CarMax Tulsa

(3.8) 5 Reviews

9131 S Memorial Dr, Tulsa, OK 74133

Average Ratings

3.8 out of 5.0
4 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
5.0 out of 5.0

STEVE & JEANNE RICHARDSON

by from TULSA, OK |

WE HAD NEVER EVEN CONSIDERED CARMAX UNTIL I WALKED THROUGHT HE LOT AND SAW WHAT THEY HAD. GEORGE AND TYLER WERE A DELITE TO WORK WITH AND EXTREMELY ACCOMODATING. I HAVE BOUGHT A FEW CARS IN MY LIFE AND NEVER HAD IT GO AS EASY AS IT DID. THANK YOU FROM BOTH MYSELF AND MY WIFE. IF I EVER NEED OR WANT ANOTHER CAR CARMAX WILL BE OUR 1ST AND MORE THAN LIKELY ONLY STOP. THANKS AGAIN GEORGE HUNT AND TYLER IN THE TULSA STORE. STEVE & JEANNE

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great experience

by from Wichita, KS |

Our experience was great! They hooked us up with a car for our growing family. No hassles. They made buying a car fun and exciting!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Tulsa responded to this review

February 22, 2013

Thanks for the shout out!


3.0 out of 5.0

no haggle=you lose

by from Tulsa, Ok |

I had to use them because they were the only ones who had my exact car I wanted. Their price on the car they sold me was about the same or higher than similar listed vehicles, but their trade-in offer was half or less of blue book.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

CarMax Tulsa responded to this review

August 2, 2012

I'm sorry you weren't happy with our appraisal offer. Our buyers have appraised more than 10 million vehicles and base your offer on a number of criteria including your vehicle's age and condition, and market factors like supply and demand. This link explains our appraisal process really well: http://www.carmax.com/enus/we-buy-cars/determining-your-offer.html.


5.0 out of 5.0

SOLD to Carmax

by from Tulsa |

I was not in the market to buy from Carmax but to sell. I got $3000 over what any other dealer would pay. It was simple and efficient. Of course I'm happy... I got what I wanted. The people who assisted me were respectful and very helpful.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

CarMax Tulsa responded to this review

August 7, 2012

Thank you for taking the time to write a review for us! We appreciate it. I'm glad your selling process was as smooth and easy as it should be! ~bridget


2.0 out of 5.0

you can do way better than carmax.

by from dallas tx |

Carmax sells cars at elevated prices because they know most of there clientelle have less than perfect credit. In reality, most of there cars carry a $1500 to $3000 premium over what you can buy in a normal new/used dealership. Also remember, at carmax, you get a week 90day warranty standard, then have to pay for coverage. At the dealership, by the time you hit carmax msrp. You would have bought a warranty, maintenace plan and may possibly may have free tire protection. Less than perfect credit? I haven't been to a major dealer yet that can't deal with all types of credit unless they are premium brands like porsche and bmw. Lastly, carmax prices are non negotiable so you may be able to save so much money at the dealership? That the competeing car at carmax might have an msrp that equals what you paid out the door at the dealership. Don't just read this and take my word for it. Do your footwork, send out e mails, and talk to several dealers to negotiate. I guarantee you will beat carmax pricing 90% of the time and have more paid services for your vehicle i

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

CarMax Tulsa responded to this review

May 4, 2012

Informed buyer, we?re sorry that we did not meet your expectations. We surveyed thousands of consumers and found out that negotiating was the worst part of car buying. We try to make the experience as easy and painless for you. One of the things about CarMax is that we give you our best price up-front . Many other dealers add hidden fees and taxes to the offered price once you're in the signing room. Thanks for your review.


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