Autos Direct Online

4371 Pearl Rd, Cleveland, OH 44109

Average Ratings

4.5 out of 5.0
349 out of 388 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 388 reviews
5.0 out of 5.0

Great to work with Frank Faragone

by from Akron, Ohio |

Great buying experience. Fast and easy, with no pressure and highly competitive prices. Love my new car!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

2005 Mercedes Benz

by from Cleveland, Ohio |

Nicest car I have owned and it's nine years old. Looks and runs like new.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great cars, no hassles.

by from Bronson, mi |

We bought our 2011 Buick Enclave here. After shopping all over we found what we were looking for. We drove 200 miles to pick up a car we had only seen pictures of and had no idea what to expect. The transaction was smooth and painless without any high pressure tactics you get from other dealers. Our salesman Ryan Markham was helpful even after the sale with a couple concerns we were having.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

Salesman good, body shop not

by from Uniontown |

First, i would recommend Auto Direct Online and Salesman Ryan Markham,,,I am satisfied with both. Actually, a pretty easy way to buy a car...N o pressure from the salesman and it tool the guess work out of it. I would say that I am dissatisfied with the minor body work that was done on the car. The 2008 Chevy Trailblazer had a "dent" in the passenger door seemingly from another car door, when i looked at the vehicle. I was assured that it could easily be repaired as part of " a We Owe"... on a Monday, I dropped the car with ease in the a.m., made arrangements with salesman Ryan to pick the car up two days later, Thursday at at lunch time, or noon, from work. When I went to pick the car up, there were no salesman to be found; just some rude young kid (18 yrs old maybe) that basically told me that I needed to wait 45 ,more minutes for Ryan or another Salesman to help me...After explaining that I didnt have time to wait that long the kid says, "I dont like the way you came at me....I'm not helping you...you can wait". I then helped myself to the Service are where I was quickly met by Salesman Ryan with the keys to the car. I was disappointed that 1) the car wasnt washed, 2) the mark is still noticeable,,,

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No Hassle Sales

by from Cleveland Ohio |

Great experience working with Frank Faragone and the group at Autos Direct Online. The service and the great 2009 Mazda 6 were everything I would have received at a traditional dealer.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Worth the trip to Cleveland

by from Columbus, Ohio |

Frank Faragone was great to work with, everything was ready to go once I arrived in Cleveland exactly as I promised. Great group to work with.

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Customer Service
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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

i bought a 2006 dodge sprinter van got agreat deal

by from hallstead,pa. |

it was one of the best dealerships I have ever dealt with they are friendly and very helpful I would recommend them to everybody. fine people to work with.purchased in july,2014

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Customer Service
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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Extremely Satisfied

by from Deshler, Ohio |

We traveled from the Bowling Green area to look at a vehicle and drove home that day w/exactly what I wanted! Frank Faragone was very helpful and personable w/no pressure! Thank you Frank to you and your team!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Easiest car buying process ever

by from Laramie, WY |

I bought a newer car so this is why I said the quality of repairs wasn't applicable. This was the easiest buying experience I have ever had and the car was exactly as promised. I had a 2 day drive to drive it home and had no problems. Car was exactly what I was hoping for. I felt like their sales people were interested in the sale but not to the point of lying, like some dealers. My husband was worried about me driving a new to me car on the way home, without a tested service record, but the sales person assured him that he would let HIS wife drive this car home across 6 states. That made the sale.

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Customer Service
Buying Process
Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Excellent Service!!!

by from Georgia |

I would like to start off and say how impressed I was with Ryan Markham (sales guy). He was awesome. I purchased a black 2007 Cadillac Escalade. I live in Georgia and did everything over the phone,email and thru text message. Ryan kept me informed with all the paperwork, details about the truck and everything else I wanted. Also, Dan in finance was amazing. He called me back when I left a message and worked out everything just how I asked him to. This experience was completely AMAZING!!!!! Thanks for making car buying so easy!!!!

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 388 reviews)