Stokes VW

Stokes VW

3491 Ashley Phosphate Rd, North Charleston, SC 29418

New 877-657-2557
Used 888-329-0051
Service 855-695-2291

Stokes VW, Winner of the Customer First Award from Volkswagen. That means we put YOU First.

Average Ratings

4.8 out of 5.0
85 out of 88 people recommended this dealer.
Customer Service
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  1-10 of 90 reviews

Featured Review

5.0 out of 5.0

2014 Passat TSI 1.8 T Purchase

by from Summerville, SC |

My wife and I were not in the market for a new car when we went to pick up our 2006 Jetta from the service department back in November 2013. My wife's Jetta had been paid off for two years, and except for required maintenance has been a trouble free car. We had planned on keeping it for at least another year. However when I walked into Stokes? VW showroom in North Charleston, SC, the new models especially the sports model Jetta, and the new Beetle caught my eye. I quickly saw us riding in one of their new Jettas and immediately thought about trading in our Jetta for a new one. We were approached by the most professional and knowledgeable salesman in any occupation that I have ever dealt with. Clarence Nelson took the time to show us all the 2014 Jetta, and subsequently 2014 Passat models. However my wife and I did not decide on anything that day. After some discussion, my wife and I came back several days later to test drive a Passat, because of VW price restructuring we felt the Passat is really a great bargain of any car in its class. And even though we felt the new Jetta would be a great purchase, the Passat would provide more room to accommodate our new grandkids (twins) that were on the way. Clarence explained all the bells and whistles of the 1.8T Premium SEL we were about the test drive and then let us put it on I-26-brave man! My wife and both loved it, but this was going to be her car and she had the final say. She was impressed with the ride, the luxury, the comfort, and overwhelmed by the new technology but we are working on that. She was sold on the Silver model we test drove. Quick purchase and financing--We came in with our own pre-approved interest rate and a pre-determined trade-in value for our 2006 Jetta. Stokes gave us a great deal on our trade-in and asked us to give them a chance to come back with a lower interest rate to finance our new Passat. They did just that and what was to be a fact finding mission turned into a same day purchase. From dealing with Stokes VW's sales department, (Clarence's knowledge of VW's products and truly professional touch greatly influenced this purchase), the financing department, service department, management greeting, and the feeling we were getting an exciting new car, our buying experience turned out to be a very professional and fun experience. This makes our third straight purchase from Stokes VW. We bought our first Jetta back in 2002. Sincerely, Charles and Ana Morris

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Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great deal and a great car

by from Summerville, SC |

I recently attended the Stokes Volkswagen Miracle Network charity auction for the first time and walked away with an Infinity G35 in great condition for an amazing price. I was blown away by the prices the cars went for. This is an amazing event and the fact that the money goes to charity makes it even cooler.

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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2014 TSI PASSAG

by from Summerville, SC |

I have been to a lot of dealerships and this place won me over. The staff was very helpful and listened to what I wanted and needed. They got me into a 2014 Lease 4 months ago and I am counting the days until I can go back get into something else! Kris my sales person was amazing and I look forward to working with him and everyone at Stokes VW again!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Stranded in North Charleston

by from Boca Raton, Florida |

We were on a family vacation , a road trip from South Florida to New York. Our Tiguan broke down near Stokes. The repairs were not covered under warranty. We were quite upset and considering ending our trip right there. But things turned around. Instead of repairing the Tiguan we traded it in for a new Passat. You might think that we were in a bad position with respect to purchasing a new car and I guess we were. Imagine you are stuck at a dealership with your whole family. You really do not want to pay a car repair but you must get back on the road asap or your trip will end before it starts. It is not easy to buy a car with absolutely no bargaining power and with your family tugging on you to move fast. Here is what happened. The General Manager ( forgot his name - sorry!) told me that he was going to do the same thing with us that he does with everyone : " make us happy!". And he did. He really treated us as if we were local and gave us a very fair deal. The Finance Manager (Mike) got us the best interest rate we could have ever received. And the salesman sold us the right car. That's important : Tumpie (the salesman) sold us a different car than we drove in with. A Tiguan became a Passat. Silver became Tungsten. A gas guzzler became a 1.8T getting 34 miles/gallon. And we drove away with a car that left us with no regrets. We like the car and we like the deal we got. Would we call Stokes again - yes. And by the way we still live in Boca Raton, Florida. But when a small dealership treats you like family and sends you back on your way to a family vacation that ended up really GREAT!, you consider calling them again, even if it means they will have to ship us the next car! The price , the interest rate.... these things are important and Stokes is as good as anyone on those things. But the critical reason that I recommend Stokes to you: they did not take advantage of our situation and they helped us buy a car that we are actually happy with. We really feel that Tumpie guided us to the right car. And that the guys handling the money were extremely fair with us. We are a happy customer and more so, we really appreciate everyone we dealt with at Stokes VW. From the receptionist to the guy who shined the car for us prior to departure; it almost makes us want to move to South Carolina to enjoy that hospitality in our daily lives. I guess what I'm saying is; you can trust the people at Stokes. And that is not easy for me to say when speaking about car dealerships! VW is a nice car that is always fun to drive ( I have had many!). But it's the dealership that makes the difference. How they treat you defines your experience. All cars come with warranties , bluetooth, improved gas efficiency. But not all dealerships are equal. Stokes is a very good one that I would revisit for sure. Thanks again to all of you who got us back on the road, in a better car, without buyers remorse (for a change!). Really appreciated !!!!! You turned an unhappy VW customer into a happy one. Feel free to send this to VW or they can contact us to discuss further. It will be our pleasure to let the VW corporate office know about you guys. They are lucky to have you!!!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Stoke VW review

