Tustin Buick GMC

(3.0) 2 Reviews

1 Auto Center Dr, Tustin, CA 92782

Used 714-918-7470

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
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1-2 of 2 reviews
1.0 out of 5.0

Classic Bait and Switch Techniques (Must Read!)

by from Corona, CA |

My wife and I had been looking at Acadias to upgrade to a third row crossover to accomodate our expanding family. We were only considering used/certified in a very specific price range. On Saturday, April 12, 2014 I found what looked like a perfect match online at Tustin Buick GMC. I emailed the internet sales department about my interest. The following day, Sunday, April 13, 2014 I recieved a voicemail and an email from Ed Hanlon letting me know to contact him to set up a time to come see the vehicle that day. In fact, the subject line of the email sent at 10:14 a.m. stated, "It's Available!! Your Car Is Here." Furthermore, in the body of the email was the statement, "The vehicle you are interested in is still available. What is the best time for you to see and test-drive this vehicle today?" (if anyone is interested in seeing this email, I'd be happy to share it.) I even called Ed and spoke with him at approximately 10:50 a.m. to ask about his availability that day and to let him know we'd be coming by in the late afternoon. He confirmed that he would be there and could show us the vehicle. Accordingly, we stopped by the dealership (driving all the way from Corona to Tustin) in the late afternoon. After asking around, Ed finally came ambling out. He told me that he was tired and had to leave soon but he handed me off to one of his "best guys" Marcus. They both proceeded to tell me that, unfortunately, the care I was interested in was sold the night before (April 12th). I was dumbfounded. Marcus committed to looking for something similar on the lot, but it quickly became clear there was nothing in my price range that matched the description of the vehicle I'd had original interest in. Of course, that did not stop Marcus from pouring on the heavy sales tactics to try to get me into something else. He actually inferred that I was ignorant for not wanting to consider a lease. He said something to the effect of: well, I'm not saying you don't understand what I'm saying, but I feel like some people need to be educated on why they should lease. This is after telling him my specific parameters and that in no way would I consider a lease. Not surprisingly, he practically begged me to see if he could go inside and look for something that would match the parameters. While we were waiting for him to return, we decided that my wife would walk across the street to the AutoNation Ford dealership to look at the Explorer and Flex models that we hadn't yet considered. She came back and told me there were a few used/certified on the lot that looked good. Still waiting for Marcus to return, we left our car at the GMC dealership and walked across to look at the Fords. It was there that we were approached by Farhan Ghafoor...a man who turned out to be our "knight in shining armor." Farhan proved to be honest and up front, understanding our needs and finding us a Ford Flex on the lot that matched our parameters. We hadn't considered a Ford Flex, but after driving the car and working with Farhan, we made a deal to trade our Jeep and purchase the Flex! What a night and day experience from one dealer/individual to the other. I so highly recommend that you go see Farhan if you're in the market for a Ford. I'd even highly recommend as a favor to me that you go visit Ed/Marcus at Tustin Buick/GMC first and ditch them to go to AutoNation Ford Tustin! ;-)

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Buying Experience

by from Visiting frm Montana |

Very pleased with our buying experience. Getting ready to make a long trip and decided not to put off buying our new car. Love our Lacross

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Not Applicable
Customer Service
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Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-2 of 2 reviews)