Stapp Interstate Toyota Scion

8019 Raspberry Way, Frederick, CO 80504

New 866-739-6325
Used 866-857-4987
Service 866-493-9751

Northern Colorado's Newest And Largest Toyota Dealership

Average Ratings

4.9 out of 5.0
73 out of 74 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 74 reviews
5.0 out of 5.0

Stapp Interstate Toyota

by from Firestone, CO. |

Salesman was very knowledgeable and no "pressure to buy". He even suggested that we bring our "four legged" kids in (our dogs).

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Rethink your choice of going to Stapp Totota

by from Firestone, Co |

I have purchased 2 vehicles through Stapp and have the service on all of our Toyotas done there as well since they were located in Longmont and then moved to Frederick. There have been a couple of times where I have been told that I needed a new cabin filter. I never ended up replacing it, and now my multipoint inspections are coming up that it is fine. I never knew that cabin filters could regenerate. This past April I took in my Sequoia for the regular oil change and inspection. Everything was marked green on the report and I was told everything was looking good. My Sequoia was up for another oil change in August. I called Stapp Interstate Toyota and the receptionist tried to connect me with the service department at least 4 times and nobody answered. She finally got me to a voicemail where I left my name, contact information, what I needed, several days/times I was available for service thinking she would call me with an appointment time. More than 24 hours later and nobody had called me back so I called again. Someone was finally available to schedule an appointment with me. I brought my Sequoia in for its oil change and inspection. As I sat in the waiting room, the sales people located in the open corner office were quite vocal about a person that had purchased 2 vehicles that past weekend. Something had gone amiss in the purchases and the salespeople were loud enough that I could hear that they were annoyed by the customer. In my opinion, that was quite unprofessional. When I went to get my car, I was told that I had to sign off on a paper stating I was aware that the cords were showing on one of my tires and could cause a blow out soon. Once I got home, I pulled April's report to see what they had reported about my tires. All of the tire reports came up as green. In the small print, there was something about abnormal wear on the inner surface of 2 tires. If that was the case, why was it marked Green? Needless to say, when I received the email to fill out a survey, I was honest in my impression of them. Within a couple of days, Jacqueline contacted me to discuss my experience. She agreed that the sales people speaking loudly about customers in ear shot of other customers was completely unprofessional and that she would have that addressed. That was a good sign. She said that the service manager was not there that day and she would talk to him the next day and contact me then. That was last week. Jacqueline did not call back. So, last night we contacted her. She stated she had forgotten about this complaint and talked with my husband about it. We were on the way out the door and she said she would call back tomorrow (8/22/2015). So, today is Saturday and she finally just called. There were a million reasons why this was my fault and that they had been saying I needed tires since 2012, etc. etc. I had new tires put on in July of 2012. HMMMMM. I began to get agitated and she mumbled something about getting someone and then the line went dead. It is now 50 minutes since the line went dead and she has not called back making me think that to Stapp Interstate Toyota that my experience there means nothing to them. I will never go back there again for service or sales and encourage you to do the same. While my previous visits have not been as horrendous as this latest one, I have heard the salespeople talk about customers...sometimes nicely, sometimes not so nice. I have had inconsistent service reports...remember the regenerating cabin filter? It all came to a head this last visit. I truly believe that the past few years have just been an indication that Stapp is more concerned with getting money than producing good service and appreciating their customers. If other Toyota dealerships behave the same way, I am no longer surprised that Toyota no longer ranks number 1. Too bad, because I really liked Toyotas.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great place to buy a Toyota

by from Thornton, CO |

Friendly customer service and knowledgeable sales staff. Willingly helped find the right vehicle and get it shipped to the dealer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Stapp Interstate Toyota Scion responded to this review

August 29, 2015

Andrew, Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the purchase experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. The Stapp Interstate Toyota Team


5.0 out of 5.0

Excellent service

by from Boise, ID |

Clint helped me secure a hard to find TRD Pro and he and Ryan accommodated me flying into Denver with a friendly airport valet service. Very honest and straightforward family business culture at Stapp Interstate Toyota. Great looking showroom, too.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Stapp Interstate Toyota Scion responded to this review

August 24, 2015

Brian, We love hearing from our customer so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Stapp Interstate Toyota was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. If you need anything else, please don't hesitate to let us know! The Stapp Interstate Toyota Team


5.0 out of 5.0

Great Service That Put the Customer First

by from Arvada, CO |

Your dealership is a great one. From your service writers to your mechanics, you all work together to make my car service experience easy and pleasant. It has always been a pleasure to have my cars taken care of by Stapp. Other dealerships could take lessons from you--keep it up!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Stapp Interstate Toyota Scion responded to this review

August 18, 2015

Ralph, Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook and Twitter to grab hold of some exclusive specials! The Stapp Interstate Toyota Team


5.0 out of 5.0

Service

by from Stapp Toyota Longmont co |

The staff was extremely pleasant. The prices were verycompetitive. I had my car detailed. Never cleaner. I would definiitelyrecommend family and friend to this dealership.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Stapp Interstate Toyota Scion responded to this review

August 17, 2015

Thank you for your outstanding rating of our service department, Hilarie. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for the recommendation and for taking the time to write the review. It really matters to our dealership! The Stapp Interstate Toyota Team


5.0 out of 5.0

Toyota 2015 RAV4 Purchase

by from Erie, CO |

no sales pressure and Penny was very pleasant to work with. I was happy that you had our chosen vehicle (Rav4)with the extras we wanted on your lot. No waiting for delivery.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Stapp Interstate Toyota Scion responded to this review

August 15, 2015

Thank you for leaving us this review, Maria. We are very happy to hear that Penny could help get you set up with the perfect new vehicle for you. If there is anything more we can do for you please feel free to come back and see Stapp Interstate Toyota any time! Take care. The Stapp Interstate Toyota Team


5.0 out of 5.0

Positive car buying ezperience

by from Longmont,Co. |

Staff was friendly without being high pressure. Ron and Aaron were great to work with. I was made to feel comfortable in what could be a stressful time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Stapp Interstate Toyota Scion responded to this review

August 15, 2015

Michael, I sincerely thank you for going out of your way to write this review about Stapp Interstate Toyota. We understand that one thing people desire most about their vehicle buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. The Stapp Interstate Toyota Team


5.0 out of 5.0

Great service. Staff is so helpful and polite!

by from Longmont, Colorado |

The time the staff took to help me problem Solve and give me advice and answer my questions. They climb right inside my Camry and show me how to whatever I'm trying to do

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Stapp Interstate Toyota Scion responded to this review

August 10, 2015

Tammie, Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! The Stapp Interstate Toyota Team


5.0 out of 5.0

This is how you do business. Customer for LIFE!

by from Aurora, CO |

The people and Interstate Toyota have reinstated our trust in Toyota. I had some legal issues with another Toyota dealership in the past and made my mind to never buy Toyota again. My father introduced me to the family at Interstate and the manner in which they conduct themselves and how transparent they are with their customers in extraordinary. I will continue to buy Toyota, especially, through them. Thank you to all those at Interstate Toyota for your awesome service!!!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Stapp Interstate Toyota Scion responded to this review

August 10, 2015

Thank you for leaving us this wonderful review, Alexander! We're glad you had a great experience, and we really appreciate you coming in to see us. If you need anything else, please don't hesitate to let us know! The Stapp Interstate Toyota Team


(1-10 of 74 reviews)