Global Motorcars

12978 Sugar Ridge, Stafford, TX 77477

Used 888-221-0683 Used 888-221-0683


Average Ratings

2.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 11 reviews
1.0 out of 5.0

Stay away.

by from North Carolina |

This is the worst car buying experience I have ever had. They were quick to answer calls and questions prior to the sale. Now it's been 3 weeks and I still have no truck and now one will reply to my calls.

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  • Customer Service
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    Buying Process
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    Quality of Repair
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    Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Midlandman

by from Midland, Tx |

I was looking from a fair distance and wanted to make certain the car was worth a trip. When I made contact I found the info and follow up to my inquiry to be excellent. When I arrived to visit all the staff from Amir, Jake and all to be very helpful. They made the purchase process painless at a price that was reasonable. In order to pick up my vehicle I needed someone to open up early. They were very accommodating. Would not hesitate to return in the future.

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    Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Bad Day

by from Dallas tx |

Salesman explained they are primarily wholesale dealer and they are. Called ahead to make sure care was available when I would be there, stayed on hold for 10 minutes before speaking with salesperson and when I got there it was off site being serviced I was told. Commented I should just come back in two days. I had driven 4 hours to see car. In my opinion they should stick with wholesale. Nice inventory though

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  • Customer Service
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    Quality of Repair
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    Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Discourteous and unresponsive

by from Windsor, CO |

I have shopped for many cars on line and bought an equal number. I was very interested in a car Global had and contacted a rep by phone. He was courteous and took my contact information. I never heard from him again. I sent three emails and left two phone messages. Finally I purchased another car from a dealer I found on cars.com. In a business environment where web sales are so important, I can't imagine why even common courtesy was beneath them. I purchase 2-3 cars per year as a collector. I can assure Global that none will come from them.

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  • Customer Service
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Global Motorcars responded to this review

April 23, 2014

Good morning Sir., My name is Matt Kelleher, Operations Manager and I'm disheartened to hear of your experience. We pride ourselves on service and being an commerce store this type follow up is mandatory and a condition of employment. Please email me directly to discuss the details further and accept my apology for our lack of professionalism. Respectfully, Matt K. matt@globalmotorcars.com


1.0 out of 5.0

No Response

by from Houston, Tx |

I was interested in a high dollar vehicle with them and sent an email. Got an auto response that someone would contact me immediately. That was 2 weeks ago and never got an email or anything back. With service BEFORE the sale like that, I'll shop elsewhere.

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    Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Poor response

by from Islamorada Fla |

Poor ads. No one answers phone, no greeting. Bad reputation on representation of vehicle not available. Poor web site. Would never buy a car from this dealer

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  • Customer Service
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    Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great sales deparment

by from Prescott, AZ |

We went back and forth for several days and got my car, that I will pick up soon

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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

What's the deal

by from Houston |

I Sent two emails to the listing on one of the motor vehicles. I waited and waited and waited. So I sent additional email. Again I got no respond. And I still to this day, I have not received an email from this dealership. Now im not really interested in this motor vehicle anymore

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  • Customer Service
  • Buying Process
  • Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and quick deal...

by from Richmond, TX |

Jake was helpful and worked with my schedule to ensure I test drove my car, then he worked within my timing to get the deal done and car ready.

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  • Customer Service
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  • Not Applicable
    Quality of Repair
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Highly Professional, Courteous High End Car Dealer

by from Katy, TX |

Exemplary experience from top to bottom - easy to deal with, no pressure, know their business, great quality cars and personnel.

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  • Customer Service
  • Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 11 reviews)