Puente Hills Subaru

Puente Hills Subaru

17801 Gale Ave, City Of Industry, CA 91748

New 877-227-1369
Used 877-227-0526
Service 877-227-1682

Honesty, Integrity and Transparency that's the way we do business

Average Ratings

4.8 out of 5.0
86 out of 89 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 89 reviews

Featured Review

5.0 out of 5.0

Service/Oil change and Tire Rotation

by from Glendale, CA |

Brought my 2011 Legacy in for an oil change and tire rotation. Service was quick, easy, and very professional. I'm on the road quite a bit and my car was pretty dirty, they even washed it for me. Best service experience I've ever had in LA. Bottom line: Great Service. Thanks to both Brian and Efrain.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

Great buying experience.

by from City of Industry, ca |

Josh at Internet Sales was patient and not pushy. Negotiation was not painful. It is also very pleasant in going through the finance department.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Welcoming,friendly and respectful experience

by from Puente Hills CA |

From the start of our relationship with Puente Hills Subaru in June we were treated with respect and friendliness. Zang, our salesman, was especially helpful from answering our questions to keeping us up on the progress of the car we had ordered to "how do we operate all this new technology on our new car?" He seemed to go out of his way to accommodate us in everyway. The rest of the staff from the manager to the credit dept. down to the parts dept. was very friendly, helpful and welcoming. We all have had a few good laughs which made our new car buying experience much better. Our hats off to the Puente Hills staff.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Puente hills, ca |

Josh was the best he has a lot of knowledge to give regarding our purchase. He gAve good advice to my son who purchased a 2016 Sti.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service, great dealership....

by from City of Industry, CA |

Very good service from the Service Department, little waiting time. Great service, would recommend to do business with this dealership.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quick express service

by from Industry, Ca |

They took me right away and the work was done quickly. My car was waiting for me when I returned

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Would be back again

by from Eastvale, Ca |

Ultra fast service, nice waiting area, friendly staff, staff gave me immediate attentions and answered all questions. Will be back again.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Puente Hills Subaru responded to this review

August 19, 2015

Leslie, we thank you for leaving us a great review. Welcome to the Puente Hills Subaru family! Our goal is to provide a great place and excellent customer service for all of our guests. We are glad to know you drove away with satisfaction about your experience. Thank you for coming in to see us, and let us know if there is anything else we can do. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


5.0 out of 5.0

Great servixe

by from Los Angeles, CA |

Josh was an outstanding person to work with, made the process very smooth and as painless as a car sale could be.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Puente Hills Subaru responded to this review

August 19, 2015

Casey, thank you for taking the time to write this review. Welcome to the Puente Hills Subaru family! We are pleased to know that Josh was there to provide you with great experience. If you ever need anything in the future, please do not hesitate to let us know. Take care and happy driving. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


5.0 out of 5.0

Great service

by from La puente, ca |

The service was quick and easy. All I had to to was schedule the service online which was very easy to do and just drop off the car for service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Puente Hills Subaru responded to this review

August 19, 2015

Thanks David for the outstanding review! Welcome to the Puente Hills Subaru family! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


5.0 out of 5.0

Service Department

by from Los Angeles, CA |

Service department took me right at my appointment time. The representative who took me in inspected my car and after inspection explained the process of what service was going to be done on my car and the approximate time it would take. The service was done faster than the approximate time, and the service staff explained what they noticed and fixed on the car afterwards. (Topped off liquids, put in appropriate air pressure on tires, etc) Overall a friendly and very experience. Would recommend to a friend.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Puente Hills Subaru responded to this review

August 5, 2015

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Puente Hills Subaru commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Also, visit our Facebook and Twitter pages for access to our exclusive content. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


5.0 out of 5.0

Great sales and customer service

by from Industry,Ca |

Upon arrival we were greeted by frank aparicio. He was Very friendly, very informative and was able to find the perfect car for us. With the help of Tommy and Victor the rest of the process was fast and easy.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Puente Hills Subaru responded to this review

August 5, 2015

Thank you, Hendrick, for this wonderful feedback. We strive to provide efficient, helpful, and friendly service, and we're pleased that our team succeeded in showing you this. Let us know if you need anything else. Sincerely, Kevin Kim, GM kevin.kim.phs@gmail.com


(1-10 of 89 reviews)