Nalley Nissan

Nalley Nissan

1625 Church St, Decatur, GA 30033

New 855-314-2177
Used 855-314-2177
Service 855-398-3554

It Has To Be Nalley Nissan!

Average Ratings

4.2 out of 5.0
48 out of 58 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    31-40 of 58 reviews
5.0 out of 5.0

Great Service

by from Decatur, Ga |

I love getting my car serviced at Nalley Nissan in Decatur. I have only dealt with Brandon and he is a great representation for the company. He remembers me when I come in and always make me feel welcome. I never have to wait to long for my car and if it is a hold up then he keeps me updated on the progress.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Nalley Nissan responded to this review

March 4, 2013

I am so happy that Brandon and the rest of the Nalley Nissan Service Team have made your experiences at our dealership great. If you have any questions or concerns about your vehicle, don't hesitate to give us a call 404-994-5419. Thank you so much for your feedback and for choosing Nalley Nissan! Best regards, Chris Seminaro, General Manager, Nalley Nissan


4.0 out of 5.0

Great Job

by from Stone Mountain |

Have a good time getting the sales done. Salesperson was very thorough in the process of setting everything up

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Nalley Nissan responded to this review

February 19, 2013

Tom, I am happy to hear you enjoyed your experience with us. Thank you for your feedback and welcome to the Nalley Nissan family. We look forward to your future visits. Best, Chris Seminaro, General Manager Nalley Nissan


5.0 out of 5.0

SUPERIOR SERVICE!!!!!

by from Eclectic, Al |

I Searched far and wide to find a certified pre-owned fully loaded black on black Maxima with a sport package. I really did not want to travel 233 miles to purchase a car. After talking to Robbie at Nalley Nisssan in Decatur Ga, I decided to drive up on a Saturday because the deal and customer service made it worth my while. Robbie provided just what i was looking for and i was suprised to find that the car was in better condition than i exspected. The process was fast and efficient and i could not be more pleased with my buying experience. In addition my plan was to pay for the car with a loan through my local credit union. Robbie introduced me to Alex, the finance director, who saved me even more money on the loan! Thanks guys for making this the best buying experience i've ever had. True professionals!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very genuine salesman

by from Athens, ga |

Solomon Abumere was a very nice and polite salesman... Ask for him...Great representation of the dealership

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Routine maintenance

by from Decatur, GA |

Fast, friendly, efficient service. What else can you ask for?

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

No more Nissan!

by from Atlanta, GA |

I am a foreign scientist and was living in the US for only around 2 months when I bought a Nissan Versa from Nalley Nissan, Decatur. The salesman promised me that it was a pre-owned certified car (meaning it was in excellent condition). The salesman promised to clean the interior of the car (for a pre-existing odor) and to fix the dings and scratches (on the exterior) which were the only reported issues. After a test drive he made me put down the entire payment for the car. Once I made the entire payment, the salesman told me that an engineer would check the car. This surprised me, as they had already promised the car was in good condition. The car was pre-certified. And so I waited that day for over 6 hours at the dealership, following which the salesman came and told me that the car was not going to be ready that day. I was told to come in the following day. This was quite unsettling to me. The following day, I called up the salesman to check if the car was ready for pick up. At this time, he informed me that the car had emissions trouble, and that this would take one week to fix. I was shocked. He was not even apologetic and furthermore was unwilling to even give me a loaner car. Finally a week after payment, I received my car. To my dismay the troubles with this car continued for a very long time. Just to list a few of the very many issues that I had. Within the first one month of owning the car, the bad odor inside was still strong, the dings and scratches were not fixed; the car had now transmission trouble as well. Each time I took the car to the dealership they were unable to fix these issues or only fixed them temporarily. Soon the car door handles began to malfunction and there was ignition trouble. In the three months that I owned the car, it was in the car shop for over 29 days for repair. I emailed the dealership for help however no one contacted me back. So I contacted Nissan North America. They said they did not deal with any Nissan sed carrelated issues. I was confused and frustrated with their treatment of me. Finally I called the dealership again and explained my situation. They told me over the phone that they would change my car. However, when I got to the dealership, they forced me into a rade-in and this meant that I had to pay even more money for a second car. To my utter shock, the second car was a down grade from my first it had no remote key access and had manual window control, and barely any features I was hoping to get for the amount of money I spent that too for a second hand car. All in all, I was absolutely mistreated by Nissan, and have been shocked by the quality of their cars and their service. Furthermore as a foreign national, I was taken advantage of because of my situation. I sincerely hope this does not EVER happen to any other person who wishes to purchase a car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Nalley Nissan of Decatur Used Car Experience

by from Atlanta, GA |

Ohh yea the Volvo broke down four months later with the engine completely gone. Beware of Nally Nissan of Decatur!!!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Nalley Nissan responded to this review

November 17, 2012

We are very sorry to hear about your experience. Please contact me directly at Kpeek@nalleycars.com so we can discuss your concerns.


5.0 out of 5.0

Great Location! Love Brandon (Svc. Associate)

by from Stone Mountain, Ga |

You don't get forgotten about when you are waiting for your vehicle to be serviced. Clean facility, Wi-Fi, pleasant staff.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Nalley Nissan responded to this review

November 17, 2012

Thank you for your feedback and your loyalty!


5.0 out of 5.0

great service

by from atlanta, ga |

I initially contacted Nalley to find a car that my credit union car finder guy couldn't. they not only found the car within 24hours but beat the deal I had with my credit union

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Nalley Nissan responded to this review

November 17, 2012

Thank you for your feedback and welcome to the Nalley family!


5.0 out of 5.0

Service

by from Tucker, GA |

Kennard Cortez was excellent as service advisor. Friendly, gave good explanations for services provided, very efficient manner.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(31-40 of 58 reviews)