Serra of Jackson

189 Stonebridge Blvd, Jackson, TN 38305

New 888-483-8791
Used 888-482-1516
Service 877-548-8594

Average Ratings

4.8 out of 5.0
65 out of 66 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 66 reviews
5.0 out of 5.0

Great service!

by from Jackson, TN |

Came in for a oil change,and there were a few cars ahead of me. The line moved very quickly and I in and out in no time, just the way I like it. GREAT JOB!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

One-stop shop

by from Jackson, TN |

The Serra team consistently meets my automotive needs with friendly, professional service at affordable prices. Thanks, Serra!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Jackson, tn |

I had a great experience and eveyone was respectful, treated me like they cared and made sure I knew about my car before I left

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Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Jackson, TN |

Service was great, I was made comfortable in the waiting room. Offered refreshments. Work was completed in a timely manner. All staff concerned were very polite.

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Extreme satisfaction guaranteed!

by from Jackson TN |

I didn't buy my Cadillac at Serra but they took care of me like I did! They provided me with a very nice car to drive while I left mine for service and they were on top of every question and problem I had. I was extremely please with my experience.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service review

by from Jackson, TN |

Your service department always goes out of their way to help me and my family. What a great group of people!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Ms. Flora Claybrook

by from Jackson, TN |

I had a power steering leakage repaired at Serra that was quite costly only to discover the next day that there was still a leakage. After returning to the dealership, I was told that this leakage was due to residual fluid in the pan. This situation should have been remedied during the first visit. Ronnie assisted me and was professional and courteous as always. Thanks, Ronnie.

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Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great place to take your car

by from Jackson, TN |

The oil and filter change is quick and efficient. Cost is not high. The waiting room is comfortable and pleasant. The staff is courteous and helpful.

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Customer Service
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Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good & quick service

by from Jackson, TN |

Service scheduler was very courteous & helpful. Worked me in for a recall on my truck. Kept me informed of the progress.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Good service department.

by from Jackson, TN |

I would recommend your service department. I would never recommend your sales department.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 66 reviews)