Friendly Ford Lincoln

Friendly Ford Lincoln

2800 N Telegraph Rd, Monroe, MI 48162

New 888-847-8069
Used 888-893-8709
Service 866-974-4538

It's Not Just A Name - It's A Way of Doing Business

Average Ratings

4.8 out of 5.0
265 out of 269 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 269 reviews

Featured Review

5.0 out of 5.0

Friendly Ford lives up to it's name and beyond

by from Wixom, Mi. |

July of 2011: I found Friendly Ford was selling a vehicle I had been looking for though Cars.com. I spoke to (Rob Walker) who assisted me in checking out the car. This was an amazing find. It turned out there were several other customers coming down to look at the car. Rob made note of a few minor items of concern that would be fixed. I made a deposit to hold the car, ($100 per day). I took delivery of this used car a few days later. A problem with the engine developed within a 10 miles of the dealership. Friendly Ford retrieved the car, ordered the needed parts and made the necessary repairs at no charge to me. A full refund was also offered. They stood behind this deal as honorable and as honestly as I could ever ask for. A 45 day 1500 mile 50/50 warranty was also give to me for piece of mind. Friendly Ford and Rob Walker were a delight to work with. Although I had to make several 75 round trips to finish the deal, I was my choice to buy this car so far from home. I felt that this cost was minor compared to the effort Friendly Ford had to go though to make this transaction right and a customer satisfied. I highly recommend Friendly Ford and my salesman Mr. Rob Walker to anyone looking for a New or Used car. You will be treated like a friend. Alan R. Wixom, Mi.

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Customer Service
Buying Process
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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

I don't know what this is? Title of what?

by from Monroe, MI |

I purchased 2015 Fusion SE. The service was excellent and Michael was an awesome sales person. The only complaint I had was that I felt a little pressured by the gentlemen that assisted me in the final signing of papers. He was pressuring me to purchase additional coverage and warranties that I really didn't want.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Newport, Mi |

I was pleased with the speed and quality of the service. I will certainly return to Friendly in the future.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

excellent on all levels

by from Carleton, Michigan |

I purchased a 2015 Lincoln MKZ. I had a very helpful on pushy salesperson Dave very knowledgeable and bought the car the day after I looked at it. very good incentives 0% financing closed the deal

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Review Friendly Ford.

by from Monroe, Mich |

Dave Perry is always helpful as is Dan Ortiz in the Service Deptmeant.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

My new 50th year Mustang GT

by from Monroe, MI |

This is my 4th vehicle from Friendly Ford/Lincoln. Awesome dealership!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service

by from Monroe, MI |

Recently I was in an accident. The Friendly Ford body shop took good care of my 2013 Ford Edge and brought it back to me good as new.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Betty

by from Monroe, MI |

It took getting my salesman, service manager to get problem corrected. 3 trips Not sure if problem is fixed yet

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Long Time Ford Retiree

by from Monroe, MI |

Service was excellent and FAST!! Was back on the road in less than 1 hour...

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

V ery good customer service

by from Belleville, MI |

I leased a 2014 Escape from your dealership and I am very satisfied with the vehicle, although after I washed it myself for the first time I did find some sort of adhesive on the driver's side door, as though a sign had been on it and that still shows when it is wet. Otherwise, it is a very nice vehicle. I don't have 5,000 miles on it yet. I drive almost everyday locally but not far. I would recommend the Escape to anyone.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

service

by from Monroe, Michigan |

everything went very well, good service, very helpful people what more can you say.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 269 reviews)