Be Happy!

Average Ratings

4.0 out of 5.0
13 out of 15 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 15 reviews

Featured Review

5.0 out of 5.0

Extremely Satisfied!

by from Fresno Ca. |

Found a Chevy SSR at a Great Price. I tried to bargain a little but they wouldnt budge. I am still 100% pleased with everything. It was such a great deal that I drove 3 hours to the Dealers in San Jose.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

4.0 out of 5.0

Could not make a deal, but good service!

by from Bakersfield, CA |

We could not close a deal, but their customer service is of high standards.Not much room for price negotiations on car that I was looking for and was advertised on internet.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Easy to schedule appointment on the website

by from San Jose |

Took my car in for the recall. Was very easy to make an appointment on the website. Will be back.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good service department

by from San Jose |

Service is really fast here. Only wish the waiting room was bigger.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Mazda driver

by from San Jose |

The service was quick .the price was fair. I also like the promotion they email to me

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Friendly service department

by from San Jose, Ca |

Friendly and helpful service department. Bring my Mazda here for service

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

good service department

by from san jose, CA |

here for an oil change, got me in pretty easy, good service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Capitol Mazda is great

by from San Jose, CA |

I've bought two mazdas from them and never had a problem with the service department. Helps that they're right down the road too. I'd recommend them.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy with Capitol Mazda service

by from san jose ca |

I actually haven't bought a car here- YET, but as I waited for my 2003 Mazda3 to be serviced, I had a chance to look at the new models on the showroom floor. It's been 11 years, it may be time for a new car! I spoke with one of the salesmen and we some calculating on what they'd give me as a trade in. I'm not ready to buy just yet, but I'm seriously considering it. I've always had a good experience with their service department, so it may be time to give the sales department a try! Always friendly and fast, with fair estimates.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

Good deal, had a lot of waiting though

by from Santa Clara |

I reached there by 11.30 and in two hours I found a car in my budget. I had to wait from 1.45 to 4.30 just to meet the finance advisor. meanwhile at around 2.45 pm when I was tired of waiting I asked them whether it would be better for me to have lunch and come, they told that the meeting might happen anytime now. fortunately I went out and had my lunch .The waiting continued even after my lunch. Last year I had purchased a high end car from another dealer where I had to wait only for an hour. The positive thing was the sales rep who was interacting with us was very friendly. I also had to mail and call couple of times to get a second key for the car and a service appointment was not booked even after I had emailed the person 2 days in advance and no reply or callback was made to let me know that appointments were not available on the day I had planned to come in.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Third Mazda from Capitol Mazda and Still Happy

by from San Jose, CA |

I love Mazdas. I will keep buying from Capitol Mazda, because they treat me well.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 15 reviews)