Grote Automotive

Grote Automotive

1630 N Coliseum Blvd, Fort Wayne, IN 46805

Used 866-918-9731

For The People!

Average Ratings

4.3 out of 5.0
15 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 18 reviews

Featured Review

5.0 out of 5.0

Awesome staff, awesome cars, awesome service

by from Fort Wayne, IN |

I contacted Grote to check into purchasing my next vehicle. From the time I called and walked out of the door everyone was super nice. Tanya reassured me all of their salesmen are great to work with. I appreciated the reassurance and friendly smile. I got the opportunity to work with Josh. He was super friendly and made the experience a pleasant one. He took the time to find out what I wanted and how he could best fit my needs. I can't wait to go back and pick up my car and for all future vehicle needs Grote will be the place I go and send all interested buyers I know! Thanks to all of the staff at Grote Automotive.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Unsatisfied Customer

by from Fort Wayne, Indiana |

They started off lying right off the bat. Called and spoke with Brenda, asked if they could even help me before driving all the way out there. I explained I had no credit, no cosigner, very little down payment. Brenda stated that was not a problem they could help me. So I drive all the way out there for them to tell me they could not help me. What a waste of time and Brenda lied about ever talking to me. I guess I made the whole thing up just so I could waste my time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very pleased customer

by from Monroeville, IN |

I purchased my vehicle in May it was time for its oil change. I had some other questions besides this needing done. They got me in for my oil change very quickly and answered all of my other questions. They were very friendly and polite. I will not hesitate to take my vehicle back there again

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Customer Service
Buying Process
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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience, great service. Thanks Lenn!

by from Fort Wayne, IN |

I had a great experience with them! Not only did Lenn get us the type of vehicle desired, but he also helped us to get the payments we wanted! The two year warranty is amazing, and they did not waste any time when it came to signing the papers. It all went so very smoothly and we are just so happy with our purchase! You guys were awesome, and we WILL come to you next time we need another vehicle!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Their after sales support is excellent.

by from FORT WAYNE, IN |

Their after sales support is excellent. They have a very strong support team and their service never fails.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service and great staff! I enjoyed my experi

by from FORT WAYNE, IN |

Great Service and great staff! I enjoyed my experience here. Thank you Grote Automotive

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Customer Service
Buying Process
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Grote Automotive is wonderful in my book

by from FORT WAYNE, IN |

I had made an appointment for today at 8am (5/8/2013) to have the front sway bar links replaced because of the noise while driving with the mechanic (Lee Gillingham) on 4/11/2013 when we had the oil changed. I arrived at 7:54am this morning and was taken care of as soon as I walked in. I got up late this morning and was not able to have breakfast before leaving home. I asked the service Manager if there was a car that I could use to drive down to the Lakeside Café on Coliseum Blvd just a short distance away since I had to eat and then take my diabetic medicine. Mr. Corwin said that Robin could take me down and drop me off to eat and I could call back and she would pick me up. It was about 9:02am when I called, and Robin answered and said she would be down in five minutes. God bless,,,she was! Grote Automotive is wonderful in my book, and my wife and I tell others about this business, to the people of Fort Wayne.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Nice experience

by from Fort Wayne, Indiana |

I went there just to see what they had and see what I could get approved for. Wasn't planning on bringing home a car. But Josh showed me a car that I couldn't pass up ( a lot less miles than I was expecting for a fair price). Needless to say, I brought the car home. :) Josh and Kim were extremely nice and answered any question that I asked them. Thank you!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Fort wayne In |

Tanya was the first face I seen when I walked into Grote. She greeted me with a smile followed by her name. In my book first impressions are critical. A warm smile or even a simple hello go along way when someone is in an unfamiliar place. Tanya nailed it, she even offered me coffee and stated she made it and it was rather good. But long story short being greeted properly helped. Thanks Tanya and keep smiling.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

NEW CAR

by from Fort Wayne In |

Marc was the second greeting I received when I walked into Grote. He asked me how was my day going? Which means he wanted to know how my day was progressing before I walked into Grote. That was a good first impression which goes along way. Marc didn't try and sell me something when I walked in. He asked what I needed and how could Grote be of service to me. That's cool beans in my book. Had a great experience and DROVE AWAY REFRESHED

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Just what we wanted at a great price

by from Fort Wayne, IN |

We were treated kindly and with respect and honesty. We were clear about what we wanted, and no one tried to talk us into a more expensive vehicle, as had happened elsewhere. Grote honored their internet price, which was $500 less than quoted on the lot, identified potential problems with our vehicle and repaired them. They continued with follow up at no cost to us when we noticed a warning light shortly after purchase. We were very pleased with the whole process, particularly after being treated rudely at another dealership.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 18 reviews)