Mertz Motors

Mertz Motors

100 E Washington St, Millstadt, IL 62260

New 877-699-1045
Used 866-634-2072
Service 888-253-3551

Serving the Metro area since 1921

Average Ratings

5.0 out of 5.0
4 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
5.0 out of 5.0

FINALLY an awesome car buying experience!

by from Troy, MO |

Let me start by saying I have always dreaded buying cars. I am a young guy who doesn't really know much about cars and always feel like I am getting walked on when I go into a dealership. My wife and I were looking for a used Ford Edge and looked on Cars.com. We came across one at Mertz Ford that was everything we were looking for and in our price range. The only problem was that it was close to 2 hours away! Well, we took the chance and drove to Mertz Ford to look at it. I am SO happy we did! From the second we walked up to the front doors, everything just felt right. It had a nice, inviting atmosphere with no salespeople running up to you and bothering you before you even say hello. I spoke with Todd Robertson and he was the most geniune salesman I have ever worked with. He explained all of the options on the Edge and gave me the details of the prior owners. He also told me the history of the dealership and the town. This was all BEFORE even asking if I was interested. He showed me that he was more interested in HELPING me than selling the car to me. My wife and I sat down with him and the finance manager and came to a final price and we decided to buy the vehicle right then and there! It was closing time and I felt bad for having these guys stay late on a Saturday to get all of it done, but they never acted like we were taking up their time. They were patient and kind throughout the entire process. Even as young as I am, these are qualities that go a long way with me. I just want to say Thank You to a great group of people that have changed my opinion of the car buying experience. It really does mean a lot to me. I will buy all of my future vehicles from Mertz Ford and refer anyone I can to them. This dealership shows that there is still hope for homegrown businesses. My wife and I absolutely love our Ford Edge and feel safe knowing we bought it from a dealership that truly cares about their customers. Sincerely, A new life-long customer Jordan

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New facility, top notch customer service

by from Greenville, IL |

I went on-line looking for the F-150 I wanted. Several dealers had them in stock but only one dealer returned my internet inquiry. Todd Robertson at Mertz Ford responded to me within a couple of minutes and replied that he had the exact truck I wanted. At this point I dread the whole process of negotiations, but he was very upfront on pricing and encouraged me to come in and test drive. I couldn't believe it! After driving 50 minutes to the dealership I found out that they had a brand new facility. Everything was clean and laid out to make things easy. Todd let us test drive and then gave us the money for our trade. They offered us $1000 more than my local Ford dealer for my old truck and priced the new truck almost $2100 less. I had already done my research so I knew I was getting a great deal! The paperwork process was easy too. Roger, the business manager, put up with a lot of questions from us. I kinda felt like the whole deal was too good to be true. But it all went smooth and we love our new truck! I will definitely return here again and will recommend Mertz to anyone looking for a Ford. Definitely worth the 50 minute drive. Didn't feel beat up when I left.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Buy

by from St Peters, Mo |

I thought I was going to have to drive three hours away to get the F150 Limited that I wanted until I seen that Mertz Ford had exactly what I was loooking for. They gave me a fair value for my trade. There was no lying about the reabates like some of the other dealerships used to get my wife and I out to there dealership. That seems to be a big problem here for me but Derek Aarseth at Mertz told me that there was no hidden fee's or added rebates that we wouldn't qualify for. I now tell all my friends about How great Mertz Ford is. I even got to meet the owner who seemed very pleased with us doing business with them. Thanks Derek Aarseth and Don Mertz

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Buying experience

by from Columbia,il |

Came to Mertz Ford because they were one of the dealers that had the car I was looking for. Met with the Salesman Roger who showed me everything about the car. Most of the other sales people I had talked to at other dealership didn't want to take the time to find out what I really wanted but Roger did. Will buy from there again and I tell everyone where to go... Mertz!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-4 of 4 reviews)