Serra of Jackson

189 Stonebridge Blvd, Jackson, TN 38305

New 888-483-8791
Used 888-482-1516
Service 877-548-8594

SERRA OF JACKSON...ONE DESTINATION SO MANY CHOICES

Average Ratings

4.8 out of 5.0
92 out of 93 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    21-30 of 93 reviews
5.0 out of 5.0

Micheal Gibson

by from Jackson, Tb |

The service was courteous, friendly and respectful. The best thing, however, was the knowledge of the Tech. He recognized my problem and had settled on a course of action before we got back to the dealership. My problem was resolved in under two hours.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service!!! Great people!

by from Jackson tn |

Great people!! Always helpful and friendly !! They go beyond to make sure you are satisfed with the service! Great salesman, they work to get you the best price!!! And the popcorn is great to!!!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service and customer friendly

by from Medina, TN |

I went in for a recall repair and was in and out in a little over an hour. It only took half the time I was told it would take. Good Job Guys!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Service ok waiting area ok no interaction service

by from Jackson tn |

Just felt like a number took vin number asked if been here before answer yes wait inside. Not called when vehicle ready looked saw it parked went desk given price paid given service sheet. No interaction at all.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil Change and Tire Rotation

by from Big Sandy, TN |

Great customer service. We travel over an hour for oil change, so we don't like to just sit there and wait. They provided transportation for us to be able to have lunch while maintenance was completed. ABOVE and BEYOND expectation.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, clean comfortable waiting area,

by from Jackson, TN |

The adviser, whose name I don't recall, was friendly and efficient. I brought it in for a recall, which was checked quickly, and then the adviser advised me of two more recalls and arranged for me to make an appointment to take care of those, one of which takes about 3 hours to complete. I made that appointment quickly and was on my way. Everyone I dealt with was friendly and efficient. I also purchased a back windshield wiper, which isn't available anywhere local except the dealer. I was disappointed there was a $6.99 service charge for that. When I purchase wipers from other places, they install them with a smile--no charge.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Personal was very helpful.

by from Jackson tn |

Caleb Croom did an excellent job waiting on us. When he found out that our car would be there for a few days, he called us right away and offered us a loaner car.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service!

by from Jackson, TN |

Came in for a oil change,and there were a few cars ahead of me. The line moved very quickly and I in and out in no time, just the way I like it. GREAT JOB!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

One-stop shop

by from Jackson, TN |

The Serra team consistently meets my automotive needs with friendly, professional service at affordable prices. Thanks, Serra!

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Jackson, tn |

I had a great experience and eveyone was respectful, treated me like they cared and made sure I knew about my car before I left

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(21-30 of 93 reviews)