Gettel Acura

4891 Clark Rd, Sarasota, FL 34233

Average Ratings

4.8 out of 5.0
46 out of 48 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 48 reviews
5.0 out of 5.0

Great dealership!!

by from Sarasota, Fl |

Ron Comrie was excellent in the recent purchase of our Acura MDX! Very nice, courteous, and always willing to help! We had a great experience!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

great showroom "nice staff" until after the sale..

by from sarasota |

great facility great sale staff who were just as nice before I buy as they were nasty after I asked them to hold true to their word of fixing some issue on the car I bought and was still under warranty but they said that their specialist told them it was wear and tear; wear and tear after 3 days a transmission!!!! Bottom line they don't honor their own written policies.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Gettel Acura responded to this review

January 31, 2014

I have reviewed your comments and would like to speak with you concerning your review. I have no way to contact you due to little or no information you provided. Please call me to discuss how I can help you. I'm here to help you with your issue I look forward to hearing from you. Sincerely, Hank Gabriel


1.0 out of 5.0

very disappointing

by from sarasota, fl |

they refused to honor their 3 days warranty to return the vehicle and refused to pay for the repair they said they would.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did make a purchase

Gettel Acura responded to this review

January 31, 2014

Hello Marisa, My name is Hank Gabriel and I'm the GM here at Gettel Acura. First and foremost I want to apologize for your recent dissatisfaction with your purchase. I take your comments very seriously and would like to speak with you concerning your issue as soon as possible. Can you please contact me here at the store 941-343-5700. I look forward to speaking with you. Sincerely, Hank Gabriel


5.0 out of 5.0

Excellent service!!!

by from Sarasota, FL |

We have two Acura cars and one GMC Acadia, we bring the three cars to Gettel Acura for service. I used to take my GMC to Darbys in Venice and I hated it, horrible customer service. But it's just a pleasure to come here and be pampered by the excellent customer service, they make you feel so comfortable. Very nice waiting area, delicious cookies, good coffee, laptops for you to use, last time I even got an IPad while I was waiting for my service. And the best is the great and friendly customer service of our Service Advisor Tom Marcado!!!! A place to trust!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The only best service center I have encountered

by from Sarasota, Fl |

The service department led by Jeff Dirksen is exceptional. The work area is so clean and well maintained you could eat off the floor, which is not recommended but is an example of the pride and care that the techs take in their work. First impressions are important and that starts as you are greeted by Tony who has a friendly 'Hello' and checks your car in. The service people whom I have had over the past 4-5 years are all attentive and knowledgeable. The men in the actual work area are excellent and will assist you with even a small request like "how do I change the clock for Daylight Savings Time? I have recently had the 100,000 mile recommended care and the work was done within the time stated and to my complete satisfaction. The waiting room is spacious, comfortable and allows you a work space or just time to read the paper, watch the news on TV or just relax. Kudos to Gettel Acura.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

excellent service dept

by from Largo, FL |

This is my second Acura TL that I have purchased from Gettle Acura.Lucy A is an excellent service manager. Pleasant, helpful, honest, and knowlegeable.I knew I had a small piece of metal in the front driver side tire, and when they inspected it, a laceration was found in the rear driver side tire also, with no tread left on the rear passenger inner edge tire. I bought 4 new tires. Much better to discover it now that barelling along in Montana this summer. I bring a newspaper to read when repairs or maintainence is done, and enjoy the good cookies and cofee while waiting.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from Sarasota, FL |

Took my low milage car into Gettel Acura and had the perfect experience. Could not have been nicer people to deal with.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Service Ever!!!!!!!!

by from Sarasota, FL |

Best Service Dept I have ever experienced. Special thanks to Lucy Aguilera who is a Superstar!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Sarasota, Fl. |

The service was outstanding, but the wait was way too long. Iwas told it would be about an hour --turned out to be two hours. It was noon time and sandwiches would have helped. I do enjoy our 20009 Acura. Elizabeth Platten

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Review of Gettel Acura in Sarasota FL

by from Sarasota, FL |

I went in for a routine oil change (for which I had already been sent a coupon to reduce the price). While there, I had coffee (good coffee) and cookies (good too), TV to watch, papers and magazines to read, and a comfy chair to sit in. Then, there was the dreaded moment when some car service departments send someone to tell you the bad news about an unexpected problem. They did give me some news but it was good news. I was told that the battery needed to be replace and that they would replace it for free under the warranty. Before I knew it, the repairs were completed and my car was washed. Truly excellent service!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 48 reviews)