Global Motorcars

Global Motorcars

12978 Sugar Ridge, Stafford, TX 77477

Used 888-221-0683

Average Ratings

2.9 out of 5.0
4 out of 9 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-9 of 9 reviews
2.0 out of 5.0

Bad Day

by from Dallas tx |

Salesman explained they are primarily wholesale dealer and they are. Called ahead to make sure care was available when I would be there, stayed on hold for 10 minutes before speaking with salesperson and when I got there it was off site being serviced I was told. Commented I should just come back in two days. I had driven 4 hours to see car. In my opinion they should stick with wholesale. Nice inventory though

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Discourteous and unresponsive

by from Windsor, CO |

I have shopped for many cars on line and bought an equal number. I was very interested in a car Global had and contacted a rep by phone. He was courteous and took my contact information. I never heard from him again. I sent three emails and left two phone messages. Finally I purchased another car from a dealer I found on cars.com. In a business environment where web sales are so important, I can't imagine why even common courtesy was beneath them. I purchase 2-3 cars per year as a collector. I can assure Global that none will come from them.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Global Motorcars responded to this review

April 23, 2014

Good morning Sir., My name is Matt Kelleher, Operations Manager and I'm disheartened to hear of your experience. We pride ourselves on service and being an commerce store this type follow up is mandatory and a condition of employment. Please email me directly to discuss the details further and accept my apology for our lack of professionalism. Respectfully, Matt K. matt@globalmotorcars.com


1.0 out of 5.0

No Response

by from Houston, Tx |

I was interested in a high dollar vehicle with them and sent an email. Got an auto response that someone would contact me immediately. That was 2 weeks ago and never got an email or anything back. With service BEFORE the sale like that, I'll shop elsewhere.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Poor response

by from Islamorada Fla |

Poor ads. No one answers phone, no greeting. Bad reputation on representation of vehicle not available. Poor web site. Would never buy a car from this dealer

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great sales deparment

by from Prescott, AZ |

We went back and forth for several days and got my car, that I will pick up soon

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

What's the deal

by from Houston |

I Sent two emails to the listing on one of the motor vehicles. I waited and waited and waited. So I sent additional email. Again I got no respond. And I still to this day, I have not received an email from this dealership. Now im not really interested in this motor vehicle anymore

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and quick deal...

by from Richmond, TX |

Jake was helpful and worked with my schedule to ensure I test drove my car, then he worked within my timing to get the deal done and car ready.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Highly Professional, Courteous High End Car Dealer

by from Katy, TX |

Exemplary experience from top to bottom - easy to deal with, no pressure, know their business, great quality cars and personnel.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Dealer to buy used cars....

by from HOUSTON |

I Bought my 3 car from global motorcars and these ppl just keep getting better and better, they have the most ut-most customer service , they go above and beyond for all their customer's and there needs and i recommend them to every one who is in the market to buy a luxury used automobile , they have a wide range of all used luxury cars and also yes you can buy with confidence. Gotta love Em =) John Syed

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-9 of 9 reviews)