Flow Lexus of Greensboro

825 Norwalk St, Greensboro, NC 27407

Average Ratings

4.6 out of 5.0
13 out of 14 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 14 reviews
1.0 out of 5.0

On-Site Sales Very Poor.

by from Greensboro, NC |

Friend and I went to the showroom on Saturday. I'm a current Lexus owner, but we were in my friend's 3-year old Subaru. It was Saturday, and I was not in a suit. No fewer than four different sales guys looked at us, made eye contact, and then walked in the other direction. They had no apparent interest in talking to us, even though we stood in the showroom for more than ten minutes. There were three other groups of people on the lot looking at cars, and *none* had sales folks with them. The lot was pretty empty of inventory - I guess they made their monthly quota and couldn't be bothered to sell another car. I went to the BMW dealership, had a GREAT experience, and am ordering a new X5. We were treated great at Crown, greeted, showed the cars we wanted, given an extended test drive, and treated well. Flow Lexus failed completely.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

No Need to buy from anyone else!!

by from Greensboro, NC |

Why buy from anyone else? Brock is friendly and knowledgeable and always has the customer's best interest at heart. His Youtube channel is also helpful and is full of great tips on how to get the most out of your vehicle.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best car buying experience EVER!

by from Greensboro, NC |

I want to start off by saying I personally lead a team of 30 sales reps and conduct the sales training for 300 in North Carolina. Over the years in my profession, I've met a ton of salespeople from all sorts of different industries, but never anyone like Brock Frady. Six months ago I couldn't have picked Brock out of a lineup, but I was fortunate enough that he was the one who greeted my when I visited the dealership to test drive a new ES and a new GS. The car buying experience was fun, and while it always takes a while, we were never left sitting in a room for hours or treated like a number. That proved to be true even 5 months later as I write this. Brock has been in contact with me several times since my purchase and even when my wife and I were trying to figure out how to change the clock on our cars for daylight savings time last week, a youtube video from Brock popped up in my email not 5 minutes later. He stays engaged with his customers through social media and genuinely cares about people. Impressive is an understatement. See for yourself. I've never seen anyone with this level of talent and optimism in the car business, or any business for that matter. I will be buying all of my cars from him from now on.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Sales person

by from Elon NC |

Wow!! Thank you Brock Frady for spending so much time with me and making me feel like I was important.You are an amazing asset to the sales team at Lexus.Just want you to know how much I appreciate you.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Flow Lexus of Greensboro responded to this review

March 18, 2014

Thanks Sandy! I look forward to helping you anytime! Brock Frady


4.0 out of 5.0

Questions/Answers on listed vehicle

by from Reston, VA |

I inquired about a specific used car they had - they responded quickly and provided answers to all my questions. Unfortunately I took 1 1/2 days to get back to them and the car was sold - My Bad not them.

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Customer Service
Not Applicable
Buying Process
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Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Brock Frady - excellent

by from Charlotte |

Brock Frady is excellent to work with. I have been a customer of Brocks for over ten years. He is very knowledgeable and very responsive to all my questions, nothing is unimportant. Have purchased several cars from Brock and look forward to getting the next one from him also. He always goes the extra mile.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Flow Lexus of Greensboro responded to this review

March 18, 2014

Terry, Thank you for the kind words! I can't tell you how appreciative I am for your business and friendship. I look forward to helping you for many years! Brock Frady 336-345-8463


5.0 out of 5.0

Great buying experience

by from Greensboro, NC |

Brock Frady is an excellent sales rep! Very knowledgeable, professional, and easy to deal with. Thanks for a great experience. I love my GS!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Flow Lexus of Greensboro responded to this review

March 18, 2014

Tom, You're the best! That new GS350 is simply AMAZING too! Be sure to say hello when you are in for service. Brock Frady 336-345-8463


5.0 out of 5.0

My opinion of Flo Lexus

by from Danville VA |

I had an excellent time while dealing with Flo Lexus of Greensboro NC. Brock Frady answered our questions and spent time showing us the features and colors of used and new Lexus. I was treated with respect and not pressured. I would strongly recommend Brock Frady to assist anyone looking for a Lexus.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Flow Lexus of Greensboro responded to this review

September 12, 2013

JP, Thank you for the kind words. I am available anytime you have questions about your beautiful car! Thanks again! Brock Frady Flow Lexus of Greensboro 336-345-8463


5.0 out of 5.0

Enjoyable first buying experience

by from Greensboro, NC |

I just bought my first Lexus and could not be happier. I had the pleasure of working with Brock Frady who made the purchase professional and enjoyable. He listened to what I wanted and took the time to find the right fit for me. His follow up after the sale was outstanding...making sure I was satisfied. I will not hesitate to call him again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Flow Lexus of Greensboro responded to this review

September 12, 2013

David, I am truly grateful for your business relationship and friendship. I now have the pleasure of sipping coffee with you while you are in for service. I look forward to helping you and your family for years to come! -Brock Frady


5.0 out of 5.0

Brock Frady - Great People can also be Salesmen

by from Greensboro, NC |

My experience at Flow Lexus was exactly what a buyer would hope for when purchasing a car. As the title states, Brock Frady helped me every step of the way to ensure I found the vehicle to fit my needs. His service was extremely professional, he returns phone calls promptly, and calls anytime there is an update on the purchase. Somehow some way, he made the car buying process the most enjoyable time I?ve ever had at a car dealership and he is by the far the most genuine person to work as a salesman at any dealership I?ve ever been to. I give my highest recommendation to Brock Frady and Flow Lexus of Greensboro.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Flow Lexus of Greensboro responded to this review

September 12, 2013

JLA, If I could leave a review for a customer then I would simply "cut and paste" the words you typed! Thank you for the sincere words. Please stop by my office when you return for those FREE carwashes :) -Brock Frady


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