by from Charleston, SC |

This dealer has excellent customer service and the sales personnel were good. Not too pushy and made the buying process fairly smooth. Going through finance took a bit of time, but I think this was due to them being very busy at the time. My only complaint would be regarding the timeliness of taking possession of my vehicle. I had some repairs and service due to me, and it has taken longer than anticipated for them to be completed.

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Shopped for a used car

Does recommend this dealer

Did make a purchase

Stokes VW responded to this review

July 8, 2014

Thank you for taking the time to review us. I am glad my team was able to provide you with excellent customer service and I am sorry for the time it took to complete all work owed. If there is anything I can do please give me a call. Travis Westbury General Manager


5.0 out of 5.0

Great customer service

by from Charleston, SC |

Blaine Cook is great. This was my first car buying experience and I found them professional and very helpful.

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Shopped for a used car

Does recommend this dealer

Did make a purchase

Stokes VW responded to this review

July 8, 2014

We are lucky here at Stokes VW to have Blane on our team. Thank you for your purchase and if you should have any questions please feel free to give us a call. Travis Westbury General Manager


5.0 out of 5.0

First Car Purchase

by from Charleston, SC |

As a recent college grad and buying a car for the first time on my own, I was quickly overwhelmed with all the different makes and models. The sales associate who worked with me, Tumpie Beach, was very patient and walked me through all the details of the 2012 Jetta Sportwagon that caught my eye. He took the time to walk me through all the features/technology, and discussed all the financial details with me. The staff was able to get me an incredible interest rate and put me at the payment I could afford. I couldn't have asked for a better experience with buying my first car! Thanks Stokes VW!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Easy purchasing experiance

by from LowCountry,SC |

Purchased a new car to send my son off to college in. Nothing to complain about during the buying process, the salesman made everything clear to understand. The VW gas mileage and dependable reputation sold its self but the Stokes team made the process go smooth.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service at Stokes VW Store

by from Charleston, SC |

Excellent service at Stokes VW Store - completed transaction same day after business hours! No haggling ? car I requested to see was in front of the dealership upon my arrival. Fair ? honored online vehicle cost. Thorough ? reviewed all disclosures, including car fax report ? even had my insurance updated before I drove off the lot! Personable - removed all items from the car I traded, played Hall & Oates and made a good cup of coffee. Will be a repeat customer- strongly recommended?Thank you Jason & Mike. Last, I found out later that my daughter bought a car from the same dealership. My husband and her enjoyed their experience with them too.

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Shopped for a new car

Shopped for a used car

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Did make a purchase


5.0 out of 5.0

Great dealer

by from North Charleston, SC |

I have been using the service department since I moved here 4 1/2 years ago. I have always felt that the service department was fair and honest with me. My last service visit resulted in my decision to finally trade in my Jetta. Too much money for an old car. Tumpie was great as a sales rep. Took the time to show me all available used cars he thought I would be interested in. Jessie worked with me to get the payments where I needed them to be. Great dealer - fair, honest, professional

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2014 VW Jetta

by from Summerville SC |

I went into Stokes VW and started looking for a new car. The sales person named Jason was incredibly knowledgeable, courteous and professional. Once he help me find the car I liked, he showed me all the bells and whistles and benefits to the car. He even set up financing for me. I told him I would be back in a few years to get my next Jetta that will be loaded. Well, Jason, it's been since November since I bought the car and I love it more than any car I owned. I loved the heated seats over the cold winter we had. And the gas mileage is magnificent. I think the last time I filled up I got 580 miles per tank. I can't wait to do a long highway trip. I'm sure it will be better. Last, I love the keyless entry. Thanks Stokes VW for the outstanding service

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Shopped for a new car

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(1-10 of 90 reviews)