Right Choice Automotive

Right Choice Automotive

4335 N 7th St, Phoenix, AZ 85014

Used 888-547-8268

A Family owned used car dealership with over 30 years experience!

Average Ratings

4.3 out of 5.0
10 out of 12 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 12 reviews
5.0 out of 5.0

Wonderful experience.

by from Phoenix, AZ |

I made appointment to see a car on Friday afternoon before a 3 day holiday. Aubrey said he would wait until I arrived. I arrived 15 minuets after closing but it didn't seem to bother him. I loved the car but I could not get a loan on the car because they don't give car loans on cars over 20 years old. I didn't know that but Aubrey said he told me that in our earlier conversation, again he did not seem bothered by the fact I was there after closing looking at a car I could not get. Left that night and came back the next morning at 9:00 and decided on a cute little Altima. Loved the selection and loved the customer service. I felt very comfortable buying a car by myself. After starting the loan process I found out that the brother Steve knows my supervisor. Small world. I am very happy with my purchase. I will recommend this company again. They have a A+ rating from the BBB. I did my research and got lucky to find such an amazing honest company.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Car purchaser

by from Phoenix, AZ |

Two auto smart brothers with motor city history! Only straight talk, here. I was attracted by an ad that was just listed on cars.com; I have been watching for an auto like this for several months for an inexperienced driver. The brothers were fantastic! They were patient with me and answered all my questions, showed all areas of the car. For example: we checked the oil (it was very clean) and Aubrey even tried the heater (the outside temp 94 degrees). Steve handled all the paper work and photography. Even Father, Jack. had a few words about cars on pick up day. Great family interactions. In the future, I think if you know what you want in a vehicle, call them; see what they can do for you! Might save lots of time and looking! These boys are sharp!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

real people! real honesty! real integrity!

by from scottsdale, az |

we purchased a vehicle here earlier this year. A van. We are still extremely happy with our purchase. We have traveled many mile since then. Over the highest mountain areas state to state and back again. This vehicle is everything and more of what they promised. Steve and his family are all American gems! Good people still exist! Thank you for your value system. This is the "Right Choice" for anyone in driving distance to visit. You wont be disappointed! We have and will continue to recommend these good people to our dearest friends and associates!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

good experience

by from litchfield park az |

I came to this dealership because they had a particular economy car I was looking for. Their service was great and the purchase transaction was pretty smooth. The brothers who run this business seem to care about their customers and their reputation. The prices are fair and there are a variety of cars for all sorts of tastes. If I didn't need a gas saver, I saw something else I would have easily bought because the condition and price was right.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great car buying experience!

by from Morristown, AZ |

I purchased a car from Right Choice Auto on 9/9/2013 and it was a very positive car buying experience. Aubrey and Steve were great to work with! I spent a couple of days shopping at different dealerships and experienced high pressure sales tactics, along with bait and switch from the big dealerships.... what a nightmare! As a single woman, shopping for a car is stressful, and these dealerships just make it worse and make it difficult to trust them or any other car salesperson, much less make me want to purchase from them. So... my experience with Right Choice was SO different from the other dealerships! I was treated with respect and no high pressure. It took me a couple of days to make a decision, and Aubrey and Steve were willing to negotiate and share their car knowledge with me. I am very happy with my car and my decision! I liked that I received a follow-up call asking me about my purchase and whether I was happy with my car and if I had any complaints or suggestions. They also mailed a very nice thank you photo/card of me and my new car, which was a delightful touch.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchased an '07 Toyota Corolla

by from Phoenix |

Thank you for all you do! I purchased an '07 Toyota Corolla and never had a better car. I have had such a great experience with your lot, that I will definitely send referrals over. Keep up the great deals :)

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Stay Away from Insults and a Rude Demeanor

by from Scottsdale, AZ |

STAY AWAY!! Short story - I was insulted with the value offered for my trade in and then sent away before being allowed to test drive the car. Long Story below. I visited this dealer with every intention to purchase the vehicle. Upon arrival, we chatted, I looked at the car and we discussed the plan for purchase. He took mine for a drive then we went in to talk. He ran some things into the computer, then proceeded to offer me half of what mine is worth (Kelly Blue Book) as this was the only way to make it, his words, "worth my while." After chalking up this insult to the Used Car Dealer persona, I switched the discussion to purchasing without a trade-in. We came to a negotiable price within range, so all that was left was the test drive. Yes, it was 4:18 and they technically close at 4:00. Yes, one other car had to be moved. But when I asked to take the car for a drive, he asked if I would be putting money down that day. After stating I would not be, he asked if I would start the financing process that day. I told him I would need a spot of time to think about the whole thing, so he then told me to come back again Monday. After explaining that I work across town with no way to get there by the time he stated, he told me to "come and see me when you're ready." With today's shopping experience done primarily online, most aspects of the sale (pricing, financing) could be handled with phone calls and emails. The one that cannot, the test drive. Twenty more minutes and the transaction could be put in motion. A transaction that is mutually beneficial to both parties did not seem to be the dealer's intent as it was clear that only his time and money were important, not yours.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Right Choice Automotive responded to this review

August 22, 2013

We would like to apologize for your experience. As a customer centered store we want to be sure your needs are met. If we misunderstood your intent we are for sure sorry. We are always available for customer test drives after our "scheduled hours" by appointment. We attempt to meet the customer needs whenever we can. If you are still interested in our car we will be happy to contact you personally and set up an appointment for test drive at a time your schedule allows.


5.0 out of 5.0

Very professional and organized

by from Phoenix |

Great guys,, and lots of real value options to consider.... Nice dealing with someone who truly works to help find the right fit that works for customer!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thanks Steve

by from Scottsdale |

LOVE my new Camry!! You guys were soooo helpful.. thank you thank you for hooking me up!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Not friendly

by from Phoenix ,az |

Salesman was not friendly from arrival. Did not seem interested in job at hand and was not willing to move cars around to be able to drive test . Just from attitude alone they lost my sale . They were your average used car dealers 100% attitude no customer service skills

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Right Choice Automotive responded to this review

June 29, 2013

We want to extend our sincere apologies to you for the negative experience you had. If we offended you in our approach we are sorry. If you would give us the opportunity to make it right please stop by. We would enjoy showing you our inventory.


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