Infiniti Of Ann Arbor

Infiniti Of Ann Arbor

515 Auto Mall Dr, Ann Arbor, MI 48103

New 888-897-8646
Used 877-410-2793
Service 866-884-6363

Average Ratings

4.0 out of 5.0
3 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-4 of 4 reviews

Featured Review

5.0 out of 5.0

Excellent Customer Service and Easy to Work With.

by from Canton, OH |

Very easy and comfortable to deal with, and excellent delivery process. Would reccomend dealership to others.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

excellent buying experience

by from New York |

I recently purchased a used Ford Expedition from Infiniti of Ann Arbor. The salesman, Mike Legg was an honest, courteous, friendly, and professional salesman. The loan process was also smooth. The vehicle was an excellent price, but had some cosmetic issues (that was reflected in the low price) that Mike had been upfront with me about, so I knew what to expect. It is important that a salesman is honest about the vehicle condition. I knew not to expect a perfect car for that price I paid and the salesman was honest about what I expected to see. Sales people, such as Mike, help to redefine the negative stereotype of the "used car salesman". I would recommend you and Infiniti of Ann Arbor to anyone.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Professionalism and courtesy

by from Essex, CT |

Having previously owned several Mercedes CLK Class coupes I was well prepared for my web-based search. From the outset the engagement with Mike Legg at Infiniti of Ann Arbor was handled professionally and with promptness and courtesy. As each of my questions about the car were able to be confirmed I was also able to eliminate other options and within a few days I had made the decision to travel from my home in CT to Infiniti of Ann Arbor, MI to purchase the car. On my arrival at Detroit Metro Airport (DTW) I was met by Mike in the Mercedes CLK350 that he had already had detailed. Over the course of our drive back to Infiniti of Ann Arbor's offices I was able to satisfy myself that everything Mike had told me about the car was in fact true. Then, on arrival at Infiniti of Ann Arbor's offices to my pleasant surprise I learned that Mike and Mary had already prepared the purchase papers. Within about an hour I was able to begin my journey back to CT. The car performed flawlessly and it easily met my expectations. Equally important, the respect for the customer that I experienced at Infiniti of Ann Arbor through my experiences with Mike and Mary were greatly appreciated. Infiniti of Ann Arbor got it right the first time. Rob S. CEO My CC LLC Essex, CT

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Avoid Infiniti of Ann Arbor!

by from Ann Arbor, MI |

Do not buy a car here. The sales people will milk you for every cent they can get out of you, and will become totally different people after you buy your car. If you do buy or lease a car, the service department is atrocious. They will do everything in their power not to fix your car, including bullying, being rude, insulting and just coming up with bizarre, ridiculous explanations why significant issues are perfectly normal. This branch couldn t care less about customer satisfaction. Stay FAR away from Inifiniti of Ann Arbor. I will probably never buy an Infiniti again, and I will certainly not buy anything from them.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


(1-4 of 4 reviews)