Serra of Jackson

189 Stonebridge Blvd, Jackson, TN 38305

New 888-483-8791
Used 888-482-1516
Service 877-548-8594

Average Ratings

4.8 out of 5.0
55 out of 56 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    31-40 of 56 reviews
5.0 out of 5.0

Great service, would recommend to a friend..

by from Trezevant, TN. 38258 |

I feel like you did everything possible to get my work done in a timely manner. Everyone was very nice.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Extremely trained & helpful staff. Very nice!!!!!

by from Jackson, TN |

Everyone in your service area was extremely nice and helpful. I will be back when service is needed or we are ready for a new lease vehicle. Thank you !!!!!!!!!!!!!!!

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Jackson TN |

Very helpful and my car runs better than it did when I first bought it. Also another customer paid my bill over all it was a humbling experience. Mr Arnold was exceptional with his service.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

FANTASTIC SERVICE DEPT!!!!!

by from Jackson, TN |

Ronnie Arnold was an ABOVE-THE-CALL-OF-DUTY serviceman! I came in a little frustrated about some trim work coming off (which was totally unrelated to the problem my car was having) and he was SO KIND and HELPFUL. WOW! We will buy another car from Serra at the end of this year for our teenager. Fantastic experience.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

very clean

by from Jackson tenn 38305 |

Katy Robinson did an excellent job I have been dealing with Serra for a while an I have brought many of cars from this dealer ship she is one the best that I have met all my question where answered an car runs great, I'm happy tahnks great job!!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

extremely good service, friendly people

by from Jackson, Tn |

Service manager, Tim, handled my recall and service needs promptly. He also found me a loaner to take my daughters to breakfast to ease the wait time for them. Extremely good service center

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Clean, Courteous

by from Stantonville, TN |

Tim Roberts, service manager is very attentive to the needs of his customers. They have been extremely nice each time I have been in for work to be done on my 2011 Cruz.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service Always !!!!!

by from Jackson, TN |

Only negative comment I have is you were busy. That is what every business wants as a problem. Other than that, everything was GREAT !!!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service!

by from Jackson, TN |

Everyone was very nice and helpful - especially Ronnie in the service department. He is definitely an asset to this dealership!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Excellent experience, clean, comfortable.

by from Jackson Tn |

I've had serious problems with my 2012 Cruz first the valve cover gasket had to be replaced and then the oil pump seal. My trunk latch is not working and they couldn't find the problem. So I must go back again. When they can have 4 hours time to fix it. The staff especially Katie was wonderful! I'm just having too many problems with the car!

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(31-40 of 56 reviews)